Monday, 29 May 2017
You are here: Home
Public transport PDF Print E-mail
Friday, 05 May 2017 16:53

KUALA LUMPUR (April 27): E-hailing operators are still awaiting a decision from the government on whether to classify their services as private or commercial, said Grab Malaysia country head Sean Goh.

"The government via the Land Public Transport Commission (SPAD) has yet to decide on the tier of services that ride hailing companies are offering,” said Goh.

“We will be waiting for the government to make the relevant announcement," he told reporters after launching Grab's first ride-hailing passenger loyalty programme in Subang Jaya today.

Read more...
 
Agensi Pelancongan PDF Print E-mail
Friday, 05 May 2017 16:50

Apabila anda ingin pergi bercuti, melantik ejen daripada agensi pelancongan adalah cara yang paling mudah untuk melawat tempat yang anda ingini. Agensi pelancongan dapat mengendalikan pakej pelancongan ke semua destinasi, termasuk membuat tempahan tiket penerbangan domestik dan antarabangsa dengan pelbagai syarikat penerbangan, membuat tempahan tempat penginapan, makan minum dan juga menyediakan pakej umrah serta menziarahi kota suci Mekah dan Madinah (hanya untuk yang beragama islam).

Hal ini kelihatan dapat memberi manfaat dan menjimatkan masa pengguna. Namun begitu, Pusat Khidmat Aduan Pengguna Nasional (NCCC) sering menerima aduan terhadap perkhidmatan agensi pelancongan. Lebih merunsingkan lagi, ramai pengguna membayar wang yang banyak untuk pergi bercuti tetapi tidak mengetahui risiko yang mungkin dialami.

Read more...
 
Be aware of your rights under Pawnbrokers Act 1972 PDF Print E-mail
Wednesday, 05 April 2017 10:03

MalaysiaKini - Published 4 Apr 2017, 5:40 pm     Updated 4 Apr 2017, 5:45 pm

Pawnshops have been in business for decades in Malaysia and are a popular source of micro-credit in society. While there are institutions like banks and other financial institution, some consumers opt to go to pawnshops. There are several reasons, some may not be qualified to take loans, often a lot of paperwork is involved and banks don’t give loans for the small amounts, unlike pawnshops.

The National Consumer Complaints Centre (NCCC) has received complaints from the public that the pawnshops have not been running business in accordance to the rules being set out under the Pawnbrokers Act 1972. The underlying purpose of the Pawnbrokers Act 1972 is to guarantee a healthy pawnshops industry, as well as safeguarding the interest of the consumers.

The major complaint on pawn brokers received by NCCC is the jewelleries have been sold and auctioned off without informing the complainant beforehand. Another complaint is that despite the fact that the consumer had requested for an extension of time, the item has been auctioned off nevertheless.

Read more...
 
Hari Hak-Hak Pengguna Sedunia Melindungi Hak Pengguna dalam E-Dagang PDF Print E-mail
Wednesday, 15 March 2017 12:41

15 Mac ialah Hari Hak-Hak Pengguna Sedunia (WCRD). Ia merupakan acara tahunan sebagai perayaan dan perpaduan dalam pergerakan pengguna antarabangsa. WCRD menyatukan pergerakan pengguna sejagat melalui kempen yang sama.

Tema bagi sambutan WCRD bagi tahun 2017 ialah `Membina Dunia Digital yang Pengguna Boleh Percaya’ (Building a Digital World Consumers can Trust). Di Malaysia pula, FOMCA telah memilih tema `Melindungi Hak Pengguna dalam E-Dagang’.

Terdapat lebih daripada satu bilion transaksi atas talian di seluruh dunia pada tahun 2015, dengan kadar pertumbuhan perolehan purata sebanyak 20% pada tahun 2014. Dijangka kadar pertumbuhan yang sama pada tahun 2016.

Di Malaysia, transaksi e-dagang dijangka mencecah RM13.3 bilion menjelang 2018. Prospek industri ini adalah positif dengan wujudnya inisiatif dan sistem sokongan yang sedia ada dan sedang dijalankan.

Read more...
 
PRESS RELEASE WORLD CONSUMER RIGHTS DAY – 15 March 2017 Protecting Consumer’s Right in E-Commerce PDF Print E-mail
Wednesday, 15 March 2017 12:35

15 March is World Consumer Rights Day. It is annual occasion for celebration and solidarity within the international consumer movement. WCRD sees the global consumer movement unite for a day of action around a common campaign theme.

The Global theme in conjunction with WCRD 2017 is “Building a Digital World Consumers can Trust”. In Malaysia, FOMCA has chosen the theme “Protecting Consumers Rights in E-Commerce”.

Globally, in 2015, more than a billion people were e-shoppers with an average 20% e-commerce turnover growth from 2014 to 2015 and subsequently 2016.
In Malaysia, the local e-commerce is expected to hit RM 13.3 billion by 2018. The industry’s outlook is positive with initiatives and support system that currently exist and underway.

While e-commerce brings about many benefits, consumers are exposed to risks due to the nature of online shopping. E-commerce/ online shopping constitutes the largest number of complaints received by the National Consumer Complaints Centre (NCCC) in 2014 & 2015 with losses doubled over these years.

Read more...
 
NCCC, NCAC jaga hak pembeli dalam talian PDF Print E-mail
Wednesday, 08 March 2017 15:08

Petaling jaya: Pusat Khidmat Aduan Pengguna Nasional (NCCC) menandatangani memorandum persefahaman (MoU) bersama Pusat hal Ehwal Pengganu Nasional (NCAC) Jepun bagi menambah baik perlindungan dan memperkasakan  kuasa pengguna kedua-dua negara.

NCAC Jepun agensi pentadbiran yang mengendalikan aduan pengguna berkaitan perdagangan merentasi sempadan antara pengguna Jepun dengan perniagaan luar negara.

Presiden NCAC Jepun Tsuneo Matsumoto berkata, agensi berkenaan   yang mengurus aduan pengguna di Jepun sejak 1970 memilih kerjasama dengan Malaysia sebagai negara yang ke-12 dalam usaha memperkuat kuasa pengguna.

Read more...
 
PRESS RELEASE PDF Print E-mail
Wednesday, 08 March 2017 09:31

EMPOWERING CONSUMER PROTECTION IN MALAYSIA & JAPAN THROUGH MEMORANDUM OF UNDERSTANDING BETWEEN NCCC (MALAYSIA) & NCAC (JAPAN)

Cross border complaints are becoming increasingly prevalent with the emergence of e-commerce. In e-commerce, where there is movement of product and service across countries an there is often an absence of physical premise; poses great challenges for consumer protection. This form of exchange where substandard and unsafe product can easily cross border and where seeking redress is a real challenge needs urgent attention. Thus, a joint collaborative effort between two consumer bodies from Malaysia and Japan is being formalized through a memorandum of understanding (MoU) to address these consumer issues.

The MoU is between National Consumer Complaints Centre (NCCC, Malaysia) and National Consumer Affairs Center of Japan (NCAC, Japan). NCCC was established in 2004 as a local, one stop complaint centre to help consumers solve their problems and complaints. NCCC was founded on joint initiatives with Education and Research Association Malaysia user (ERA Consumer Malaysia), Selangor and Federal Territory Consumers Association and provincial Ministry of Domestic Trade and Consumer Affairs. NCCC is also a platform to deliver user feedback and user rights advocacy for changes for the better. NCCC also stress the role of the social responsibility of industry for the industry and educate consumers about their responsibilities besides than their rights. NCCC deals with about 40,000 complaints per year.

Read more...
 
Kenyataan media PDF Print E-mail
Wednesday, 08 March 2017 09:24

MEMPERKASAKAN PERLINDUNGAN PENGGUNA DI MALAYSIA & JEPUN MELALUI MEMORANDUM PERSEFAHAMAN ANTARA NCCC (MALAYSIA) & NCAC (JEPUN)

Aduan merentasi sempadan semakin berleluasa dengan kemunculan e-dagang. Dalam sektor e-dagang, terdapat pergerakan produk dan perkhidmatan di seluruh negara yang tidak mempunyai premis fizikal, maka ia merupakan cabaran besar kepada perlindungan pengguna. Perniagaan secara e-dagang ini juga berisiko kepada pengguna, seperti produk yang tidak berkualiti tidak selamat, yang dengan mudahnya merentasi sempadan. Oleh itu, usaha untuk mendapatkan keadilan kepada pengguna merupakan satu cabaran dan memerlukan perhatian segera.

Oleh itu, satu projek usahasama antara dua persatuan pengguna, yang mewakili Malaysia dan Jepun, akan menandatangani sebuah memorandum persefahaman (MoU) untuk menangani isu-isu tersebut.

MoU ini adalah antara Pusat Khidmat Aduan Pengguna National (NCCC, Malaysia) dan National Consumer Affairs Center of Japan Pusat (NCAC, Jepun).

NCCC ditubuhkan pada tahun 2004 sebagai  pusat aduan sehenti bagi membantu pengguna menyelesaikan pertikaian dan aduan mereka. NCCC ditubuhkan atas inisiatif bersama Persatuan Pendidikan dan Penyelidikan Pengguna Malaysia (ERA Consumer Malaysia), Persatuan Pengguna Selangor dan Wilayah Persekutuan dan Kementerian Perdagangan Dalam Negeri dan Hal Ehwal Pengguna (kini dikenali sebagai Kementerian Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan).

Read more...
 
Licensed moneylenders finding it tough to survive PDF Print E-mail
Tuesday, 21 February 2017 14:25

by nicholas cheng
Tuesday, 3 January 2017
The star online

KUALA LUMPUR: There are about 3,250 licensed moneylenders in the country that are regulated by the Government to keep borrowing rates low.

“It is a struggling industry,” said Malaysian Punjabi Licensed Money Lenders Association president Beant Singh, adding that loan sharks had increasingly become the preferred choice for Malaysians to get quick cash – despite knowing they could probably get into deeper trouble.

Most borrowers go to loan sharks after being rejected by banks and licensed moneylenders due to bad credit ratings, he said.

“Mostly, they are involved in gambling and want easy access to loans without thinking about the rates,” he said.

Some licensed moneylenders, he said, were approached by loan defaulters to pay back their debts to loan sharks.

“Obviously, those people will be turned away.

Read more...
 
Product recall system needed PDF Print E-mail
Tuesday, 21 February 2017 14:14

Sunday, 29 May 2016
The star online

A MORE effective and specific product recall system, similar to the one in Europe, is needed to better protect consumers from faulty and potentially dangerous products.

Malaysian Association of Standards Users technical policy (product safety) executive Nur Asyikin Aminuddin says such a system is important to help consumers identify which products to avoid.

“The system should also be easy for consumers to refer to by having a user-friendly product recall list uploaded online,” she says.

Nur Asyikin adds that the European Commission’s Rapid Alert System enables information about dangerous products found in the market to be exchanged among countries in the region.

The European Commission also updates a list of alerts on products reported by national authorities every week.

“The association wants such a pro­duct recall system because it is very important when it comes to product safety.

Read more...
 
« StartPrev12345678910NextEnd »

Page 1 of 18