Thursday, 25 Aug 2016
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JANGAN KENA SCAM PDF Print E-mail

 
Beauty centres are not that beautiful after all PDF Print E-mail

In 2014, according to the National Consumer Complaints Centre (NCCC), the number of complaints under wellness and aesthetics sector were 1,359, with losses amounting to over RM1 million. More worrying is that in 2015, the complaints under this sector has increased to 1,848 with losses close to RM6 million.

On a daily basis, consumers are bombarded with advertisement inviting them to use products and undergo treatment that would make them beautiful. Becoming beautiful can be terribly expensive nowadays, in which consumers are willing to fork out thousands of dollars to achieve it. Unfortunately the results did not turn out the way they expected it to be.

There has been a rise in the number of complaints according to the National Consumer Complaints Centre in recent years over beauty centres and the common types of complaints received are usually sales personnel using aggressive sales tactic, undue pressure to the complainants to sign up for the treatments despite the fact that the complainant didn’t want to and or needed more time to think about it.

Difficulties in obtaining refunds upon terminating the contract is very common and despite stating the fact that the complainant could not proceed with the treatment due to allergic or other more serious problem, the company does not wish to negotiate further.

Often, consumers claim that the beauty consultants are very convincing in trying to sell their products to the extent of allowing them to think that their skin was actually getting better and giving false statement to boost their self-esteem.

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44,540 pengguna rugi RM233.76 juta tahun lalu PDF Print E-mail

AZMAN IBRAHIM  
24 Jun 2016 11:45 AM

KUALA LUMPUR 24 Jun - Pusat Khidmat Aduan Pengguna Nasional (NCCC) menerima sebanyak 44,540 aduan daripada pengguna pada tahun lalu dengan nilai kerugian sebanyak RM233.76 juta.

Pengarahnya, Mohd. Yusof Abdul Rahman berkata, jumlah aduan pada tahun lalu telah meningkat sebanyak 38 peratus berbanding 2009.

Katanya, aduan tertinggi adalah pembelian atas talian yang merekodkan sebanyak 7,692 aduan, peningkatan hampir 2,000 aduan berbanding tahun sebelumnya.

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Praise for RM50,000 fine for misleading ads PDF Print E-mail

Tarrence Tan
March 28, 2016

National Consumer Complaints Centre says misleading ads on electronic media are among the most common complaints it receives.

PETALING JAYA: The National Consumer Complaints Centre (NCCC) has hailed the decision to curb misleading advertisements on electronic media by slapping a RM50,000 fine.

NCCC Legal and Policy Executive Shabana Naseer Ahmad said such measures, along with strict guidelines announced by the Malaysian Communications and Multimedia Commission (MCMC) earlier today, were important, noting that misleading advertisements were a common complaint the centre dealt with.

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Promosi hebat, liputan lembap PDF Print E-mail


Kuala lumpur:
Langganan perkhidmatan jalur lebar yang dipromosikan oleh sebuah syarikat telekomunikasi di Negara ini tidak memuaskan hati Farid.

Ini kerana liputannya tidak memuaskan seperti yang dipromosikan di dalam iklan. Kecewa kerana terpaksa membayar sejumlah wang setiap bulan untuk perkhidmatan kurang memuaskan membuatkan kerani berusia 25 tahun itu menghubungi syarikat berkenaan untuk menghentikan langganan.

“Sudah  beberapa kali saya menghubungi syarikat berkenaan supaya menghentikan langganan itu namun tiada maklum balas. “Kini syarikat itu pula memasukkan nama saya di CTOS Data Systems Sdn Bhd (CTOS) kerana kononnya gagal menjelaskan bayaran langganan,” Katanya.

Sehubungan itu, Farid berkata, dia meminta rakaman percakapan daripada syarikat berkenaan namun juga tidak dilayan. Menurutnya, dia akhirnya membuat aduan kepada Pusat Khidmat Aduan Pengguna Nasional (NCCC).

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BAHANA BELI RUMAH LELONG PDF Print E-mail

 

·    Pemilik lama enggan pindah, tunggakan bil elektrik RM2,500
Impian seorang kakitangan awam mendiami rumah baru tidak terlaksana apabila pemilik lama enggan meninggalkan kediaman berkenaan walaupun bayaran sudah dilunaskan.

Pengalaman pahit  itu dilalui nazir yang membeli rumah berkenaan di Negeri Sembilan melalui lelongan bank pada 29 Julai tahun lalu.

Lelaki berusia 30 tahun itu berkata dia membuat pinjaman bank untuk pembelian yang mengambil masa selama empat bulan.

“Urusan bank selesai pada November tahun lalu malah pihak peguam memaklumkan saya sudah boleh memasuki rumah itu sebuah kemudian.
“Bagaimanapun, saya kecewa apabila mendapati pemilik lama masih menduduki rumah itu,” katanya.

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Product recall system needed PDF Print E-mail

A MORE effective and specific product recall system, similar to the one in Europe, is needed to better protect consumers from faulty and potentially dangerous products.

Malaysian Association of Standards Users technical policy (product safety) executive Nur Asyikin Aminuddin says such a system is important to help consumers identify which products to avoid.

“The system should also be easy for consumers to refer to by having a user-friendly product recall list uploaded online,” she says.

Nur Asyikin adds that the European Commission’s Rapid Alert System enables information about dangerous products found in the market to be exchanged among countries in the region.

The European Commission also updates a list of alerts on products reported by national authorities every week.

“The association wants such a pro­duct recall system because it is very important when it comes to product safety.

“If a product has a problem in terms of its safety or functions, there will be a market recall until such items are safe enough for the consumer,” she says.

She urges consumers to report unsafe incidents through the Apec (Asia-Pacific Economic Cooperation) Product Safety Incident Information Sharing System’s website at psiiss.net.

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Runsing apabila kereta sering mengalami kerosakan PDF Print E-mail

Adakah kereta anda sering mengalami kerosakan? Jika anda seorang pemilik kenderaan, anda pernah menghadapi satu atau dua masalah dengan kenderaan anda selepas beberapa lama menggunakannya. Perkara yang biasa akan dilakukan oleh pengguna adalah menghantar kenderaan ke bengkel untuk membaiki kenderaan tersebut dan terpaksa membelanjakan sejumlah wang sekiranya kereta itu rosak.

Perkara ini menjadi aduan yang lazim diterima oleh Pusat Khidmatan Aduan Pengguna Nasional (NCCC). Antara jenis kategori aduan yang diterima, aduan yang melibatkan kos yang besar adalah berkaitan automobile.

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Pembelian secara online catat kes penipuan paling tinggi pada 2015 PDF Print E-mail

24/03/2016 2:05pm

PETALING JAYA - Penipuan pembelian menerusi talian (online) mencatat kes paling tinggi melibatkan pengguna-pengguna di Malaysia berbanding dengan kes-kes lain bagi tahun 2015.

Presiden Gabungan Persatuan-Persatuan Pengguna Malaysia (FOMCA), Prof Datuk Dr. Marimuthu Nadason berkata, pihaknya telah menerima sebanyak 7,692 aduan mengenai penipuan online tersebut dengan membabitkan kerugian berjumlah lebih RM4.9 juta.

"Antara aduan yang kami terima daripada pengguna yang membeli secara online ini ialah penipuan dalam segi kualiti, produk barangan dan juga urusan penghantaran," katanya dalam sidang akhbar mengenai Pertandingan Kepenggunaan sempena Hari Pengguna Malaysia (HPM) 2016 di pejabat FOMCA di sini, sebentar tadi.

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‘Most grouses from online shoppers’ PDF Print E-mail


by grace chen

SEVEN thousand six hundred and forty-one. That’s how many complaints the online shopping industry garnered at the National Consumer Complaints Centre (NCCC) in 2014.

This makes it the sector with the highest number of complaints in the 2014 NCCC annual consumer complaints report, said its legal and policy executive Daniel Yap.

Undelivered goods, damaged products and dubious quality make up the list of consumer grievances. Many have also fallen prey to scams.

Mandeep Singh, one of the centre’s legal executives, tells of customers who thought they were buying genuine designer brands but were delivered fake goods instead. The buyers only realised they had been cheated when attempts to contact the seller came to naught.

“These sellers don’t have a physical office. They can change their contact numbers the very next day,” said Mandeep.

To avoid these pitfalls, he advised consumers to carry out their own due diligence before clicking on “buy”.

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