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Friday, 23 June 2017 15:53

Our office will be closed between June 26 – 30, 2017 for Hari Raya.

If you have any questions or inquiries, you can e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it , and we will get back to you as soon as we get back.

Our regular business hours will resume on Monday, July 3rd, 2017.

 

 
Consumers advised not to pay for unsolicited items PDF Print E-mail
Friday, 02 June 2017 16:05

PETALING JAYA: Consumers who have received unsolicited products from online retailer LuxStyle should neither pay for the items nor send them back, the National Consumer Complaints Centre advised.

Its legal and policy senior manager Shabana Naseer Ahmad said the company’s modus operandi was to link its online advertisements to product listings without prices. Customers were required to register with their home and e-mail addresses to find out the prices.

Even if the customers did not make any purchase, she said, the company would still send products to their homes and demand payment via credit card or PayPal, or for the items to be returned to its headquarters in Denmark.

“My advice is to not send the item back. If you didn’t order it, why should you pay to return it? Don’t make any payment either or they may target you again,” Shabana told a press conference here yesterday.

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Denmark-based firm sends products to ‘window shoppers’ and bills them PDF Print E-mail
Friday, 02 June 2017 16:00

Friday, 2 June 2017
PETALING JAYA: Internet shopping is usually a harmless pastime – but for these victims, browsing on an online retailer’s site only brought them headache and worry after they were sent, and billed for, items they did not even order.

National Consumer Complaints Centre legal and policy senior manager Shabana Naseer Ahmad shared experiences suffered by complainants who were sent unsolicited beauty products by LuxStyle International Sales ApS, which trades under the name LuxStyle.

A 59-year-old woman said she visited LuxStyle’s website because she wanted mascara for her daughter. (Some names have been excluded for the victims’ privacy.)

After registering with her personal information to see the prices, she was shocked at how expensive the products were and decided not to buy.

She was even more shocked when a package was delivered to her and is now unsure what to do with it.

The youngest complainant was a 14-year-old girl, who saw the company’s blackhead removal mask promoted on Instagram.

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NCCC Gesa KPDNKK, MCMC Siasat Luxstyle International [Video] PDF Print E-mail
Friday, 02 June 2017 15:35

PETALING JAYA, 1 Jun (Bernama) -- Pusat Khidmat Aduan Pengguna Nasional (NCCC) menggesa agar siasatan dilakukan terhadap syarikat jualan runcit dalam talian, LuxStyle International Sales ApS (LuxStyle) berhubung kaedah jualan mereka yang menimbulkan tanda tanya.

Pengurus Kanan Undang-undang dan Dasarnya, Shabana Ahmad berkata setakat ini, pusat itu menerima sekurang-kurangnya 50 aduan dan jumlah tersebut meningkat setiap hari, terutama daripada golongan muda.

Katanya, pusat itu akan menghantar laporan bertulis kepada Kementerian Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan (KPDNKK), Suruhanjaya Komunikasi dan Multimedia Malaysia (MCMC) dan CyberSecurity Malaysia supaya menjalankan siasatan lanjut tentang perkara berkenaan.

"Lux International Sales ApS mengiklankan produknya melalui media sosial. Sesuatu barang dianggap dijual sekiranya pengguna memilih sesuatu produk dan memasukkan maklumat perhubungan mereka. Syarikat jualan runcit dalam talian itu telah menghantar notis pembayaran bagi produk yang mereka tidak pernah tempah," kata Shabana pada sidang akhbar di sini Khamis.

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NCCC wants probe on LuxStyle PDF Print E-mail
Friday, 02 June 2017 15:32

Posted on 1 June 2017 - 03:47pm
Last updated on 1 June 2017 - 05:23pm

Aiezat Fadzell
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PETALING JAYA:The National Consumers Complaints Centre (NCCC) wants an investigation into LuxStyle International Sales ApS (LuxStyle) in relation to the latter's questionable sales method.

NCCC senior manager (Legal and Policy) Shabana Naseer said the organisation will be sending a position paper to the Domestic Trade, Cooperatives and Consumerism Ministry, Malaysian Communications and Multimedia Commission ( MCMC) and CyberSecurity Malaysia to conduct further investigations on this matter.

"The company advertised its products through social media.

"And the goods are considered ordered if a consumer selects a product and enters their contact information.

"The online retailer has also sent consumers payment notices for products they have never ordered," Shabana said during a press conference held at Federation of Malaysian Consumer Associations (Fomca) office here today.

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Consumer group wants probe into LuxStyle International PDF Print E-mail
Friday, 02 June 2017 15:17

 

PETALING JAYA: The National Consumer Complaints Centre (NCCC) has called for an investigation into online retailer, LuxStyle International Sales ApS (LuxStyle) in relation to their questionable sales practices.

NCCC’s Legal and Policy senior manager Shabana Naseer Ahmad said the centre has received at least 50 complaints so far and the number increases on a daily basis, especially among young people.

She said the organisation would send a written report to the domestic trade, cooperatives and consumerism ministry, Malaysian Communications and Multimedia Commission (MCMC) and CyberSecurity Malaysia to conduct further investigations on the matter.

 

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NCCC warns consumers over scam beauty site, LuxStyle PDF Print E-mail
Friday, 02 June 2017 15:14

By MASRIWANIE MUHAMADING - June 1, 2017 @ 2:13pm

PETALING JAYA: The National Consumer Complaints Centre (NCCC) has issued an advisory against online beauty care shop LuxStyle which charges those who visit its website, even without agreeing to buy any of its products.

NCCC senior manager (legal and policy), Shabana Naseer Ahmad, said that they have received about 60 complaints on the online shop from consumers in Peninsular Malaysia since May.

Shabana said that LuxStyle advertises its products through social media platforms, including Facebook and Instagram, before leading consumers to its website via a link.

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Buntu kena paksa beli PDF Print E-mail
Thursday, 01 June 2017 14:20

Mohd Hasbi Sidek
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LEBIH 50 individu kini buntu selepas menerima barang dan invois bayaran produk jenama LuxStyle daripada sebuah syarikat yang berpangkalan di Denmark, walaupun mereka tidak menempah produk terbabit.

Syarikat terbabit, Lux International Sales Aps mengiklankan produk mereka melalui media sosial seperti Facebook dan Instagram.

Pengurus Kanan, Dasar dan Perundingan Pusat Khidmat Aduan Pengguna Nasional (NCCC) Shabana Naseer Ahmad berkata, mangsa mula terperangkap apabila pengguna menyemak produk dan memasukkan maklumat mereka dalam laman web jualan melalui pautan media sosial.

"Barang terbabit dianggap sudah dibeli oleh pengguna walaupun mereka tidak bersetuju atau menempah produk itu.

"Syarikat kemudiannya akan menghantar produk jualan mereka bersama-sama invois bayaran tanpa persetujuan pelanggan," katanya.

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KENYATAAN AKHBAR AMARAN KEPADA PIHAK AWAM TERHADAP LUXSTYLE ANTARABANGSA PDF Print E-mail
Thursday, 01 June 2017 14:17

Dalam masa satu minggu, NCCC telah dibanjiri dengan aduan terhadap LuxStyle ApS Jualan Antarabangsa (perdagangan sebagai LuxStyle) berhubung dengan kaedah jualan mereka.

Syarikat dalam talian tersebut telah menghantar pengguna notis pembayaran bagi produk yang mereka tidak beli. Lux International ApS Sales mengiklankan produk mereka melalui media sosial seperti Facebook / Instagram. Barang-barang tersebut dianggap telah dibeli oleh pengguna jika pengguna hanya menyemak imbas produk tersebut dan memasuki maklumat mereka. kes-kes yang sama telah direkodkan:

 

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PRESS STATEMENT Public warning against LuxStyle International PDF Print E-mail
Thursday, 01 June 2017 14:14

Within one week, NCCC has been flooded with complaints against LuxStyle International Sales ApS (trading as LuxStyle) in relation to their questionable sales methods.
The online retailer has been sending consumers payment notices for products they have never ordered.  Lux International Sales ApS advertised its product through social media such as Facebook / Instagram. The goods are considered ordered if a consumer selects a product and enters their contact information. Similar cases was recorded:


·    The Australian Competition and Consumer Commission, which received 127 complaints in the first two months this year, had issued a Public Warning Notice about the alleged conduct of online retailer.

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