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We say white coffee, you say latte PDF Print E-mail
Tuesday, 17 March 2015 12:37

by hariati azizan

Fingers are again pointing at youths’ lifestyle for their high rate of debt and bankruptcy. But young people are saying it is a generation gap.

“WHEN I was young, I had to walk to school.”

How many times did our ­parents grate us with tales of their old “hard times” and how lucky we were to have buses and cars?

Well, guess what? We might just be turning into our parents, singing a similar tune:

“When I was young, I had to take the bus and didn’t have a car until I was married.” Or “Last time, when I wanted to chat with my friend, I had to use the public phone.”

And of course, everyone’s favourite now: “Last time, when I wanted coffee, I tapau from home in a Tupperware,” or “I paid only 90sen at the kopitiam.”

But before you panic and rush out for that Botox jab, check out the news. Statistics show that perhaps you are not being old, you are just being right.



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Should Malaysia also have a ‘Lemon Law’ to protect car buyers? PDF Print E-mail
Tuesday, 17 March 2015 12:06

Oktober 14, 2014

Malaysia’s National Consumers Complaints Centre (NCCC) has made a statement that Malaysia should impose a law to protect car buyers from defective new cars via the “lemon law“. This law will allow car buyers to make claims on their defective cars within a short period of time.

To the uninitiated, the ‘lemon law’ is a law introduced in the United States to allow consumers to be compensated, for defective products sold by the manufacturer. The compensation ranges from full replacements, refunds or discounts of products. This law applies from consumer products to cars; with the term “lemon” usually associated with defective and problematic cars. As for now, nations such as Singapore, South Korea, China, Japan and the Philippines have such laws to protect consumers.

 

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ADUAN SEKTOR AUTOMOTIF MENINGKAT 12 PERATUS PDF Print E-mail
Friday, 27 June 2014 14:25

KUALA LUMPUR 24 Jun - Pusat Khidmat Aduan Pengguna Nasional (NCCC) menerima 4,915 aduan daripada pengguna terhadap pengeluar kereta tempatan membabitkan jumlah kerugian RM22.2 juta sepanjang tahun lalu.

Jumlah itu meningkat sebanyak 12 peratus berbanding tahun sebelumnya dengan nilai kerugian RM9.5 juta.

Pengerusi NCCC, Datuk N. Marimuthu berkata, kebanyakan aduan berkaitan kereta baharu yang mengalami kerosakan dan tidak ada langkah sewajarnya diambil pihak pengeluar kenderaan bagi mengatasinya menyebabkan ia berlarutan dalam tempoh lama.

"Kami juga menerima aduan berhubung khidmat selepas jualan yang tidak mencapai tahap memuaskan, tidak menepati jaminan malah pengguna kesal kerana syarikat-syarikat itu hanya mementingkan keuntungan semata-mata," katanya dalam sidang akhbar pada seminar dan pelancaran Laporan Tahunan Aduan NCCC 2013 di sini hari ini.

Laporan itu antara lain mengandungi analisis, tindakan undang-undang, kaedah penyelesaian dan pertikaian yang dilaksanakan oleh NCCC.
Marimuthu yang juga Presiden Gabungan Persatuan-Persatuan Pengguna Malaysia (FOMCA) berkata, NCCC mengendalikan 20 jenis aduan pengguna dari pelbagai industri termasuk pembelian barang dan perkhidmatan.

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BIG SURGE IN COMPLAINTS ABOUT GENERAL CONSUMER PRODUCTS PDF Print E-mail
Friday, 27 June 2014 14:20

KUALA LUMPUR, June 24:

The National Consumer Complaints Centre (NCCC) had received 40,560 complaints for 2013, a slight improvement  from the 41,963 received the year before.

NCCC chairman N. Marimuthu said the numbers were derived from more than 20 different industries resulting from their purchase of goods/services.

“This year, the most complaints came from the General Consumer Products as opposed to the Telecommunications Sector that topped the list last year.

“In terms of monetary value, complaints related to the automobile sector topped the charts once again, raking in RM22,182,476.30 which is a dramatic increase from last year’s total of RM9,544,831.80,” he said at the 8th Complainfest 2014 held at Cititel Hotel.

He said there was a massive increase in the number of complaints pertaining to general consumer products.
“It topped the number of complaints received by NCCC for 2013.

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4,915 COMPLAINT LODGED AGAINST AUTO INDUSTRY LAST YEAR PDF Print E-mail
Friday, 27 June 2014 14:15

KUALA LUMPUR: Malfunctions, refunds and deposits involving both new and used cars made up more than one-tenth of the 40,560 complaints made to the National Consumer Complaints Centre (NCCC) last year.

NCCC legal and dispute resolution manager Santhosh Kannan said it received 4,915 complaints against the auto industry and the value of the complaints was a staggering RM22.2 million, an increase of RM12.7 million compared with 2012.

“A huge number of complaints involved breakdowns and malfunctions of newly-purchased cars and poor after-sales service.

“Complainants lamented that companies were merely interested in making profits and made empty promises until the point of sale,” he said after the launch of the 2013 NCCC Complaints Report yesterday.

Among the common grouses for new cars were stalling vehicles, exploding tires and malfunctioning anti-lock braking systems, gearboxes and automatic power windows.

According to the report, value of consumer complaints increased sharply from RM41 million in 2012 to RM62 million last year, although the number of complaints dipped to 40,560 in 2013 from 41,963 the year before.

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MORE RECEPTIVE TO CONSUMERS' COMPLAINT PDF Print E-mail
Friday, 27 June 2014 14:10

KUALA LUMPUR: Companies are now addressing consumer complaints more effectively and faster when channeled directly to them so much so the National Consumer Complaints Centre (NCCC) is seeing a drop in the number of complaints filed.

In revealing this, NCCC chairman Datuk Dr Marimuthu Nadason said, they received 40,650 complaints last year as compared with 41,963 the previous year.

"This could be reflective of companies addressing complaints channeled directly to them, without having the need to approach NCCC for its assistance," he told reporters at the launch of the 2014 Complainfest and NCCC Annual Report 2013 at Cititel Midvalley.

Elaborating on some of the complaints received, he said, topping the list was 7,652 complaints against the general consumer product sector, 6,404 on the Telco sector and 5,763 on retail services and e-commerce industry.

The others include 4,915 complaints against the automobile industry and 2,313 on the travel and leisure industry.

In terms of monetary value, Marimuthu said, complaints related to the automobile sector topped the chart with RM22.182 million which is a dramatic increase as compared with RM9.544 million the previous year.

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NCCC: LESS COMPLAINTS BUT VALUE OF LOSS INCREASED PDF Print E-mail
Friday, 27 June 2014 14:05

KUALA LUMPUR: The National Consumer Complaints Centre (NCCC) 2013 annual consumer complaints report stated that although the total number of complaints had dropped, the monetary value of the losses had however increased.

The NCCC chairman and Federation of Malaysian Consumer Association (FOMCA) president Marimuthu Nadasan said that the number of complaints in 2013 had dropped to 40,560 compared to 41,963 complaints received in 2012.

“However, the loss value had increased from RM9 million in 2012 to RM61 million in 2013,” he said at a press conference here today.

According to Marimuthu, the automobile sector still tops the category of value losses with an increase from RM9 million in 2012 to a drastic RM22 million .

Marimuthu said that the bulk of the automobile sector complaints were due to new cars breaking down or no proper steps being taken in the handling of the breakdowns.

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GAJET PALSU, KEROSAKAN KERETA BARU KELUHAN UTAMA PENGGUNA 2013 PDF Print E-mail
Friday, 27 June 2014 14:00

Telefon bimbit, tablet dan kereta merupakan produk paling tinggi mendapat aduan pengguna Malaysia tahun lalu, begitu juga gajet palsu dan kereta mewah buatan Eropah yang sering rosak selepas keluar dipamerkan di pasaran, kata pemerhati aduan pengguna.

Walaupun jumlah angka yang diterima Pusat Aduan Pengguna Kebangsaan (NCCC) pada 2013 menurun, tetapi nilai kerugian yang dirasai pengguna dalam sektor automobil meningkat tiga kali ganda, kata Pengerusi Datuk Dr Marimuthu Nadason.

Produk dan perkhidmatan lain seperti televisyen, telefon bimbit, komputer riba dan tablet termasuk dalam kategori yang menerima aduan paling tinggi sebanyak 7,652 kes yang membabitkan anggaran kos RM12.644 juta.

Bagaimanapun, aduan paling tinggi direkodkan sektor automobil sebanyak 4,915 kes dengan anggaran RM22.182 juta.

NCCC pada keseluruhannya menerima 40,560 aduan tahun ini, menurun berbanding 41,963 pada tahun lalu.

"Penurunan ini mungkin disebabkan respons daripada pihak peniaga yang mengambil serius aduan pengguna. Justeru, pengguna tidak lagi datang meminta bantuan kita," katanya kepada pemberita ketika membentangkan laporan tahunan 2013.

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AWAS JANGAN TERPERDAYA DENGAN KONTRAKTOR PDF Print E-mail
Wednesday, 20 February 2013 09:54


Bukan  mudah untuk mencari kontraktor yang boleh dipercayai dan dapat melaksanakan kerja kerja pembinaan dengan baik. Jika anda tiada pengalaman dalam memilih kontraktor ini, cuba risik-risik dengan teman-teman atau jiran. Sebagai pengguna anda dinasihatkan berhati-hati dalam membuat pemilihan kontraktor.

Pengguna  perlu memastikan kontraktor tersebut mempunyai lesen perniagaan yang sah dengan Suruhanjaya Syarikat dan berdaftar dengan Lembaga Pembangunan Industri Pembinaan (CIDB). Jika perlu dapatkan maklumat daripada persatuan kontraktor.  Pengguna juga dinasihatkan menyelidik latar belakang kontraktor, kestabilan, kewangan dan insurans,  Selain itu, pengguna juga mesti memastikan kontraktor tersebut mempunyai alamat urus niaga sama ada pejabat atau rumah.  Dalam pada itu,  pengguna perlu mendapatkan kad perniagaan, bagi melihat butiran alamat agar dapat menghubungi serta mengetahui lokasi  perniagaan mereka.  

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BERHATI-HATI APABILA MENDAPATKAN KHIDMAT BENGKEL KENDERAAN PDF Print E-mail
Friday, 01 February 2013 18:01



Antara aduan yang sering diterima oleh Pusat Khidmat Aduan Pengguna Nasional (NCCC) ialah perkhidmatan bengkel kenderaan. Kenderaan, sama ada kereta atau motosikal merupakan aset penting bagi pengguna kerana ia merupakan keperluan harian untuk ke tempat kerja atau pergi sesuatu destinasi.

Namun begitu, akibat daripada perkhidmatan bengkel yang tidak memuaskan menyebabkan pengguna sering mengalami kerugian. Antara masalah tersebut ialah mutu pembaikan yang rendah, alat ganti tiruan atau tidak berkualiti, kerja pembaikan yang melebihi daripada apa yang diminta, bayaran tinggi dan kerja pembaikan lambat dilakukan.

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