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Aduan Pengguna: Kualiti & Servis Perkhidmatan (Retail Services) PDF Print E-mail
Written by admin3   
Friday, 15 January 2021 16:32


---------- From the Desk of CEO ----------

Jenis Aduan: Kualiti & Servis Perkhidmatan (Retail Services)


Aduan Pengguna:

Pihak NCCC telah menerima aduan daripada Ms.VW mengenai perkhidmatan syarikat X yang tidak begitu memuaskan dimana kualiti dan perkhidmatan yang diberikan oleh syarikat X tidak seperti apa yang telah dibayar oleh pengadu. Pengadu juga mengalami kerugian kerana barang yang digunakan tidak tahan lama, malahan syarikat X sering menghubungi Ms.VW untuk segera menjelaskan bayaran bulanan (hutang) kepada syarikat X.


Tindakan dan Nasihat NCCC:

  • Pihak NCCC telah memanjangkan masalah yang dihadapi oleh pengadu kepada syarikat X dan bekerjasama dengan syarikat X untuk membangkitkan isu atau aduan Ms.VW.
  • Syarikat X juga telah ambil maklum dan membawa aduan ini kepada pihak Kawalan Kredit berkenaan dengan aduan yang telah dikemukakan.
  • Pihak NCCC juga telah memaklumkan kepada pihak penguatkuasa untuk menyiasat mengenai panggilan mengancam/mengugut yang dibuat oleh syarikat X


Last Updated on Friday, 15 January 2021 16:43
Consumer's Complaint: Misleading Advertisement (E-Commerce) PDF Print E-mail
Written by admin3   
Friday, 15 January 2021 16:03

---------- From the Desk of CEO ----------

Type of complaint: Misleading Advertisement (E-Commerce)

Consumers Complaint:

NCCC has received a complaint from a consumer about being deceived by a misleading advertisement. The complainant bought a drill but all he got was a battery for the drill. He already spoke to the supplier and called company XXX but until now the consumer do not have any solution provided by the seller/company XXX services.

NCCC Action & Advise:

According to the Consumer Protection Act 1999, making false and misleading advertising is an offence. A false advertisement is one that provides deceiving information. A misleading advertisement is one that confuses or misleads consumers into making a wrong decision with regard to the purchase of goods and services.
  • NCCC has approached the company for a dispute resolution between the consumer and company.
  • NCCC also has forwarded the complaint to the enforcement authority to investigate the claim.
  • Consumers may be able to sue for damages if they can prove in court that the advertisement fraudulently made them lose money.
  • Consumers suing for misrepresentation must show that the seller intentionally cheated them.
  • Consumers may also report misleading advertisements to the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) which will act to stop false and misleading advertisements.

Last Updated on Friday, 15 January 2021 16:40
Scammers are getting smarter, and we should too PDF Print E-mail
Written by admin2   
Thursday, 08 February 2018 15:10


Scammers are getting smarter, and we should too

Published: 7 Feb 2018, 11:12 am Modified: 7 Feb 2018, 11:16 am

LETTER | Scammers are getting smarter these days. They are becoming increasingly sophisticated. Typically reported scams in Malaysia include online scams, lottery scams, African scams, bank impersonator scams and investment scams.

Recently NCCC received a call from a victim, Chong (not her real name), who said that she had received a call from an unknown number.

The caller claimed to be from the police. The scammer correctly stated the victim’s name and her identification card number, and told the victim that she was being investigated for several offences, which include drugs and money laundering.

Surprised with what she heard, she denied the allegations. However, this did not stop the “officer” from threatening her further by saying the punishment for those offences are severe, and that she could “hang” for the crimes that she had committed.

He further added that the victim’s picture will be published in the newspapers and the local news.

The scammer went on to say that this information should not be shared with a third party, or else their life will be in danger too. In order to settle this issue, Chong was urged to bank in RM 30,000 to a new account, and do so before her account was frozen by the “authorities.”

Apparently, a “sergeant” would then call her to advise on next course of action after the payment is made. If the victim fails to pay, she will be remanded for 45 days, and the cost to bail her would rise to RM700,000.

At this point, Chong realised that something was amiss and thus called for help. Her quick thinking at this point had saved her from transferring her hard earned money to a complete stranger.

She then proceeded to get a second opinion and her family and friends urged her to make a police report. The police confirmed that such a scam has been reported by many consumers and urged the victim to be vigilant.

Here is what you should do when such situation arises.

If the caller pressures you about giving up personal information – like your credit card or any sensitive information – it’s likely a scam. Hang up and report it.

Do not follow instructions given by the caller without first consulting someone. Call the police or financial institutions for further verification.

If the caller claims to be from a financial institution, do not reveal account numbers or credit card details unless you initiated the call, and can verify the purpose for which you are providing the information. If you are not sure, call Bank Negara for verification.

Do not panic and stay calm; think clearly and handle the problem effectively.

Despite the laws and regulations currently in place to stop scamming practices, we as consumers still have to be vigilant.

Beware of your surroundings and most importantly note down the particulars of the caller, and lodge a police report at the nearest police station. If the scammers are getting smarter, then we should too.

Last Updated on Thursday, 08 February 2018 15:25
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