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Complaints - Delay Delay Delay....??? PDF Print E-mail
Written by Administrator   
Wednesday, 30 December 2009 01:13
I want to complaint about the delayed services of MAS. My flight is delayed for more than 12 hours and need to know what kind of compensation do the affected parties entitled too for this kind of poor services from MAS. I have travelled in MAS previously and it was good, but lately for this month I have travelled with MAS and there is a lot of delays and cancellation which was not address to passengers.
Last Updated on Thursday, 14 January 2010 04:57
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Complaints - Consumer Grouses against air services PDF Print E-mail
Written by Administrator   
Monday, 28 December 2009 15:59
Although I have sent 3 reminders since 1 Dec 2009, it seems no reply at all from Airasia respective department, and this was not the 1st time i experienced "no reply POLICY" from Airasia, therefore i have no solution but to seek for NCCC help to solve the problem for me.
Last Updated on Thursday, 14 January 2010 04:57
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Complaints - Passengers Need A Better Service PDF Print E-mail
Written by Administrator   
Monday, 07 December 2009 17:19
I wish to make a complaint on Airasia. I bought a flight ticket for my friend from Kuching to Kota Kinabalu 21 October 2009 at time 2230 and then Kota Kinabalu to Kuching on 26 October 2009 at time 1650. There is no complain on Kuching to Kota Kinabalu trip, but for Kota Kinabalu to Kuching is terrible. The flight is cancelled and reschedule to next morning which is 27 October 2009 at time 0645.
Last Updated on Thursday, 14 January 2010 04:57
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Complaints - Is it Fair To Impose A Convenient Fee For Credit Card Transaction ? PDF Print E-mail
Written by Administrator   
Monday, 07 December 2009 15:10

A so called Convenience Fee is being charged by AirAsia for online credit card or Debit card payments and i don't understand what is the logic of charging Convenience Fee back to consumer if Airasia is making huge profit ? If refer to the explanation on the AirAsia website the fee is meant to recover costs in implementing, upgrading and maintaining their online payment systems. It subsidises but does not cover the full costs of the related systems but this doesn't mean that we as a consumer would need to absorb those cost. Airasia is promoting to purchase tickets online and they doesn't want people to call their call centre and queing up at

Last Updated on Thursday, 14 January 2010 04:57
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Complaints - Fireflyz PDF Print E-mail
Written by Administrator   
Friday, 04 December 2009 10:13

Dissapointed with Fireflyz .....

This is my 1st experience and also bad experience honeymoon trip with fireflyz.My flight is 11.20am from koh samui - subang, we have to check in 2 hrs early according to the hotel staff.i have been check in counter at 9.10am but queue up almost 1hr for checking due to a big team (almost 48 people) for group checking. There should be "group checking" counter (like other international flight)

Last Updated on Tuesday, 05 January 2010 23:33
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Complaints - AirAsia PDF Print E-mail
Written by Administrator   
Monday, 09 November 2009 17:57
I completely 200% disagree my flight has change:

FROM>> 1 Dec 2009 Kuala Lumpur LCCT(KUL) at 09:50hrs and arrive in Husein Sastranegara Airport(BDO) at 10:55hrs
TO>>  4 Dec 2009 Kuala Lumpur LCCT(KUL) at 20:30hrs and arrive in Husein Sastranegara Airport (BDO) at 21:35hrs

The flight change are completely absurd! I've planed my schedule with my 20 employee at 12:00hrs but if my flight change to 20:30 and arrive at 21:35 chaotic and jumbled!!!
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Complaints - Air Asia Flight Changes PDF Print E-mail
Written by Administrator   
Wednesday, 30 September 2009 17:39
I purchased a ticket from Air Asia to fly out to Melbourne on 30/9/09. I tried to make changes to the itinerary on 27/9/09, more that 48hours before the flight. I made the payment or RM280.80 via CIMB clicks. I could not make the chnages and now they have refused to allow changes.
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Complaints - Airasia Refund problem PDF Print E-mail
Written by Administrator   
Tuesday, 29 September 2009 17:25

On 4 & 5 July 2009, I didn't board to the two-way plane i booked on 7 June 2009. On the Airasia FAQ webpage, it clearly states as follows:
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