I would like to bring to the attention of whoever is reading this email. ASTRO service need to buck up. You guys are offering such a pathetic service which makes me wonder why such a reputable company has such bad service. No wonder customers are running away. Let me cut the chase and go to the point.

On the 23rd January, my new B’YOND decoder couldn’t be switched on and since I was very busy I didn’t bother too much. On the 24th January morning the decoder was still not able to power up. I called your CUSTOMER SERVICE in the morning and reported the problem. I got the call back from the so called TECHNICAL SUPPORT later in the evening around 7 pm. That is almost 11 hours after I made the report. I was informed that the decoder might have some hardware problem and was informed that the technician will be calling me to replace the unit.

Akaun internet saya di daftarkan di atas nama isteri saya.Saya membayar perkhidmatan internet bulanan dan membayar RM60 untuk penggunaan internet 24jam sebulan tetapi saya tidak mendapat sambungan internet pada 30/03/10 selama 1jam lebih dan 31/03/10 selama 7 jam. Saya mahu TM tidak mengecaj saya RM60 berikutan kegagalan TM memberi khidmat seperti yang di tawarkan dan janjikan.

I signed up P1 Wimax on 17/12/2009, b4 i signed up P1wimax sale personnel told me that my house area full of P1 coverage, I have 7 days trial, we can get our RM100 deposit back if we cancel within 7 days. on 18/12/2009 i returned the broadband to him due to NO COVERAGE in my area.

the guy get me sign on the cancellation form and without giving me a copy, I requested a copy from him as a proof to terminate the service. I have a feeling that this kind of broadband centre sure have tons of excuses and i will end up not getting my deposit. so i kept this termination letter and waited for 2 months i did not get my deposit back. i called the centre many times, they kept telling me excuses like they need 8 days working day.

Few months ago, when we signed up for the SME plan for our 5 Maxis lines (All lines contracted for 24 months), we were provided with one Nokia E75 (we heard there should be One phone per line instead).

At the same time, the Maxis agent persuaded us into taking 4 additional Sim Cards whereby we accepted under the conditions which the Maxis agent stated clearly and repeatedly:

1. We'll only need to pay when the Sim Card is activated
2. There will be NO charges at all if not used. However, we noticed after few months of auto billing that for all 4 unused and inactivated Sim Cards which we were given, we were being charged RM80 Monthly Commitment per Sim Card (totaling RM320 per month for non-usage). Worst still, the rebate for the only Nokia E75 received have also gone into paying the Monthly commitment of the 4 unused Sim Cards during the first month. For 6 months, we have totaled RM1920 in loss for what we have been told as ‘no charges if not used’ Sim Cards. According to the Maxis business customer service, we should either receive:
3. 1 phone device per line (which we have never received other than one Nokia E75)
4. Talk time rebates (which we have never received. Also, due to the overpaying of RM320 every month).

I would like to voice my dissatisfaction over the service provided by Astro. A big and reputable company like Astro should have standardized rules and regulations, isn't it? NO, different officers have different rules!!!! On 25/1/2010, I went to Astro office in Ipoh to do a transfer of ownership from my husband's name to my mother's name on 1 card and terminate 2 other cards, and i was informed that i have to give 1 month's notice for that.

I was in Pasar Seni LRT station walking towards Petaling Street where the incident happened. A boy approach me to take some paper that he was distributing. It is about a coupon stating "Chinese New Year 2010" where he said that I've won some prize after opening it and I am supposed to go to his company to collect it. The company is in Taman Danau Desa.