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Licensed moneylenders finding it tough to survive PDF Print E-mail
Tuesday, 21 February 2017 14:25

by nicholas cheng
Tuesday, 3 January 2017
The star online

KUALA LUMPUR: There are about 3,250 licensed moneylenders in the country that are regulated by the Government to keep borrowing rates low.

“It is a struggling industry,” said Malaysian Punjabi Licensed Money Lenders Association president Beant Singh, adding that loan sharks had increasingly become the preferred choice for Malaysians to get quick cash – despite knowing they could probably get into deeper trouble.

Most borrowers go to loan sharks after being rejected by banks and licensed moneylenders due to bad credit ratings, he said.

“Mostly, they are involved in gambling and want easy access to loans without thinking about the rates,” he said.

Some licensed moneylenders, he said, were approached by loan defaulters to pay back their debts to loan sharks.

“Obviously, those people will be turned away.

Product recall system needed PDF Print E-mail
Tuesday, 21 February 2017 14:14

Sunday, 29 May 2016
The star online

A MORE effective and specific product recall system, similar to the one in Europe, is needed to better protect consumers from faulty and potentially dangerous products.

Malaysian Association of Standards Users technical policy (product safety) executive Nur Asyikin Aminuddin says such a system is important to help consumers identify which products to avoid.

“The system should also be easy for consumers to refer to by having a user-friendly product recall list uploaded online,” she says.

Nur Asyikin adds that the European Commission’s Rapid Alert System enables information about dangerous products found in the market to be exchanged among countries in the region.

The European Commission also updates a list of alerts on products reported by national authorities every week.

“The association wants such a pro­duct recall system because it is very important when it comes to product safety.

Escalator Accidents PDF Print E-mail
Tuesday, 21 February 2017 14:08

Published 21 Dec 2016, 5:18 pm     Updated 21 Dec 2016, 5:20 pm

According to the Department of Occupational Health and Safety (DOSH), “97 percent of escalator accidents reported from 2011-2015 involved young children”. Sadly, the largest number of victims involved in escalator accidents were children; these accidents caused permanent disabilities and life-threatening situations.
It’s time to act to stop escalator accidents from happening as it is already becoming rampant in Malaysia. How safe are our escalators in Malaysia? How often are safety inspections conducted in every mall and train stations?

Escalators in Malaysia were designed according to the EN 115-1 standard, which regulates the safety features of an escalator. The Factories and Machinery Act 1967 states that an escalator must receive a certificate of fitness to operate, which is renewable every 15 months.

The certificate should be placed where it is visible for the public eye and the regulators need to conduct inspection regularly to ensure that the certificates are renewed and most importantly that the maintenance schedule has been implemented from time to time to ensure that the escalators are safe and free from any defects.

Is it safe to shop online? PDF Print E-mail
Thursday, 01 September 2016 08:54

With the fast-growing technology that is taking place currently, the Internet has become a tool for consumers to gather information, make purchases at any time, compare prices and above all, save all the hustle and bustle of the city from going through the bad jam just to get to a shopping mall.

It is undeniable to say that the number of online shoppers is steadily increasing and will continue to increase with the increasing number of computers and the availability of Wifi, hotspots and broadband. Thus emerges the group called e-consumers.

The good thing here about online shopping is that besides comparing prices and avoiding the jams, it allows consumers to have more choices offered by online retailers. Not just within Malaysia, but also the opportunity of purchasing goods outside of the country with great discounts. Besides that, who would not be happy to get the items ordered to be delivered right at our doorstep?

Though so far it appears to be that there are many good reasons allowing consumers to shop online, however the other side of the coin says otherwise. There are, however, risks associated with online shopping and you need to take care with what you are buying, from whom, and how you pay for your purchases which are still unknown to many out there.

The National Consumer Complaints Centre (NCCC) has received just too many complaints back to back from 2014 to 2015 on the e-commerce sector and this has topped the complaints compared to the other 23 sectors.

Wednesday, 24 August 2016 10:25

Beauty centres are not that beautiful after all PDF Print E-mail
Tuesday, 16 August 2016 16:17

In 2014, according to the National Consumer Complaints Centre (NCCC), the number of complaints under wellness and aesthetics sector were 1,359, with losses amounting to over RM1 million. More worrying is that in 2015, the complaints under this sector has increased to 1,848 with losses close to RM6 million.

On a daily basis, consumers are bombarded with advertisement inviting them to use products and undergo treatment that would make them beautiful. Becoming beautiful can be terribly expensive nowadays, in which consumers are willing to fork out thousands of dollars to achieve it. Unfortunately the results did not turn out the way they expected it to be.

There has been a rise in the number of complaints according to the National Consumer Complaints Centre in recent years over beauty centres and the common types of complaints received are usually sales personnel using aggressive sales tactic, undue pressure to the complainants to sign up for the treatments despite the fact that the complainant didn’t want to and or needed more time to think about it.

Difficulties in obtaining refunds upon terminating the contract is very common and despite stating the fact that the complainant could not proceed with the treatment due to allergic or other more serious problem, the company does not wish to negotiate further.

Often, consumers claim that the beauty consultants are very convincing in trying to sell their products to the extent of allowing them to think that their skin was actually getting better and giving false statement to boost their self-esteem.

44,540 pengguna rugi RM233.76 juta tahun lalu PDF Print E-mail
Friday, 24 June 2016 16:38

24 Jun 2016 11:45 AM

KUALA LUMPUR 24 Jun - Pusat Khidmat Aduan Pengguna Nasional (NCCC) menerima sebanyak 44,540 aduan daripada pengguna pada tahun lalu dengan nilai kerugian sebanyak RM233.76 juta.

Pengarahnya, Mohd. Yusof Abdul Rahman berkata, jumlah aduan pada tahun lalu telah meningkat sebanyak 38 peratus berbanding 2009.

Katanya, aduan tertinggi adalah pembelian atas talian yang merekodkan sebanyak 7,692 aduan, peningkatan hampir 2,000 aduan berbanding tahun sebelumnya.

Praise for RM50,000 fine for misleading ads PDF Print E-mail
Friday, 24 June 2016 16:33

Tarrence Tan
March 28, 2016

National Consumer Complaints Centre says misleading ads on electronic media are among the most common complaints it receives.

PETALING JAYA: The National Consumer Complaints Centre (NCCC) has hailed the decision to curb misleading advertisements on electronic media by slapping a RM50,000 fine.

NCCC Legal and Policy Executive Shabana Naseer Ahmad said such measures, along with strict guidelines announced by the Malaysian Communications and Multimedia Commission (MCMC) earlier today, were important, noting that misleading advertisements were a common complaint the centre dealt with.

Promosi hebat, liputan lembap PDF Print E-mail
Thursday, 02 June 2016 11:15

Kuala lumpur:
Langganan perkhidmatan jalur lebar yang dipromosikan oleh sebuah syarikat telekomunikasi di Negara ini tidak memuaskan hati Farid.

Ini kerana liputannya tidak memuaskan seperti yang dipromosikan di dalam iklan. Kecewa kerana terpaksa membayar sejumlah wang setiap bulan untuk perkhidmatan kurang memuaskan membuatkan kerani berusia 25 tahun itu menghubungi syarikat berkenaan untuk menghentikan langganan.

“Sudah  beberapa kali saya menghubungi syarikat berkenaan supaya menghentikan langganan itu namun tiada maklum balas. “Kini syarikat itu pula memasukkan nama saya di CTOS Data Systems Sdn Bhd (CTOS) kerana kononnya gagal menjelaskan bayaran langganan,” Katanya.

Sehubungan itu, Farid berkata, dia meminta rakaman percakapan daripada syarikat berkenaan namun juga tidak dilayan. Menurutnya, dia akhirnya membuat aduan kepada Pusat Khidmat Aduan Pengguna Nasional (NCCC).

Thursday, 02 June 2016 11:03


·    Pemilik lama enggan pindah, tunggakan bil elektrik RM2,500
Impian seorang kakitangan awam mendiami rumah baru tidak terlaksana apabila pemilik lama enggan meninggalkan kediaman berkenaan walaupun bayaran sudah dilunaskan.

Pengalaman pahit  itu dilalui nazir yang membeli rumah berkenaan di Negeri Sembilan melalui lelongan bank pada 29 Julai tahun lalu.

Lelaki berusia 30 tahun itu berkata dia membuat pinjaman bank untuk pembelian yang mengambil masa selama empat bulan.

“Urusan bank selesai pada November tahun lalu malah pihak peguam memaklumkan saya sudah boleh memasuki rumah itu sebuah kemudian.
“Bagaimanapun, saya kecewa apabila mendapati pemilik lama masih menduduki rumah itu,” katanya.

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