Tuesday, 09 Feb 2016
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NCCC proposes amendments for consumers-related legislation PDF Print E-mail

PETALING JAYA: The National Consumer Complaint Centre (NCCC) will submit a memorandum recommending amendments to several consumers-related legislation to relevant government ministries.

NCCC legal and policy executive Shabana Naseer Ahmad said the proposed amendments to the law is to handle the complex nature of e-commerce.

She added it is also to help further strengthen and safeguard the interest of e-consumers in Malaysia.

"The centre has been receiving numerous complaints from consumers, with the number rising annually, especially those related to online shopping," said Shabana during a press conference today.

Citing an example, she said, in 2014 they received 7,641 complaints involving a few million ringgit loss and are expecting the number to be higher for last year.

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Online shopping is risky business, says NCCC PDF Print E-mail

FMT Reporters
| February 4, 2016

The centre will suggest amendments to outdated laws and a government campaign to educate online shoppers on their rights.

PETALING JAYA: The National Consumer Complaints Centre (NCCC) is seeking improved legal protection for online shoppers as one of several measures aimed at reducing the risks involved in e-comm

NCCC Legal and Policy Executive Shabana Naseer Ahmad told a press conference today that the bulk of complaints received by the organisation in the last two years concerned experiences with online shopping.

“It looks like the risk associated with online shopping is higher compared to traditional shopping,” she said.

“We received 7,641 complaints in 2014 involving losses amounting to millions of ringgit. We’re in the midst of preparing the data for 2015 but I can assure you that the highest number of complaints we received were still regarding e-commerce and our forecast is that it will be the same for 2016 as well.”

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ISU DAN CABARAN DALAM E-DAGANG PDF Print E-mail

Perniagaan atas talian menyebabkan kerugian berjuta-juta ringgit

Berdasarkan rekod aduan yang diterima oleh Pusat Khidmat Aduan Pengguna Nasional (NCCC), aduan tertinggi adalah mengenai E-dagang (pembelian atas talian). Sejumlah 7,641 aduan telah dibuat pada tahun 2014 dengan kerugian berjumlah berjuta-juta ringgit. Ini memberi satu gambaran bahawa pembelian atas talian mempunyai risiko yang lebih tinggi jika dibandingkan dengan pembelian secara tradisional.

Faedah perniagaan atas talian

Jaringan internet memberikan peluang kepada para pengguna untuk mencari maklumat, membuat semakan mengenai sesuatu produk, dan yang paling penting, membolehkan pengguna berurus niaga secara atas talian.

Pada hari ini, para pengguna lebih memilih untuk berurus niaga secara atas talian. Hal ini didorong oleh beberapa faktor, antaranya barangan yang ingin dibeli lebih murah ataupun bermutu tinggi. Dengan pembelian atas talian, pengguna dapat menjimatkan masa, kos dan tenaga. Pengguna hanya perlu melayari laman sesawang penjual untuk melihat barangan yang hendak dibeli, dan hanya perlu klik sahaja, untuk membeli barangan atau perkhidmatan yang diingini.

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RM200m lost to love scams and job scams PDF Print E-mail

THE top two scams are job scams and love scams. Last year, almost RM200 million was reported lost in scams. Technology and the Internet have become the catalysts for scamming people.

Scammers trick their victims through online transactions because it is difficult for police to track them as they use fake identities and fake profile pictures.

Love scammers take advantage of people looking for romantic partners, often via dating websites, apps or social media by pretending to be companions.

They play on victims’ emotions to get them to provide money, gifts or personal details.

Love scams are not easy to detect. With most people chatting online and finding their partners through dating sites, it is difficult to distinguish a genuine person from a scammer.

In Malaysia, the love scam is also known as African scam because the scammers are mainly from Nigeria, Uganda, Zimbabwe, Liberia, Sierra Leonne and Ivory Coast.

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Be on the lookout for scams PDF Print E-mail

Friday, 29 January 2016

A SCAM is defined as a dishonest scheme or fraud. While there are many types of scams being committed in Malaysia, the top two currently are job scams and love scams.

In 2015, almost RM200mil were reported lost in scams. Technology and the Internet today are the catalysts in scamming people. The perpetrators carry out their scams online because it is difficult for the police to track them since they would certainly use a fake identity and fake profile picture.

Love scammers normally take advantage of people looking for romantic partners often via dating websites, apps or social media by pretending to be prospective companions. They play on emotional triggers to get the victims to provide money, gifts or personal details.

A love scam is not easy to detect since there are lots of people chatting online and finding their partners through online dating sites. However, there are a few signs to look out for.

The scammer is quick to share pictures of himself/herself, even within hours after starting the chat. But most of the pictures would be photos of models or friends of the scammer.

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Sistem Pajak gadai Konvensional PDF Print E-mail

Keperluan kehidupan semakin dewasa ini amat memberi tekanan  kepada kewangan kebanyakkan daripada kita. Bagi sesetengah individu yang berpendapatan lumayan, perkara ini tidak mungkin tidak terlalu merunsingkan, namun bukan semua kita bernasib baik. Keperluan untuk meneruskan kelangsungan hidup memaksa golongan yang kurang berada melakukan apa sahaja bagi memenuhinya. Bagi yang berupaya mungkin boleh melakukan kerja tambahan.

Bagi sesetengah yang lain, pinjaman bank mungkin menjadi pilihan bagi mendapatkan sedikit lonjakan ekonomi bagi memperbaiki kehidupan mereka. Tapi bagaimana pula dengan yang lain? Dalam memenuhi keperluan hidup ini, ramai yang terpaksa berurusan dengan institusi pajak gadai konvensional yang mengamalkan riba serta caj lain ng tinggi dan memudaratkan peminjam.

Pada 2 januari 1973, Akta pemegang Pajak Gadai 1972 dan Peraturan-Peraturan Pemegang Pajak Gadai 1972 telah dikuatkuasakan di seluruh Malaysia termasuk Sarawak, Sabah dan Wilayah Persekutuan bagi menyelaras dan menyeragamkan pentadbiran pajak gadai di Malaysia serta menjamin industry pajak gadai yang sihat di samping melindungi kepentingan pengguna.

Jika anda perlu menggadai ketahuilah perkara-perkara ini:

Barang dan Butiran – Pemajak gadai dikehendaki membawa barangan gadaian tersebut untuk mendapatkan pinjaman. Pemegang pajak gadai haruslah mencacatkan butir-butir transaksi pemajakgadaian dalam buku dan mengeluarkan surat pajak gadai.

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Consumers Lost Almost RM70 Million Due To Unsatisfactory Products, Services PDF Print E-mail

KUALA LUMPUR, Oct 5 (Bernama) -- Customers lost almost RM70 million due to unsatisfactory products and services last year, according to the National Consumer Complaints Centre.

NCCC chairman Datuk Dr N. Marimuthu said the centre received 41,531 complaints involving losses amounting to RM68,324,100.

The total of complaints increased by 28 per cent from 2009 (32,369), with the highest number (7,641) coming from the e-commerce (online shopping) sector, he added at the launch of the NCCC 2014 Annual Report, here today.

The report contains analyses and reviews of all complaints received from 22 different sectors. It also makes suggestions for customer satisfaction, and recommendations for ethical business practices.

Marimuthu, who is also president of Fomca (Federation of Malaysian Consumer Associations), said e-commerce was a rapidly growing business with the ever growing demand for inexpensive and easily accessible products, but customers must also be more careful when buying online.

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Aduan Penipuan Online Tertinggi PDF Print E-mail

Oleh KAMARIAH KHALIDI

NCCC menerima aduan tertinggi daripada pengguna yang mengadu tertipu dalam pembelian pelbagai produk dan perkhidmatan menerusi online pada tahun lalu.

PETALING JAYA – Kes penipuan dalam jualan dan perkhidmatan online merupakan kategori aduan tertinggi yang diterima oleh Pusat Khidmat Aduan Pengguna Nasional (NCCC) sepanjang tahun 2014.

Pengerusi Lembaga Pengarah NCCC, Prof. Datuk N. Marimuthu (gambar kecil) berkata, aduan tertinggi berkaitan e-dagang atau online mencecah 7,641 kes iaitu peningkatan hampir 2,000 aduan berbanding tahun sebelumnya dengan nilai kerugian mencecah RM2 juta.

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Beli Barang Dalam Talian Catat Aduan Paling Tinggi PDF Print E-mail

06 Oktober 2015 1:49 AM

KUALA LUMPUR 5 Okt. – Pembelian barangan dalam talian mencatatkan aduan tertinggi iaitu sebanyak 7,641 aduan berikutan sikap pengguna yang tidak memahami terma dan syarat pembelian, selain beranggapan penguatkuasaan bagi mana-mana perniagaan adalah sama.
N. Marimuthu

Presiden Gabungan Persatuan Pengguna Malaysia (FOMCA), Prof. Datuk Dr. N. Marimuthu berkata, orang ramai sering menjadi mangsa kepada peniaga dalam talian kerana mereka tidak menyemak terlebih dahulu sama ada perniagaan tersebut berdaftar atau tidak dengan Suruhanjaya Syarikat Malaysia (SSM).

Katanya, daripada jumlah tersebut, sebanyak 51.8 peratus pengguna menjadi mangsa pembelian dalam talian apabila menerima barangan yang tidak sama seperti yang dipaparkan di laman web dan terpaksa menunggu lebih lama bagi mendapatkan barangan.

“Apabila situasi ini berlaku, pengguna akan cuba menghubungi peniaga terbabit untuk mendapatkan pulangan wang mereka semula, malangnya kebanyakan peniaga terbabit tidak berdaftar dengan SSM dan bertindak menghilangkan diri. Jadi ini akan memakan masa yang lama untuk pihak berkuasa mengesan dan mengambil tindakan susulan.

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Pelanggan Rugi Hampir RM70 Juta Akibat Produk dan Perkhidmatan Tidak Memuaskan PDF Print E-mail

KUALA LUMPUR - Pelanggan kerugian hampir RM70 juta berikutan produk dan perkhidmatan yang tidak memuaskan hati sepanjang tahun lepas.

Pengerusi Pusat Khidmat Aduan Pengguna Kebangsaan, Datuk Dr. N. Marimuthu berkata, pusat itu menerima 41,531 aduan membabitkan kerugian berjumlah RM68,324,100.

"Jumlah aduan meningkat 28 peratus daripada 2009 (32,369), dengan jumlah tertinggi (7,641) datang daripada sektor e-dagang (beli belah melalui online)," katanya pada pelancaran Laporan Tahunan NCCC 2014 di sini hari ini.

 

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