Wednesday, 28 Jul 2021
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Macau scam syndicates now targeting those aged above 51 PDF Print E-mail
Tuesday, 27 July 2021 12:11

Jurutera wanita rugi RM400,000 ditipu Macau ScamJuly 24, 2021 5:47 PM
KUALA LUMPUR: Older adults aged 51 and above form the largest age group of victims of Macau scam syndicates due to their lack of exposure to such cases.

Federal Commercial CID director Mohd Kamaruddin Md Din said those aged 51 and above were the prime targets of the syndicates because they were financially stable and had savings for their old age.

He said the findings were from a police analysis of cheating cases in the country.

“It is sad when money to be used for retirement disappears because people become victims of fraud,” he said in a statement today.

Based on police statistics, Kamaruddin said 29.3% or 1,621 individuals of the 5,535 Macau scam victims, reported from 2019 to June this year, were aged 51 and above.

He said victims aged 41 to 50 made up 17.8% of the cases, those aged 31 to 41 formed 25.3%, those from 21 to 30 made up 26.2%, while victims under 20 years old formed 1.5% of the cases.

Kamaruddin added that during the period, 5,527 Macau scam cheating cases were recorded by the department, involving losses totalling RM327,910,835.05.

A total 2,466 cases were recorded in 2019 (with losses of RM121.85 million), 2,247 cases in 2020 (RM172.7 million) while 814 cases were reported from January to June this year (RM33.3 million), he added.

He said communication among family members was crucial to channel information and keep each other alert on such cases as well as the latest cheating methods used by the syndicates.

He said children who were directly exposed to information on social media should inform older family members, including their parents, on the issue.

 

Source: https://www.freemalaysiatoday.com/category/nation/2021/07/24/macau-scam-syndicates-now-targeting-those-aged-above-51/

 
Lapor BNM jika bank enggan beri moratorium PDF Print E-mail
Tuesday, 27 July 2021 12:09

Federation of Malaysians Consumers AssociationsKUALA LUMPUR: Orang ramai perlu membuat aduan kepada Bank Negara Malaysia (BNM) sekiranya ada bank komersial enggan meluluskan pemberian moratorium pinjaman.

Presiden Gabungan Persatuan-Persatuan Pengguna Malaysia (FOMCA), Datuk Dr Marimuthu Nadason, berkata BNM memaklumkan pihaknya bahawa individu yang terjejas pendapatan ketika pandemik perlu menghubungi bank masing-masing untuk mendapatkan moratorium pinjaman.

"Dalam sesi pertemuan secara maya, baru-baru ini, BNM berkongsikan inisiatif yang diambil dan menyarankan pengguna menghubungi bank masing-masing untuk mendapatkan moratorium.

"BNM memaklumkan bank komersial menerima jumlah panggilan yang tinggi membabitkan moratorium dan bantuan bayaran balik pinjaman.

"FOMCA menyarankan pengguna untuk membuat laporan kepada BNM jika bank komersial enggan memberikan moratorium pinjaman.

"BNM boleh dihubungi menerusi BNMTELELINK di talian 1-300-88-5465 (1-300-88-LINK)," katanya dalam kenyataan, hari ini.

Marimuthu berkata, BNM juga memaklumkan syarikat insurans menawarkan moratorium selama tiga bulan dan pengguna perlu menghubungi syarikat atau ejen insurans masing-masing untuk maklumat lanjut.

Katanya, FOMCA turut memaklumkan kepada BNM mengenai aduan pengguna, khususnya warga emas yang berdepan isu perlindungan insurans luput kerana lonjakan premium.

"BNM memaklumkan mereka sedang menyiasat mengenai 'Inflasi Perubatan' kerana industri insurans menggunakan alasan itu untuk menaikkan premium perubatan.

"FOMCA menyokong usaha ini dan berharap BNM akan memainkan peranan penting pada masa depan dalam mengawal kenaikan premium menggunakan alasan inflasi perubatan," katanya.

Dalam pada itu, Marimuthu menasihatkan pengguna yang berdepan masalah kewangan dan sukar menguruskan hutang, supaya menghubungi Agensi Kaunseling dan Pengurusan Kredit (AKPK) untuk mendapatkan bantuan dan nasihat kewangan percuma.

"AKPK akan memberi kaunseling atau membantu membuat penstrukturan pinjaman dengan memberi keutamaan kepada kebajikan pengguna," katanya.

 

Sumber: https://www.msn.com/en-my/news/berita/lapor-bnm-jika-bank-enggan-beri-moratorium/ar-AAMt0yp

 
Jangan mudah terpedaya dengan gimik jualan murah di internet - MCMC PDF Print E-mail
Friday, 23 July 2021 10:53

Jangan mudah terpedaya dengan gimik jualan murah di internet - MCMCJulai 23, 2021 10:32 MYT
CYBERJAYA: Suruhanjaya Komunikasi dan Multimedia Malaysia (MCMC) ingin memberi peringatan kepada orang ramai untuk tidak terpedaya dengan sebarang gimik jualan murah yang terdapat di dalam Internet.

Kebanyakan produk ini dijual daripada laman sesawang atau aplikasi tidak berdaftar di dalam negara dan ia tidak tertakluk kepada akta di dalam Malaysia.

Sesetengah produk yang dipromosikan di platform tersebut mempunyai kecenderungan untuk menyerupai produk berjenama.

Pengguna juga akan menghadapi masalah untuk mendapatkan hak pengguna daripada platform berkenaan jika kualiti produk yang telah dibeli melalui gimik jualan murah tersebut gagal memenuhi jangkaan yang dikehendaki oleh pengguna.

Justeru, sebagai langkah yang lebih selamat, orang ramai adalah digesa untuk lebih bijak dalam menilai jualan dan promosi di platform e-dagang sedemikian.
Sentiasa berwaspada dengan promosi yang dijalankan dan platform yang digunakan ketika melakukan transaksi.

Di samping itu, teliti juga syarat-syarat perkhidmatan dan polisi yang berkaitan dengan pembayaran balik dan pampasan yang ditetapkan oleh penyedia platform edagang, bagi melindungi diri daripada terdedah kepada risiko yang tidak diingini.


JABATAN KOMUNIKASI KORPORAT MCMC

 

Sumber: https://www.astroawani.com/berita-malaysia/jangan-mudah-terpedaya-dengan-gimik-jualan-murah-di-internet-mcmc-309877

 
Man losses RM39,000 after downloading app offering discount for utility bills PDF Print E-mail
Thursday, 22 July 2021 11:13

MOAA - FBI Warning: Beware of COVID-19 Charity ScamsJuly 20, 2021 @ 3:30pm
KUCHING: A 49-year-old man lost RM39,700 after downloading a mobile application that required him to provide his personal details including banking information.

Sibu police chief Assistant Commissioner Stanley Jonathan Ringgit said the victim, a self-employed man, saw an advertisement introducing the application dubbed as 'Direct Pay' when browsing his social media account on Friday.

He said the advert caught the victim's attention as it offered an eight per cent discount for utility bills paid via the application.
"He (victim) sent a message to the number that appeared on the advertisement to ask for more information.
Later, he received a reply (from WhatsApp), instructing the victim to download the application and provide his personal details, including bank information to enjoy the discount.

Stanley said the victim received a phone call from the bank the next day, stating that 12 transactions, involving RM23,700, had been transferred to a particular account.

"The victim had no idea whose account that was and only realised he was cheated later and lodged a police report."

The case is being investigated under Section 420 of the Penal Code for cheating and dishonestly inducing delivery of property.

 

Source: https://www.nst.com.my/news/crime-courts/2021/07/710057/man-losses-rm39000-after-downloading-app-offering-discount-utility?fbclid=IwAR3SLDCPp_n3dghOOlSvvdrkI4GNw61WimK3F0Vzsh6nhhfo6BSquNDcGQI

 
FOMCA terima banyak aduan kenaikan premium insurans PDF Print E-mail
Monday, 19 July 2021 13:06

Federation of Malaysians Consumers AssociationsJulai 16, 2021 @ 5:24pm
KUALA LUMPUR: Kenaikan mendadak harga premium insurans kesihatan antara 30 hingga 60 peratus antara tujuh aduan diterima Gabungan Persatuan Pengguna Malaysia (FOMCA) berdasarkan 495 aduan yang diterima dalam tempoh dua minggu.

Ketua Pegawai Eksekutif FOMCA, Saravanan Thambirajah, berkata isu itu dikesan membabitkan sebilangan syarikat insurans yang bertindak menaikkan harga premium insurans kesihatan sejak tahun lalu ekoran penularan pandemik COVID-19.

Beliau berkata, tindakan itu tidak sepatutnya berlaku ketika rakyat khususnya ada pelanggannya yang hilang kerja dan pendapatan.

"Apa pun alasan mereka (syarikat insurans) menaikkan harga premium insurans kesihatan, Bank Negara Malaysia (BNM) perlu kawal selia dengan ketat.
"Pemberian moratorium tiga bulan pun tidak diuar-uarkan secara meluas berdasarkan makluman daripada BNM. Ia menyebabkan ramai orang tidak tahu mengenai moratorium berkenaan dan di pihak kami pun tidak mengetahui lanjut mengenai perkara ini kerana tiada jalinan komunikasi yang baik.

"Kita sudah memberitahu kepada mereka (syarikat insurans), jangan naikkan harga sebab pandemik COVID-19, sebab ada yang hilang kerja dan hilang pendapatan," katanya pada sidang media maya selepas menghantar memorandum kepada BNM yang diwakili Timbalan Gabenor, Abdul Rasheed Ghaffour, hari ini.

Pengurus Kanan Pusat Khidmat Aduan Pengguna Nasional (NCCC), Baskaran Sithamparam, berkata lebih mendukacitakan ada pelanggan tidak dimaklumkan mengenai kenaikan harga yang perlu dibayar.

"Pelanggan tidak diberitahu mengenai kenaikan harga premium yang membebankan. Jika satu keluarga ada empat orang, insurans naik RM50... ia adalah peningkatan yang banyak. Jadi, pihak insurans kena maklumkan kepada pelanggan.

"Walaupun mereka (syarikat insurans) ada kuasa untuk naikkan caj perkhidmatan dan caj mutlak, syarikat insurans sepatutnya maklumkan perkara itu. Bank Negara juga kena lihat peratusan (kenaikan) dan sepatutnya kawal selia.

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Fomca: More than 1,500 complaints on insurance industry received over past year PDF Print E-mail
Monday, 19 July 2021 12:59

Welcome to National Consumer Complaints Centre HomepageFederation of Malaysians Consumers AssociationsFriday, 16 Jul 2021 6:25 PM MYT
PETALING JAYA: The Federation of Malaysian Consumers Associations (Fomca) received more than 1,500 complaints regarding insurance companies last year, a number of them involving the substantial increase of medical insurance premiums.

Fomca national consumer complaints centre senior manager S. Baskaran said some of the increases were so steep that consumers could not afford the premium under short notice.

"Even more so during the pandemic when people have lost their jobs or taken drastic pay cuts.

“It's not fair to increase the premiums as it (medical insurance) is an important thing to have," he told a press conference on Friday (July 16).

Baskaran said one complainant, a 60-year-old physically challenged woman who bought her policy 12 years ago and was paying a monthly premium of RM159, received a notification that it had been increased to RM459, an increase of 188%.

"If the premium increases by too much, there is a possibility that the policy may lapse and eventually be terminated if the holder is unable to keep up with the payments," he said.

Fomca had on Friday submitted a memorandum to Bank Negara deputy president Abdul Rasheed Ghaffour on the issue and six other matters regarding insurance.

It urged the central bank to look into the complaints, saying that consumers need policies that are able to protect them and their families.

"The onus is on the insurance industry to develop and revamp in the areas where there are many weaknesses.

"It has to cover every angle so as not to put policyholders in a difficult situation. Bank Negara must be more vigilant and ensure that consumers are well protected,“ said Baskaran.

The other complaints Fomca received included cash values accumulated over time being utilised to cover revised total premiums without the consent of the policyholder; consumers told to pay first and claim later; disputes on claimd; as well as misleading terms in policies.

 

Source: https://www.thestar.com.my/news/nation/2021/07/16/fomca-more-than-1500-complaints-on-insurance-industry-received-last-year

 
Regulate steep hike in insurance premiums, Bank Negara told PDF Print E-mail
Monday, 19 July 2021 12:55

Welcome to National Consumer Complaints Centre HomepageFederation of Malaysians Consumers AssociationsJuly 16, 2021 6:43 PM
PETALING JAYA: The National Consumer Complaints Centre (NCCC) has urged Bank Negara Malaysia (BNM) to regulate the steep increase in insurance premiums.

In a memorandum sent to BNM, NCCC, a division under the Federation of Malaysian Consumers Associations, said insurance companies were increasing premiums at such a rapid rate that consumers were unable to pay at short notice.

Its senior manager, Baskeran Sithamparam, said the time frame given for the increase in premium to take effect is often rather short.

“Policyholders need time to adjust to the premium increase.”

Baskeran said that if the premium increase was too big, there was also a high possibility that the policy may lapse, with the policyholder being unable to keep up with payments.

“BNM should regulate the insurance premiums very strictly. If there is any increase, the justification must come from BNM as insurance companies are under its purview.”

Baskeran added that although patients had medical cards, there had been numerous instances when insurance companies denied approval for certain treatments.

In fact, he said insurance companies would insist that the policyholders pay the expenses first and claim later in certain cases.

Baskeran said it was unfair for insurance industries to expect policyholders to pay first as they had been paying their premiums promptly.

“Consumers paying their premiums but being unable to use their medical card will lead to distrust in insurance companies.

“The ‘pay first, claim later’ practice should be abolished. It should not be applicable when a medical card has been provided,” he said.

Baskeran also said BNM should ensure there are affordable medical insurance policies for those in the lower-income bracket.

“In short, BNM must be more vigilant and ensure consumers who buy insurance policies are well protected,” he said.

 

Source: https://www.freemalaysiatoday.com/category/nation/2021/07/16/regulate-steep-hike-in-insurance-premiums-bank-negara-told/

 
Facebook Collaborates On #TakNakScam Campaign PDF Print E-mail
Friday, 16 July 2021 16:37

Facebook is testing a TikTok-style short video format on its main app in  India | HT TechJuly 16, 2021
KUALA LUMPUR, July 12 – As part of the industry effort to fight financial fraud, Royal Malaysian Police’s Commercial Crime Investigation Department (CCID) and Facebook Malaysia, in partnership with government agencies, industry and consumer associations today launched a nationwide #TakNakScam awareness campaign to educate the public on how to identify, check and report against highly deceptive tactics employed by scammers.

In a statement, Facebook said this ongoing campaign held from July till the end of September is a joint effort between CCID, Royal Malaysian Police, Ministry of Domestic Trade and Consumer Affairs (KPDNHEP), Securities Commission Malaysia (SC), Bursa Malaysia Bhd, Malaysian Communications and Multimedia Commission (MCMC), CyberSecurity Malaysia (CSM), The Association of Banks in Malaysia (ABM), Federation of Malaysian Consumers Associations (FOMCA) and the Education and Research Association for Consumers, Malaysia (ERA Consumer Malaysia).

“More people than ever before are now online and social media helps people stay connected with communities, families, and friends around the world,” Facebook Malaysia Acting Country Director Justin Murugaya said.

“However, it is not just the good guys that are online.

“With the rising scam cases across Malaysia, we hope that this campaign will help support various law enforcement and government agencies, industry and consumer associations and the financial services sector in building and ensuring a safer online ecosystem in Malaysia.”

Many Malaysian have become victims of frauds and scams since the beginning of the Movement Control Order (MCO), financial scams being most prevalent, as scammers exploit increasing reliance on technology.

According to PDRM, cybercrime fraud in Malaysia is on the rise at a concerning level.

Over the last five years, a total of 67,552 cyber scam cases were reported between 2017 till this June 20, recording a total loss of RM2.23 billion.

Of the total, e-commerce scams top the chart with 23,011 cases, followed by illegal loans 21,008 cases and investment scams, 6, 273 cases.

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MEDIA INVITATION: PRESS CONFERENCE ON MEMORANDUM SUBMISSION TO BANK NEGARA MALAYSIA ON CONSUMER COMPLAINTS RELATED TO INSURANCE INDUSTRY PDF Print E-mail
Friday, 16 July 2021 16:33

MEDIA INVITATION: PRESS CONFERENCE ON MEMORANDUM SUBMISSION TO BANK NEGARA MALAYSIA ON CONSUMER COMPLAINTS RELATED TO INSURANCE INDUSTRY

Referring to the matter, Federation of Malaysia Consumers Associations (FOMCA) and National Consumer Complaints Centre will be submitting a Memorandum regarding CONSUMER COMPLAINTS RELATED TO INSURANCE INDUSTRY to Bank Negara Malaysia.

Almost every consumers has some form of insurance these days. Policies ranging from housing, motorised vehicles, endowment, medical, life and many more have been evolving in different packages. Consumers are also investing in medical policies due to the increase of communicable and non-communicable diseases that have been constantly evolving. Having a medical insurance policy will be an added advantage as policy holders can seek medical attention or treatment at a private hospitals.

Nevertheless, the insurance industry has been identified as more of a bane than a boon by a big group of consumers. Numerous complaints have been voiced and lodged at the National Consumer complaints Centre (NCCC) with regards to insurance. NCCC which is a partner of Federation of Malaysian Consumers Associations (FOMCA) has been and continues to be concerned on the transparency of the procedures of insurance industry when handling consumers concerns and issues. This memorandum aims to highlight the ongoing types of complaints received from consumers in regards to insurance and the recommendations for a well-functioning industry alongside with well-informed consumers.

The event shall be held as follows;

Date : 16th July 2021 (Friday)

Time : 3.00pm – 3.30pm

Venue : ZOOM Platform: https://us06web.zoom.us/j/87337488858?pwd=WlcrZnR2cCtRU3JEZVZBUDg3RE1QZz09

Received By : YBhg. Encik Abdul Rasheed Ghaffour, Deputy Governor of Bank Negara Malaysia.

 

With regards to the above, we would like to extend a kind invitation to your organization to send media representatives. For further information please contact MR BASKARAN SITHAMPARAM, +60 19-578 9396

 
Malaysians suffered RM2.23 billion losses from cyber-crime frauds PDF Print E-mail
Friday, 16 July 2021 16:32

FOMCA, WECAM, FAM: Celebrating World Water Day 2021 – Valuing WaterJuly 16, 2021 @ 1:27pm
KUALA LUMPUR: Malaysians suffered losses amounting to about RM2.23 billion from cyber-crime frauds since 2017.

According to statistics from the police, a total 67,552 cyber-crime cases were reported between 2017 till June 20 this year.

Of the total, e-commerce scams topped the chart with 23,011 cases, followed by illegal loans (21,008) and investment scams with 6,273 cases.
To put an end to this, the Commercial Crime Investigation Department (CCID) and Facebook Malaysia, in partnership with government agencies, industry players and consumer associations today launched a nationwide #TakNakScam awareness campaign.
The campaign is to educate the public on how to identify, check and report against the highly deceptive tactics employed by scammers.

Domestic Trade and Consumer Affairs Deputy Minister Datuk Rosol Wahid said that the development of eCommerce was akin to a double edged sword where frauds, scams and other cyber-crimes via digital platforms has increased in line with the success of digital businesses.

He said there were a total of 11,511 (33.2 per cent) complaints on online transactions recorded by the ministry last year, an increase compared to 5,416 (24.7 per cent) complaints received in 2019.

"The complaints have been steadily rising, and as of June 2021, it was one of the most frequent complaints received by the ministry at 45.2 per cent of total complaints.

"Both the government and private sectors must prepare to prevent an impending wave of fraud and if there are no drastic measures taken, the online scam will affect consumer confidence severely among others.

"A more holistic approach is needed to curb this issue that involves many cross agencies, and private sector collaborations," he said when delivering his keynote address via Zoom today.

He launched the #TakNakScam campaign in the presence of Bukit Aman CCID deputy director (Cyber-crimes and Multimedia investigation) Senior Assistant Commissioner Victor Sanjos, Facebook Malaysia interim country director Justin Murugaya, Bank Negara Malaysia Penang branch chief Hasjun Hashim and Federation of Malaysian Consumers Association (Fomca) deputy secretary Nur Asyikin Aminuddin.

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