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Rugi lebih RM11,000 terpedaya panggilan scammer |
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Friday, 27 August 2021 14:01 |
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 Ogos 27, 2021 10:55 MYT
KUANTAN: Seorang pelajar di sebuah institusi pengajian tinggi membuat laporan polis mendakwa adiknya menjadi mangsa sindiket penipuan hingga mendorong keluarga membuat bayaran lebih RM11,000.
Pengadu berusia 24 tahun menerima panggilan daripada adiknya yang berusia 22 tahun pada Khamis meminta wang untuk membayar kos penginapan tempat kerja selepas diminta berbuat demikian oleh pengurusnya di Kuala Lumpur.
Ketua Jabatan Siasatan Jenayah Komersial Pahang, Superintendan Mohd Wazir Mohd Yusof berkata, mangsa membantu adiknya itu dengan membuat bayaran dengan jumlah keseluruhan RM6,847 melalui sebuah akaun bank atas nama seorang lelaki yang diberikan adiknya itu.
Menurutnya, pada petang hari sama, adik pengadu menghubungi ibunya pula untuk meminta wang tambahan bagi tujuan sama.
“Kira-kira jam 5 petang pada hari berkenaan, ibu pengadu ke bank dan memindahkan wang ke akaun sama berjumlah RM4,336.
“Pada hari berikutnya, pengadu dihubungi adiknya memberitahu bahawa wang yang diminta bukan untuk penginapan sebaliknya dia menjadi mangsa panggilan sindiket penipuan,” katanya dalam kenyataan pada Jumaat.
Mohd Wazir berkata, susulan kejadian, pengadu membuat laporan polis di Balai Bolis Mentakab pada Khamis.
“Kes disiasat mengikut Seksyen 420 Kanun Keseksaan,” katanya.
*Berita asal di Sinar Harian
Sumber: https://www.astroawani.com/berita-malaysia/rugi-lebih-rm11000-terpedaya-panggilan-scammer-316313 |
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Frustration builds over refunds from online shopping platforms |
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Friday, 06 August 2021 12:44 |
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 August 6, 2021 7:30 AM
PETALING JAYA: When Leona Lopez received her bulk order of household products from an online shopping platform, she was surprised to find some of the items damaged.
Lopez said it was difficult to get a refund or have her items replaced as it took days for a seller to reply to her inquiries and, usually, there would be no satisfactory solution.
“When I tried returning just one item, I was told it was rejected and they (online shopping platform) would return the item to me. I was confused. Would they send me back a new item or the damaged one?” she asked.
She said that with the pandemic, many have resorted to buying items online as they do not want to risk going out.
“When we purchase items online, we hope that they come as per the image shown on the site,” she said.
Recently, she said, she had purchased a mountain bike hub and when it arrived, the front hub was damaged, and her refund request is still under review.
She said it is frustrating when this happens, especially when sellers do not pack their items properly.
“I am sure I am not the only one experiencing this. I just hope that shopping online platforms can assist and protect their buyers. We should not be forced to accept wrong items or damaged ones,” she said.
Federation of Malaysian Consumers Associations (Fomca) CEO Saravanan Thambirajah said it has received many complaints on such issues since the movement control order (MCO) was implemented.
Saravanan said Fomca has received about 380 complaints this year.
“One of the common complaints is on customer service. There are cases where consumers have to file the same complaint a few times before they are heard,” he told FMT.
He said online shopping platforms should appoint customer care consultants to look into the complaints rather than use automated machines.
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Protect motor insurance consumers - FOMCA |
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Wednesday, 18 August 2021 10:50 |
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 August 16, 2021 @ 12:15am
LETTERS: Nicholas King's article on Allianz Road Rangers (NST, Aug 4) is an accurate description of what happens to many motorists after an accident.
The Federation of Malaysian Consumers Associations (Fomca) concurs that it can be traumatising if those involved have died or suffered serious injuries.
The journey after an accident — the mediation between car owners, the police report and encountering unscrupulous touts — is a nightmare for motorists.
Some motorists will experience depression after the accidents even though they are covered by insurance.
Fomca has received numerous complaints through its consumer complaint centre, the National Consumer Complaint Centre (NCCC), about vehicle insurance and the agony consumers go through to get their claims approved and to get their vehicles back.
Fomca also agrees with the Allianz chief executive officer's stand that insurance companies should do more to protect consumers and provide satisfactory services, as these are enshrined in the Fair Treatment of Financial Consumers (FTFC) guidelines issued by Bank Negara Malaysia.
Fomca cannot deny his claim that motor insurance is a billion-ringgit scam.
Bank Negara must ensure that consumers are protected from dubious parties involved in motor insurance.
Persatuan Insurans Am Malaysia (PIAM) must ensure that consumers are protected under the FTFC and are not victimised by insurers.
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4 ditahan disyaki tipu berkait tuntutan insurans tak wujud |
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Friday, 06 August 2021 12:42 |
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 Ogos 5, 2021 @ 8:12pm
KUALA LUMPUR: Polis menahan empat individu, termasuk seorang wanita yang dipercayai terbabit kegiatan penipuan berkaitan tuntutan insurans tidak wujud.
Semua suspek ditahan dalam serbuan di sebuah premis di Jalan Kuchai Lama, di sini, semalam.
Ketua Jabatan Siasatan Jenayah Komersial (JSJK) Kuala Lumpur, Asisten Komisioner Mohd Mahidisham Ishak, berkata pihaknya menerima satu laporan polis berkaitan kes penipuan panggilan telefon, kononnya daripada syarikat insurans yang mendakwa pengadu membuat tuntutan palsu bernilai RM78,800.
"Pengadu juga didakwa terbabit dengan aktiviti penggubahan wang haram dan diminta memasukkan sejumlah wang ke dalam satu akaun bank diberikan, kononnya bagi menyelesaikan perkara itu.
"Bagaimanapun, pengadu yang menyedari cuba ditipu kemudian membuat satu laporan polis dan kes itu disiasat mengikut Seksyen 420/511 Kanun Keseksaan," katanya dalam kenyataan, hari ini.
Mohd Madisham berkata, susulan laporan itu, pihaknya membuat serbuan di sebuah premis di Jalan Kuchai Lama, yang membawa kepada penahanan empat individu termasuk seorang wanita berusia 26 hingga 39 tahun, semalam.
"Kami turut merampas 25 telefon bimbit pelbagai jenama dan tiga komputer riba dalam serbuan itu. Siasatan awal mendapati sindiket itu dipercayai sudah beroperasi selama tiga bulan.
"Kami percaya tangkapan empat individu berkenaan dapat menyelesaikan lima kes penipuan membabitkan kerugian berjumlah RM595,122 yang sedang disiasat JSJK di beberapa kontinjen," katanya menambah, semua yang ditahan direman sehingga esok untuk siasatan lanjut.
Beliau menasihatkan orang ramai supaya tidak mudah percaya dengan sebarang panggilan telefon yang menyamar sebagai ejen insurans, pegawai polis, pihak mahkamah dan pihak bank.
"Buat semakan dengan agensi berkaitan terlebih dahulu sebelum membuat sebarang keputusan. Jangan mendedahkan data peribadi atau maklumat perbankan kepada mana-mana individu yang tidak dikenali.
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