Dear Sir/Madam,

After trying few times, at last the 1515 connection worked for me.  So, I will just continue using my 1515 account and hope that this problem won't happen again.

Dear NCCC,

Thank you so much for assisting me in obtaining my refund from MAS.
I’ve just received my cheque for the RM600.
I could not have done it without NCCC.

Regards
Lee

Actual Case

Dear NCCC, Recently, my wife (a Vietnamese) booked 4 tickets to Hanoi for my family via the online system.  As a foreigner, she was confused as the website only have first and last name fields for entering (she was confused as there were no fields to enter “middle” name(s).  Nonetheless, she proceeded by entering our family last and first names exactly as stated in our passports and hoped to rectify the shortcomings over telephone and /or email.

Dear Sir,

First and foremost, I wish to thank NCCC for the prompt reply, where your justification on NCCC's point of view has been clearly outlined. From the explanation given, I have understood the grounds in which NCCC stood on when interpreting the content of the complaint.

I agree with NCCC that all businesses should be responsible in providing quality goods at fair terms, a policy in which our company has always been committed to. Unfortunately, when events like this occur, both parties (the consumer and the trader) could have a different understanding of the situation. Taking this case as an example, the consumer felt that she has been forced to purchase a poor quality product, whereas as the trader, until we received this complaint letter from NCCC, we perceived that the customer had purchased a product which she accidentally broken, an action in which she takes responsibility of her own actions.

Jutaan terima kasih kepada NCCC kerana membantu saya mendapatkan kembali caruman saya di Takaful Malaysia yang tidak dikeluarkan polisi sejak 2006. saya telah menerima cek pemulangan pada 17 Disember 2009.

NORHAFIZA BINTI ABD LATEH

Berikutan dengan aduan yang telah saya lakukan beberapa hari lepas, saya dengan ini ingin memaklumlan kepada pihak NCC yang saya telah menerima respon daripada pihak Bank Rakyat. Saya ingin mengucapkan Terima Kasih diatas kerjasama yang diberikan oleh pihak Bank Rakyat.