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Thursday, 07 July 2022 13:17


Bil. 3 - Jun 2022

Hair-raising tales of treatment centres PDF Print E-mail
Written by admin2   
Wednesday, 17 January 2018 09:55

PETALING JAYA: When Rani (not her real name) saw that her hair was thinning out because of a medical condition, she turned to a hair loss treatment centre for help.

Little did she know that after a year of treatment, she would end up with a RM36,000 bill.

“The consultants tried aggressively to convince me to commit to their package and charged me RM12,000 when I first signed up,” said the health practitioner, who is in her 40s.

However, she had to fork out more money than expected when the consultants scared her into buying additional packages.

“During my weekly appointments, they would use a scanner to take a picture of my scalp and point out patches supposedly caused by fungal infection,” she said.

“They said it would worsen if I did not take a certain product.”

Last Updated on Friday, 18 September 2020 11:48
Offer 50% rebate for flood damage to vehicles, Fomca tells insurance firms PDF Print E-mail
Written by admin3   
Monday, 27 December 2021 11:54

Gabungan Persatuan Pengguna Malaysia - FOMCA | Vectorise LogoDecember 26, 2021 3:38 PM
PETALING JAYA: A consumer activist has called for insurance companies to offer 50% rebates on repair costs of vehicles affected by the recent floods.

Federation of Malaysian Consumers Associations (Fomca) president Marimuthu Nadason told FMT that this rebate could be considered as a corporate social responsibility (CSR) project of the insurance companies.

“Many vehicles have been found to be uninsured for natural disasters like floods. Up to 95% of vehicle owners won’t receive any compensation for repair costs.

“Insurance companies should look into such cases as long as they are insured with them,” he said.
Marimuthu highlighted several reasons why vehicle owners had overlooked insuring their cars against natural disasters.

“Firstly, the majority of Malaysians are not aware that insurance policies offer optional cover for natural disasters like flooding.

“Secondly, insurance companies have failed to advise vehicle buyers about this coverage before they purchase their policies.

“Lastly, floods are becoming more rampant and Malaysians, more specifically from Selangor, have underestimated their severity.”

Marimuthu said Fomca intended to send a letter to Bank Negara and the government to intervene by getting insurance companies to promote policies on natural disasters to the public.

Previously, the General Insurance Association of Malaysia (PIAM) and the Malaysian Takaful Association (MTA) had advised vehice owners affected by the floods to contact their respective agents for further advice and clarification if they were planning to make any claims.

PIAM and MTA gave an assurance that they would quickly process these claims and give special consideration on a case-by-case basis.

They also reminded policy or certificate holders not impacted by the floods to consider reviewing their present vehicle insurance coverage.

Earlier, Prime Minister Ismail Sabri Yaakob said Perusahaan Otomobil Kedua Sdn Bhd (Perodua) would provide free towing service for Perodua vehicles hit by the floods, based on the vehicles’ insurance coverage.

He said Perodua had also agreed to forego labour charges to repair and service vehicles sent to its service centres and would offer a 50% discount on spare parts.

Ismail also said the government will negotiate with other car companies such as Proton to offer similar services to help owners of vehicles affected by the floods.



Last Updated on Tuesday, 10 January 2023 10:31
FOMCA terima aduan kenaikan premium insurans PDF Print E-mail
Written by admin3   
Monday, 04 July 2022 09:48

04 Julai 2022
SHAH ALAM - Gabungan Persatuan-Persatuan Pengguna Malaysia (FOMCA) memaklumkan pihaknya menerima lebih 70 aduan daripada pengguna berhubung kenaikan premium insurans kenderaan.

Pengurus Kanan Pusat Khidmat Aduan Pengguna Nasional (NCCC), Baskaran Sithamparam berkata, minimum kenaikan adalah sebanyak 10 peratus dan ia berbeza bagi setiap syarikat insurans.

“Memang kami ada terima aduan di mana peningkatan berlaku selepas penamatan Perintah Kawalan Pergerakan (PKP) awal Januari tahun ini.

“Kita tidak periksa berapa peratus kenaikan setiap syarikat (insurans) di luar sana, kami hanya merujuk kepada aduan yang diberikan kepada kami,” katanya kepada Sinar Harian pada Ahad.

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Last Updated on Tuesday, 10 January 2023 10:30
More attention must be paid to telco customers' welfare PDF Print E-mail
Written by admin2   
Tuesday, 18 September 2018 09:09

LETTER | Adam (not his real name) had recently subscribed to a telecommunications (telco) postpaid plan. He was motivated to subscribe to that particular plan because he was given the assurance that he will get a certain network speed coverage that he needs.

However, to his dismay, the coverage was not up to his expectation and he feels dissatisfied paying extra while he only gets low-quality service. To make matters worse, he finds that switching and finding the right network provider is not as easy as it looks.

Have you shared a similar fate as Adam?

Recently, the Communications and Multimedia Ministry pledged to improve pricing and speed of broadband services for Malaysian consumers. While this is highly applauded by NCCC, the welfare of telco consumers must be given the same attention by the ministry.

Last Updated on Friday, 18 September 2020 11:41
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