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Tuesday, 07 April 2015 14:49

Prof. Datuk Dr. Marimuthu Nadason, President of FOMCA and Standards Users Association as well as the Chairman of the Board of Directors of the National Consumer Complaints Center meeting Mr. Steven Thiru and key Council Members of the Bar Council Malaysia to discuss possible collaboration between the Consumer Movement and the Bar Council on consumer law reform and strengthening consumer protection in Malaysia.

Fitness centres must be transparent PDF Print E-mail
Tuesday, 24 March 2015 10:12

While it is cool to have membership at the fitness centre, many do not realise the implication that may derive from the membership. When there is a lack of understanding as to the obligations of the members toward the centre, it would then give rise to a dispute between the parties. Before customers obtain the membership, they will be furnished with a contract upon the application. The contract shall expressly states all the terms and conditions that should be abided by the parties.

The most common misunderstanding that fitness centre’s members have is that they do not have to pay if the facilities at the centre were not utilised. In other words, they have a thought that they are not obliged to make any payment if they never go to the centre. When the reminder comes knocking at the door, the members would then start to panic on what they should do next do avoid any legal action from being taken against them. The National Consumer Complaints Centre (NCCC) received 482 complaints against fitness centres alone and the above is one of the common complaints received

Consumers at large should know that contract should not be taken lightly irrespective of its function and purpose. The contract must be perused thoroughly in order to obtain a good understanding as to the underlying responsibilities and obligations brought by the contract itself. As long as members place their signature on the membership contract, they will be deemed to have agreed and understood all the terms and conditions in the contract. According to Contract Act 1950, the parties to the contract will be bound by all the terms and conditions contained therein.

Foolproof regulations lacking for Malaysia’s online shopping market PDF Print E-mail
Tuesday, 17 March 2015 14:30

by Sonia Ramachandran

PETALING JAYA: Jack (not his real name) bought a pair of luxury shoes from MySale in 2014 for over RM800. Three months later, there was still no sign of the shoes.

When he tried calling them, no one answered the phone. When he went to the address listed on the website, there was no one there.

Jenny (not her real name) purchased “Hello Kitty” goods online for over RM3,000. She was then informed that it was wrongly advertised and the online site offered to refund her.

Obviously Jenny was not happy as she felt that this amounted to a “misleading advertisement” and insisted she wanted the goods instead.

These were some of the complaints relating to electronic commerce (e-commerce) that was lodged with the National Consumer Complaints Centre (NCCC) last year.

In fact, e-commerce topped the list of complaints lodged with the NCCC in 2014, with over 8,000 complaints lodged.

NCCC legal and dispute resolution manager Santhosh Kannan told Theantdaily that this sector made up the second highest group of complaints in 2013 with almost 6,000 complaints but had jumped to the top of the complaints list in 2014.

Berhati-hati guna kad kredit PDF Print E-mail
Tuesday, 17 March 2015 13:57

Ramai rakyat Malaysia memiliki kad kredit. Kad kredit diibaratkan sebagai sejenis pinjaman yang diberikan oleh bank, yang membolehkan seseorang membeli sesuatu barang atau perkhidmatan tanpa menggunakan wang tunai dan membayar semula sebelum tarikh yang ditetapkan oleh bank.

Secara amnya, tempoh selama 20 hingga 50 hari tanpa faedah diberikan sebelum tempoh membuat bayaran balik.  Oleh itu, secara jelas bahawa penggunaan kad kredit ini adalah perkhidmatan yang disediakan bank, dengan syarat dan terma yang telah ditetapkan.

Namun, masih ramai yang menganggap kad kredit ini sebagai perkhidmatan yang disediakan bank untuk menampung perbelanjaan di luar kemampuan mereka.  Tanggapan ini tidak benar kerana apabila seseorang menggunakan kad kredit untuk membeli barang atau membayar perkhidmatan, ia bermaksud mereka telah berhutang dengan syarikat kewangan berkenaan dan perlu mematuhi syarat dan terma yang ditetapkan.

We say white coffee, you say latte PDF Print E-mail
Tuesday, 17 March 2015 12:37

by hariati azizan

Fingers are again pointing at youths’ lifestyle for their high rate of debt and bankruptcy. But young people are saying it is a generation gap.

“WHEN I was young, I had to walk to school.”

How many times did our ­parents grate us with tales of their old “hard times” and how lucky we were to have buses and cars?

Well, guess what? We might just be turning into our parents, singing a similar tune:

“When I was young, I had to take the bus and didn’t have a car until I was married.” Or “Last time, when I wanted to chat with my friend, I had to use the public phone.”

And of course, everyone’s favourite now: “Last time, when I wanted coffee, I tapau from home in a Tupperware,” or “I paid only 90sen at the kopitiam.”

But before you panic and rush out for that Botox jab, check out the news. Statistics show that perhaps you are not being old, you are just being right.

Should Malaysia also have a ‘Lemon Law’ to protect car buyers? PDF Print E-mail
Tuesday, 17 March 2015 12:06

Oktober 14, 2014

Malaysia’s National Consumers Complaints Centre (NCCC) has made a statement that Malaysia should impose a law to protect car buyers from defective new cars via the “lemon law“. This law will allow car buyers to make claims on their defective cars within a short period of time.

To the uninitiated, the ‘lemon law’ is a law introduced in the United States to allow consumers to be compensated, for defective products sold by the manufacturer. The compensation ranges from full replacements, refunds or discounts of products. This law applies from consumer products to cars; with the term “lemon” usually associated with defective and problematic cars. As for now, nations such as Singapore, South Korea, China, Japan and the Philippines have such laws to protect consumers.


Friday, 27 June 2014 14:25

KUALA LUMPUR 24 Jun - Pusat Khidmat Aduan Pengguna Nasional (NCCC) menerima 4,915 aduan daripada pengguna terhadap pengeluar kereta tempatan membabitkan jumlah kerugian RM22.2 juta sepanjang tahun lalu.

Jumlah itu meningkat sebanyak 12 peratus berbanding tahun sebelumnya dengan nilai kerugian RM9.5 juta.

Pengerusi NCCC, Datuk N. Marimuthu berkata, kebanyakan aduan berkaitan kereta baharu yang mengalami kerosakan dan tidak ada langkah sewajarnya diambil pihak pengeluar kenderaan bagi mengatasinya menyebabkan ia berlarutan dalam tempoh lama.

"Kami juga menerima aduan berhubung khidmat selepas jualan yang tidak mencapai tahap memuaskan, tidak menepati jaminan malah pengguna kesal kerana syarikat-syarikat itu hanya mementingkan keuntungan semata-mata," katanya dalam sidang akhbar pada seminar dan pelancaran Laporan Tahunan Aduan NCCC 2013 di sini hari ini.

Laporan itu antara lain mengandungi analisis, tindakan undang-undang, kaedah penyelesaian dan pertikaian yang dilaksanakan oleh NCCC.
Marimuthu yang juga Presiden Gabungan Persatuan-Persatuan Pengguna Malaysia (FOMCA) berkata, NCCC mengendalikan 20 jenis aduan pengguna dari pelbagai industri termasuk pembelian barang dan perkhidmatan.

Friday, 27 June 2014 14:20


The National Consumer Complaints Centre (NCCC) had received 40,560 complaints for 2013, a slight improvement  from the 41,963 received the year before.

NCCC chairman N. Marimuthu said the numbers were derived from more than 20 different industries resulting from their purchase of goods/services.

“This year, the most complaints came from the General Consumer Products as opposed to the Telecommunications Sector that topped the list last year.

“In terms of monetary value, complaints related to the automobile sector topped the charts once again, raking in RM22,182,476.30 which is a dramatic increase from last year’s total of RM9,544,831.80,” he said at the 8th Complainfest 2014 held at Cititel Hotel.

He said there was a massive increase in the number of complaints pertaining to general consumer products.
“It topped the number of complaints received by NCCC for 2013.

Friday, 27 June 2014 14:15

KUALA LUMPUR: Malfunctions, refunds and deposits involving both new and used cars made up more than one-tenth of the 40,560 complaints made to the National Consumer Complaints Centre (NCCC) last year.

NCCC legal and dispute resolution manager Santhosh Kannan said it received 4,915 complaints against the auto industry and the value of the complaints was a staggering RM22.2 million, an increase of RM12.7 million compared with 2012.

“A huge number of complaints involved breakdowns and malfunctions of newly-purchased cars and poor after-sales service.

“Complainants lamented that companies were merely interested in making profits and made empty promises until the point of sale,” he said after the launch of the 2013 NCCC Complaints Report yesterday.

Among the common grouses for new cars were stalling vehicles, exploding tires and malfunctioning anti-lock braking systems, gearboxes and automatic power windows.

According to the report, value of consumer complaints increased sharply from RM41 million in 2012 to RM62 million last year, although the number of complaints dipped to 40,560 in 2013 from 41,963 the year before.

Friday, 27 June 2014 14:10

KUALA LUMPUR: Companies are now addressing consumer complaints more effectively and faster when channeled directly to them so much so the National Consumer Complaints Centre (NCCC) is seeing a drop in the number of complaints filed.

In revealing this, NCCC chairman Datuk Dr Marimuthu Nadason said, they received 40,650 complaints last year as compared with 41,963 the previous year.

"This could be reflective of companies addressing complaints channeled directly to them, without having the need to approach NCCC for its assistance," he told reporters at the launch of the 2014 Complainfest and NCCC Annual Report 2013 at Cititel Midvalley.

Elaborating on some of the complaints received, he said, topping the list was 7,652 complaints against the general consumer product sector, 6,404 on the Telco sector and 5,763 on retail services and e-commerce industry.

The others include 4,915 complaints against the automobile industry and 2,313 on the travel and leisure industry.

In terms of monetary value, Marimuthu said, complaints related to the automobile sector topped the chart with RM22.182 million which is a dramatic increase as compared with RM9.544 million the previous year.

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