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NCCC warns consumers over scam beauty site, LuxStyle PDF Print E-mail
Friday, 02 June 2017 15:14

By MASRIWANIE MUHAMADING - June 1, 2017 @ 2:13pm

PETALING JAYA: The National Consumer Complaints Centre (NCCC) has issued an advisory against online beauty care shop LuxStyle which charges those who visit its website, even without agreeing to buy any of its products.

NCCC senior manager (legal and policy), Shabana Naseer Ahmad, said that they have received about 60 complaints on the online shop from consumers in Peninsular Malaysia since May.

Shabana said that LuxStyle advertises its products through social media platforms, including Facebook and Instagram, before leading consumers to its website via a link.

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Buntu kena paksa beli PDF Print E-mail
Thursday, 01 June 2017 14:20

Mohd Hasbi Sidek
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LEBIH 50 individu kini buntu selepas menerima barang dan invois bayaran produk jenama LuxStyle daripada sebuah syarikat yang berpangkalan di Denmark, walaupun mereka tidak menempah produk terbabit.

Syarikat terbabit, Lux International Sales Aps mengiklankan produk mereka melalui media sosial seperti Facebook dan Instagram.

Pengurus Kanan, Dasar dan Perundingan Pusat Khidmat Aduan Pengguna Nasional (NCCC) Shabana Naseer Ahmad berkata, mangsa mula terperangkap apabila pengguna menyemak produk dan memasukkan maklumat mereka dalam laman web jualan melalui pautan media sosial.

"Barang terbabit dianggap sudah dibeli oleh pengguna walaupun mereka tidak bersetuju atau menempah produk itu.

"Syarikat kemudiannya akan menghantar produk jualan mereka bersama-sama invois bayaran tanpa persetujuan pelanggan," katanya.

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KENYATAAN AKHBAR AMARAN KEPADA PIHAK AWAM TERHADAP LUXSTYLE ANTARABANGSA PDF Print E-mail
Thursday, 01 June 2017 14:17

Dalam masa satu minggu, NCCC telah dibanjiri dengan aduan terhadap LuxStyle ApS Jualan Antarabangsa (perdagangan sebagai LuxStyle) berhubung dengan kaedah jualan mereka.

Syarikat dalam talian tersebut telah menghantar pengguna notis pembayaran bagi produk yang mereka tidak beli. Lux International ApS Sales mengiklankan produk mereka melalui media sosial seperti Facebook / Instagram. Barang-barang tersebut dianggap telah dibeli oleh pengguna jika pengguna hanya menyemak imbas produk tersebut dan memasuki maklumat mereka. kes-kes yang sama telah direkodkan:

 

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PRESS STATEMENT Public warning against LuxStyle International PDF Print E-mail
Thursday, 01 June 2017 14:14

Within one week, NCCC has been flooded with complaints against LuxStyle International Sales ApS (trading as LuxStyle) in relation to their questionable sales methods.
The online retailer has been sending consumers payment notices for products they have never ordered.  Lux International Sales ApS advertised its product through social media such as Facebook / Instagram. The goods are considered ordered if a consumer selects a product and enters their contact information. Similar cases was recorded:


·    The Australian Competition and Consumer Commission, which received 127 complaints in the first two months this year, had issued a Public Warning Notice about the alleged conduct of online retailer.

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Public transport PDF Print E-mail
Friday, 05 May 2017 16:53

KUALA LUMPUR (April 27): E-hailing operators are still awaiting a decision from the government on whether to classify their services as private or commercial, said Grab Malaysia country head Sean Goh.

"The government via the Land Public Transport Commission (SPAD) has yet to decide on the tier of services that ride hailing companies are offering,” said Goh.

“We will be waiting for the government to make the relevant announcement," he told reporters after launching Grab's first ride-hailing passenger loyalty programme in Subang Jaya today.

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Agensi Pelancongan PDF Print E-mail
Friday, 05 May 2017 16:50

Apabila anda ingin pergi bercuti, melantik ejen daripada agensi pelancongan adalah cara yang paling mudah untuk melawat tempat yang anda ingini. Agensi pelancongan dapat mengendalikan pakej pelancongan ke semua destinasi, termasuk membuat tempahan tiket penerbangan domestik dan antarabangsa dengan pelbagai syarikat penerbangan, membuat tempahan tempat penginapan, makan minum dan juga menyediakan pakej umrah serta menziarahi kota suci Mekah dan Madinah (hanya untuk yang beragama islam).

Hal ini kelihatan dapat memberi manfaat dan menjimatkan masa pengguna. Namun begitu, Pusat Khidmat Aduan Pengguna Nasional (NCCC) sering menerima aduan terhadap perkhidmatan agensi pelancongan. Lebih merunsingkan lagi, ramai pengguna membayar wang yang banyak untuk pergi bercuti tetapi tidak mengetahui risiko yang mungkin dialami.

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Be aware of your rights under Pawnbrokers Act 1972 PDF Print E-mail
Wednesday, 05 April 2017 10:03

MalaysiaKini - Published 4 Apr 2017, 5:40 pm     Updated 4 Apr 2017, 5:45 pm

Pawnshops have been in business for decades in Malaysia and are a popular source of micro-credit in society. While there are institutions like banks and other financial institution, some consumers opt to go to pawnshops. There are several reasons, some may not be qualified to take loans, often a lot of paperwork is involved and banks don’t give loans for the small amounts, unlike pawnshops.

The National Consumer Complaints Centre (NCCC) has received complaints from the public that the pawnshops have not been running business in accordance to the rules being set out under the Pawnbrokers Act 1972. The underlying purpose of the Pawnbrokers Act 1972 is to guarantee a healthy pawnshops industry, as well as safeguarding the interest of the consumers.

The major complaint on pawn brokers received by NCCC is the jewelleries have been sold and auctioned off without informing the complainant beforehand. Another complaint is that despite the fact that the consumer had requested for an extension of time, the item has been auctioned off nevertheless.

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Hari Hak-Hak Pengguna Sedunia Melindungi Hak Pengguna dalam E-Dagang PDF Print E-mail
Wednesday, 15 March 2017 12:41

15 Mac ialah Hari Hak-Hak Pengguna Sedunia (WCRD). Ia merupakan acara tahunan sebagai perayaan dan perpaduan dalam pergerakan pengguna antarabangsa. WCRD menyatukan pergerakan pengguna sejagat melalui kempen yang sama.

Tema bagi sambutan WCRD bagi tahun 2017 ialah `Membina Dunia Digital yang Pengguna Boleh Percaya’ (Building a Digital World Consumers can Trust). Di Malaysia pula, FOMCA telah memilih tema `Melindungi Hak Pengguna dalam E-Dagang’.

Terdapat lebih daripada satu bilion transaksi atas talian di seluruh dunia pada tahun 2015, dengan kadar pertumbuhan perolehan purata sebanyak 20% pada tahun 2014. Dijangka kadar pertumbuhan yang sama pada tahun 2016.

Di Malaysia, transaksi e-dagang dijangka mencecah RM13.3 bilion menjelang 2018. Prospek industri ini adalah positif dengan wujudnya inisiatif dan sistem sokongan yang sedia ada dan sedang dijalankan.

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PRESS RELEASE WORLD CONSUMER RIGHTS DAY – 15 March 2017 Protecting Consumer’s Right in E-Commerce PDF Print E-mail
Wednesday, 15 March 2017 12:35

15 March is World Consumer Rights Day. It is annual occasion for celebration and solidarity within the international consumer movement. WCRD sees the global consumer movement unite for a day of action around a common campaign theme.

The Global theme in conjunction with WCRD 2017 is “Building a Digital World Consumers can Trust”. In Malaysia, FOMCA has chosen the theme “Protecting Consumers Rights in E-Commerce”.

Globally, in 2015, more than a billion people were e-shoppers with an average 20% e-commerce turnover growth from 2014 to 2015 and subsequently 2016.
In Malaysia, the local e-commerce is expected to hit RM 13.3 billion by 2018. The industry’s outlook is positive with initiatives and support system that currently exist and underway.

While e-commerce brings about many benefits, consumers are exposed to risks due to the nature of online shopping. E-commerce/ online shopping constitutes the largest number of complaints received by the National Consumer Complaints Centre (NCCC) in 2014 & 2015 with losses doubled over these years.

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NCCC, NCAC jaga hak pembeli dalam talian PDF Print E-mail
Wednesday, 08 March 2017 15:08

Petaling jaya: Pusat Khidmat Aduan Pengguna Nasional (NCCC) menandatangani memorandum persefahaman (MoU) bersama Pusat hal Ehwal Pengganu Nasional (NCAC) Jepun bagi menambah baik perlindungan dan memperkasakan  kuasa pengguna kedua-dua negara.

NCAC Jepun agensi pentadbiran yang mengendalikan aduan pengguna berkaitan perdagangan merentasi sempadan antara pengguna Jepun dengan perniagaan luar negara.

Presiden NCAC Jepun Tsuneo Matsumoto berkata, agensi berkenaan   yang mengurus aduan pengguna di Jepun sejak 1970 memilih kerjasama dengan Malaysia sebagai negara yang ke-12 dalam usaha memperkuat kuasa pengguna.

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