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Product recall system needed PDF Print E-mail
Monday, 30 May 2016 08:56

A MORE effective and specific product recall system, similar to the one in Europe, is needed to better protect consumers from faulty and potentially dangerous products.

Malaysian Association of Standards Users technical policy (product safety) executive Nur Asyikin Aminuddin says such a system is important to help consumers identify which products to avoid.

“The system should also be easy for consumers to refer to by having a user-friendly product recall list uploaded online,” she says.

Nur Asyikin adds that the European Commission’s Rapid Alert System enables information about dangerous products found in the market to be exchanged among countries in the region.

The European Commission also updates a list of alerts on products reported by national authorities every week.

“The association wants such a pro­duct recall system because it is very important when it comes to product safety.

“If a product has a problem in terms of its safety or functions, there will be a market recall until such items are safe enough for the consumer,” she says.

She urges consumers to report unsafe incidents through the Apec (Asia-Pacific Economic Cooperation) Product Safety Incident Information Sharing System’s website at

Runsing apabila kereta sering mengalami kerosakan PDF Print E-mail
Monday, 11 April 2016 11:41

Adakah kereta anda sering mengalami kerosakan? Jika anda seorang pemilik kenderaan, anda pernah menghadapi satu atau dua masalah dengan kenderaan anda selepas beberapa lama menggunakannya. Perkara yang biasa akan dilakukan oleh pengguna adalah menghantar kenderaan ke bengkel untuk membaiki kenderaan tersebut dan terpaksa membelanjakan sejumlah wang sekiranya kereta itu rosak.

Perkara ini menjadi aduan yang lazim diterima oleh Pusat Khidmatan Aduan Pengguna Nasional (NCCC). Antara jenis kategori aduan yang diterima, aduan yang melibatkan kos yang besar adalah berkaitan automobile.

Pembelian secara online catat kes penipuan paling tinggi pada 2015 PDF Print E-mail
Friday, 25 March 2016 11:00

24/03/2016 2:05pm

PETALING JAYA - Penipuan pembelian menerusi talian (online) mencatat kes paling tinggi melibatkan pengguna-pengguna di Malaysia berbanding dengan kes-kes lain bagi tahun 2015.

Presiden Gabungan Persatuan-Persatuan Pengguna Malaysia (FOMCA), Prof Datuk Dr. Marimuthu Nadason berkata, pihaknya telah menerima sebanyak 7,692 aduan mengenai penipuan online tersebut dengan membabitkan kerugian berjumlah lebih RM4.9 juta.

"Antara aduan yang kami terima daripada pengguna yang membeli secara online ini ialah penipuan dalam segi kualiti, produk barangan dan juga urusan penghantaran," katanya dalam sidang akhbar mengenai Pertandingan Kepenggunaan sempena Hari Pengguna Malaysia (HPM) 2016 di pejabat FOMCA di sini, sebentar tadi.

‘Most grouses from online shoppers’ PDF Print E-mail
Thursday, 25 February 2016 11:38

by grace chen

SEVEN thousand six hundred and forty-one. That’s how many complaints the online shopping industry garnered at the National Consumer Complaints Centre (NCCC) in 2014.

This makes it the sector with the highest number of complaints in the 2014 NCCC annual consumer complaints report, said its legal and policy executive Daniel Yap.

Undelivered goods, damaged products and dubious quality make up the list of consumer grievances. Many have also fallen prey to scams.

Mandeep Singh, one of the centre’s legal executives, tells of customers who thought they were buying genuine designer brands but were delivered fake goods instead. The buyers only realised they had been cheated when attempts to contact the seller came to naught.

“These sellers don’t have a physical office. They can change their contact numbers the very next day,” said Mandeep.

To avoid these pitfalls, he advised consumers to carry out their own due diligence before clicking on “buy”.

Isu Ubah Suai Rumah oleh Kontraktor Bermasalah PDF Print E-mail
Tuesday, 16 February 2016 08:51

Berdasarkan laporan tahunan Pusat Khidmat Aduan Pengguna Nasional (NCCC), aduan tentang sektor perumahan mencatatkan kedudukan kedua paling tertinggi, iaitu 19.4%. Jumlah ini berdasarkan kepada aduan yang diterima daripada pengguna yang membuat laporan di NCCC.

Bagi mendapatkan khidmat kontraktor, pengguna terpaksa mengeluarkan banyak wang dari puluhan ribu hingga mencecah beratus ribu ringgit. Tambahan pula, kos bahan binaan yang digunakan dalam industri semakin meningkat. Kebanyakan pengadu membuat aduan terhadap kontraktor ubah suai rumah kerana tidak melakukan tugas mereka seperti yang dijanjikan. Antaranya, menggunakan bahan binaan yang berkualiti rendah sehingga mengakibatkan bumbung runtuh, dinding retak, kebocoran paip menyebabkan pengguna kecewa kerana telah membayar wang yang banyak kepada kontraktor atas tugas tersebut.

NCCC proposes amendments for consumers-related legislation PDF Print E-mail
Friday, 05 February 2016 08:59

PETALING JAYA: The National Consumer Complaint Centre (NCCC) will submit a memorandum recommending amendments to several consumers-related legislation to relevant government ministries.

NCCC legal and policy executive Shabana Naseer Ahmad said the proposed amendments to the law is to handle the complex nature of e-commerce.

She added it is also to help further strengthen and safeguard the interest of e-consumers in Malaysia.

"The centre has been receiving numerous complaints from consumers, with the number rising annually, especially those related to online shopping," said Shabana during a press conference today.

Citing an example, she said, in 2014 they received 7,641 complaints involving a few million ringgit loss and are expecting the number to be higher for last year.

Online shopping is risky business, says NCCC PDF Print E-mail
Friday, 05 February 2016 08:55

FMT Reporters
| February 4, 2016

The centre will suggest amendments to outdated laws and a government campaign to educate online shoppers on their rights.

PETALING JAYA: The National Consumer Complaints Centre (NCCC) is seeking improved legal protection for online shoppers as one of several measures aimed at reducing the risks involved in e-comm

NCCC Legal and Policy Executive Shabana Naseer Ahmad told a press conference today that the bulk of complaints received by the organisation in the last two years concerned experiences with online shopping.

“It looks like the risk associated with online shopping is higher compared to traditional shopping,” she said.

“We received 7,641 complaints in 2014 involving losses amounting to millions of ringgit. We’re in the midst of preparing the data for 2015 but I can assure you that the highest number of complaints we received were still regarding e-commerce and our forecast is that it will be the same for 2016 as well.”

Friday, 05 February 2016 08:49

Perniagaan atas talian menyebabkan kerugian berjuta-juta ringgit

Berdasarkan rekod aduan yang diterima oleh Pusat Khidmat Aduan Pengguna Nasional (NCCC), aduan tertinggi adalah mengenai E-dagang (pembelian atas talian). Sejumlah 7,641 aduan telah dibuat pada tahun 2014 dengan kerugian berjumlah berjuta-juta ringgit. Ini memberi satu gambaran bahawa pembelian atas talian mempunyai risiko yang lebih tinggi jika dibandingkan dengan pembelian secara tradisional.

Faedah perniagaan atas talian

Jaringan internet memberikan peluang kepada para pengguna untuk mencari maklumat, membuat semakan mengenai sesuatu produk, dan yang paling penting, membolehkan pengguna berurus niaga secara atas talian.

Pada hari ini, para pengguna lebih memilih untuk berurus niaga secara atas talian. Hal ini didorong oleh beberapa faktor, antaranya barangan yang ingin dibeli lebih murah ataupun bermutu tinggi. Dengan pembelian atas talian, pengguna dapat menjimatkan masa, kos dan tenaga. Pengguna hanya perlu melayari laman sesawang penjual untuk melihat barangan yang hendak dibeli, dan hanya perlu klik sahaja, untuk membeli barangan atau perkhidmatan yang diingini.

RM200m lost to love scams and job scams PDF Print E-mail
Monday, 01 February 2016 11:10

THE top two scams are job scams and love scams. Last year, almost RM200 million was reported lost in scams. Technology and the Internet have become the catalysts for scamming people.

Scammers trick their victims through online transactions because it is difficult for police to track them as they use fake identities and fake profile pictures.

Love scammers take advantage of people looking for romantic partners, often via dating websites, apps or social media by pretending to be companions.

They play on victims’ emotions to get them to provide money, gifts or personal details.

Love scams are not easy to detect. With most people chatting online and finding their partners through dating sites, it is difficult to distinguish a genuine person from a scammer.

In Malaysia, the love scam is also known as African scam because the scammers are mainly from Nigeria, Uganda, Zimbabwe, Liberia, Sierra Leonne and Ivory Coast.

Be on the lookout for scams PDF Print E-mail
Monday, 01 February 2016 09:41

Friday, 29 January 2016

A SCAM is defined as a dishonest scheme or fraud. While there are many types of scams being committed in Malaysia, the top two currently are job scams and love scams.

In 2015, almost RM200mil were reported lost in scams. Technology and the Internet today are the catalysts in scamming people. The perpetrators carry out their scams online because it is difficult for the police to track them since they would certainly use a fake identity and fake profile picture.

Love scammers normally take advantage of people looking for romantic partners often via dating websites, apps or social media by pretending to be prospective companions. They play on emotional triggers to get the victims to provide money, gifts or personal details.

A love scam is not easy to detect since there are lots of people chatting online and finding their partners through online dating sites. However, there are a few signs to look out for.

The scammer is quick to share pictures of himself/herself, even within hours after starting the chat. But most of the pictures would be photos of models or friends of the scammer.

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