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PRESS RELEASE WORLD CONSUMER RIGHTS DAY – 15 March 2017 Protecting Consumer’s Right in E-Commerce PDF Print E-mail
Wednesday, 15 March 2017 12:35

15 March is World Consumer Rights Day. It is annual occasion for celebration and solidarity within the international consumer movement. WCRD sees the global consumer movement unite for a day of action around a common campaign theme.

The Global theme in conjunction with WCRD 2017 is “Building a Digital World Consumers can Trust”. In Malaysia, FOMCA has chosen the theme “Protecting Consumers Rights in E-Commerce”.

Globally, in 2015, more than a billion people were e-shoppers with an average 20% e-commerce turnover growth from 2014 to 2015 and subsequently 2016.
In Malaysia, the local e-commerce is expected to hit RM 13.3 billion by 2018. The industry’s outlook is positive with initiatives and support system that currently exist and underway.

While e-commerce brings about many benefits, consumers are exposed to risks due to the nature of online shopping. E-commerce/ online shopping constitutes the largest number of complaints received by the National Consumer Complaints Centre (NCCC) in 2014 & 2015 with losses doubled over these years.

NCCC, NCAC jaga hak pembeli dalam talian PDF Print E-mail
Wednesday, 08 March 2017 15:08

Petaling jaya: Pusat Khidmat Aduan Pengguna Nasional (NCCC) menandatangani memorandum persefahaman (MoU) bersama Pusat hal Ehwal Pengganu Nasional (NCAC) Jepun bagi menambah baik perlindungan dan memperkasakan  kuasa pengguna kedua-dua negara.

NCAC Jepun agensi pentadbiran yang mengendalikan aduan pengguna berkaitan perdagangan merentasi sempadan antara pengguna Jepun dengan perniagaan luar negara.

Presiden NCAC Jepun Tsuneo Matsumoto berkata, agensi berkenaan   yang mengurus aduan pengguna di Jepun sejak 1970 memilih kerjasama dengan Malaysia sebagai negara yang ke-12 dalam usaha memperkuat kuasa pengguna.

Wednesday, 08 March 2017 09:31


Cross border complaints are becoming increasingly prevalent with the emergence of e-commerce. In e-commerce, where there is movement of product and service across countries an there is often an absence of physical premise; poses great challenges for consumer protection. This form of exchange where substandard and unsafe product can easily cross border and where seeking redress is a real challenge needs urgent attention. Thus, a joint collaborative effort between two consumer bodies from Malaysia and Japan is being formalized through a memorandum of understanding (MoU) to address these consumer issues.

The MoU is between National Consumer Complaints Centre (NCCC, Malaysia) and National Consumer Affairs Center of Japan (NCAC, Japan). NCCC was established in 2004 as a local, one stop complaint centre to help consumers solve their problems and complaints. NCCC was founded on joint initiatives with Education and Research Association Malaysia user (ERA Consumer Malaysia), Selangor and Federal Territory Consumers Association and provincial Ministry of Domestic Trade and Consumer Affairs. NCCC is also a platform to deliver user feedback and user rights advocacy for changes for the better. NCCC also stress the role of the social responsibility of industry for the industry and educate consumers about their responsibilities besides than their rights. NCCC deals with about 40,000 complaints per year.

Kenyataan media PDF Print E-mail
Wednesday, 08 March 2017 09:24


Aduan merentasi sempadan semakin berleluasa dengan kemunculan e-dagang. Dalam sektor e-dagang, terdapat pergerakan produk dan perkhidmatan di seluruh negara yang tidak mempunyai premis fizikal, maka ia merupakan cabaran besar kepada perlindungan pengguna. Perniagaan secara e-dagang ini juga berisiko kepada pengguna, seperti produk yang tidak berkualiti tidak selamat, yang dengan mudahnya merentasi sempadan. Oleh itu, usaha untuk mendapatkan keadilan kepada pengguna merupakan satu cabaran dan memerlukan perhatian segera.

Oleh itu, satu projek usahasama antara dua persatuan pengguna, yang mewakili Malaysia dan Jepun, akan menandatangani sebuah memorandum persefahaman (MoU) untuk menangani isu-isu tersebut.

MoU ini adalah antara Pusat Khidmat Aduan Pengguna National (NCCC, Malaysia) dan National Consumer Affairs Center of Japan Pusat (NCAC, Jepun).

NCCC ditubuhkan pada tahun 2004 sebagai  pusat aduan sehenti bagi membantu pengguna menyelesaikan pertikaian dan aduan mereka. NCCC ditubuhkan atas inisiatif bersama Persatuan Pendidikan dan Penyelidikan Pengguna Malaysia (ERA Consumer Malaysia), Persatuan Pengguna Selangor dan Wilayah Persekutuan dan Kementerian Perdagangan Dalam Negeri dan Hal Ehwal Pengguna (kini dikenali sebagai Kementerian Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan).

Licensed moneylenders finding it tough to survive PDF Print E-mail
Tuesday, 21 February 2017 14:25

by nicholas cheng
Tuesday, 3 January 2017
The star online

KUALA LUMPUR: There are about 3,250 licensed moneylenders in the country that are regulated by the Government to keep borrowing rates low.

“It is a struggling industry,” said Malaysian Punjabi Licensed Money Lenders Association president Beant Singh, adding that loan sharks had increasingly become the preferred choice for Malaysians to get quick cash – despite knowing they could probably get into deeper trouble.

Most borrowers go to loan sharks after being rejected by banks and licensed moneylenders due to bad credit ratings, he said.

“Mostly, they are involved in gambling and want easy access to loans without thinking about the rates,” he said.

Some licensed moneylenders, he said, were approached by loan defaulters to pay back their debts to loan sharks.

“Obviously, those people will be turned away.

Product recall system needed PDF Print E-mail
Tuesday, 21 February 2017 14:14

Sunday, 29 May 2016
The star online

A MORE effective and specific product recall system, similar to the one in Europe, is needed to better protect consumers from faulty and potentially dangerous products.

Malaysian Association of Standards Users technical policy (product safety) executive Nur Asyikin Aminuddin says such a system is important to help consumers identify which products to avoid.

“The system should also be easy for consumers to refer to by having a user-friendly product recall list uploaded online,” she says.

Nur Asyikin adds that the European Commission’s Rapid Alert System enables information about dangerous products found in the market to be exchanged among countries in the region.

The European Commission also updates a list of alerts on products reported by national authorities every week.

“The association wants such a pro­duct recall system because it is very important when it comes to product safety.

Escalator Accidents PDF Print E-mail
Tuesday, 21 February 2017 14:08

Published 21 Dec 2016, 5:18 pm     Updated 21 Dec 2016, 5:20 pm

According to the Department of Occupational Health and Safety (DOSH), “97 percent of escalator accidents reported from 2011-2015 involved young children”. Sadly, the largest number of victims involved in escalator accidents were children; these accidents caused permanent disabilities and life-threatening situations.
It’s time to act to stop escalator accidents from happening as it is already becoming rampant in Malaysia. How safe are our escalators in Malaysia? How often are safety inspections conducted in every mall and train stations?

Escalators in Malaysia were designed according to the EN 115-1 standard, which regulates the safety features of an escalator. The Factories and Machinery Act 1967 states that an escalator must receive a certificate of fitness to operate, which is renewable every 15 months.

The certificate should be placed where it is visible for the public eye and the regulators need to conduct inspection regularly to ensure that the certificates are renewed and most importantly that the maintenance schedule has been implemented from time to time to ensure that the escalators are safe and free from any defects.

Is it safe to shop online? PDF Print E-mail
Thursday, 01 September 2016 08:54

With the fast-growing technology that is taking place currently, the Internet has become a tool for consumers to gather information, make purchases at any time, compare prices and above all, save all the hustle and bustle of the city from going through the bad jam just to get to a shopping mall.

It is undeniable to say that the number of online shoppers is steadily increasing and will continue to increase with the increasing number of computers and the availability of Wifi, hotspots and broadband. Thus emerges the group called e-consumers.

The good thing here about online shopping is that besides comparing prices and avoiding the jams, it allows consumers to have more choices offered by online retailers. Not just within Malaysia, but also the opportunity of purchasing goods outside of the country with great discounts. Besides that, who would not be happy to get the items ordered to be delivered right at our doorstep?

Though so far it appears to be that there are many good reasons allowing consumers to shop online, however the other side of the coin says otherwise. There are, however, risks associated with online shopping and you need to take care with what you are buying, from whom, and how you pay for your purchases which are still unknown to many out there.

The National Consumer Complaints Centre (NCCC) has received just too many complaints back to back from 2014 to 2015 on the e-commerce sector and this has topped the complaints compared to the other 23 sectors.

Wednesday, 24 August 2016 10:25

Beauty centres are not that beautiful after all PDF Print E-mail
Tuesday, 16 August 2016 16:17

In 2014, according to the National Consumer Complaints Centre (NCCC), the number of complaints under wellness and aesthetics sector were 1,359, with losses amounting to over RM1 million. More worrying is that in 2015, the complaints under this sector has increased to 1,848 with losses close to RM6 million.

On a daily basis, consumers are bombarded with advertisement inviting them to use products and undergo treatment that would make them beautiful. Becoming beautiful can be terribly expensive nowadays, in which consumers are willing to fork out thousands of dollars to achieve it. Unfortunately the results did not turn out the way they expected it to be.

There has been a rise in the number of complaints according to the National Consumer Complaints Centre in recent years over beauty centres and the common types of complaints received are usually sales personnel using aggressive sales tactic, undue pressure to the complainants to sign up for the treatments despite the fact that the complainant didn’t want to and or needed more time to think about it.

Difficulties in obtaining refunds upon terminating the contract is very common and despite stating the fact that the complainant could not proceed with the treatment due to allergic or other more serious problem, the company does not wish to negotiate further.

Often, consumers claim that the beauty consultants are very convincing in trying to sell their products to the extent of allowing them to think that their skin was actually getting better and giving false statement to boost their self-esteem.

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