I subscribed to Astro B.yond last 15th May 2010. The officer in charge informed me that I will receive the service within 7 to 14 working days but till today, 9th June 2010 (or 16 working days) I am still waiting.

I called Astro on June 1st to enquire about the delay and was told by Miss U that there was technical problem with my subscription which they just discovered hence the delay. She further added that they are working on the problem and I will receive my service within 2 or 3 days. Come June 4th, there was no sign of the decoder and service being delivered as promised. I called in which they replied an officer will call me back within a few hours. No calls came but i received a miss call from them at 8.30 pm in which I was having my dinner.

I would like to voice my dissatisfaction over the service provided by Astro. A big and reputable company like Astro should have standardized rules and regulations, isn't it? NO, different officers have different rules!!!! On 25/1/2010, I went to Astro office in Ipoh to do a transfer of ownership from my husband's name to my mother's name on 1 card and terminate 2 other cards, and i was informed that i have to give 1 month's notice for that.

I would like to bring to the attention of whoever is reading this email. ASTRO service need to buck up. You guys are offering such a pathetic service which makes me wonder why such a reputable company has such bad service. No wonder customers are running away. Let me cut the chase and go to the point.

On the 23rd January, my new B’YOND decoder couldn’t be switched on and since I was very busy I didn’t bother too much. On the 24th January morning the decoder was still not able to power up. I called your CUSTOMER SERVICE in the morning and reported the problem. I got the call back from the so called TECHNICAL SUPPORT later in the evening around 7 pm. That is almost 11 hours after I made the report. I was informed that the decoder might have some hardware problem and was informed that the technician will be calling me to replace the unit.