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Insurance companies seeking ways to ease patients’ expenses PDF Print E-mail
Wednesday, 10 February 2021 10:59

Image result for insuransJanuary 17, 2021 11:24 PM

KUALA LUMPUR: Insurance and takaful companies said today they are working with the health ministry and Bank Negara Malaysia to explore ways to ease some of the expenses of Covid-19 patients who are treated in private hospitals.

In a joint statement, the Life Insurance Association of Malaysia, General Insurance Association of Malaysia and Malaysian Takaful Association said pandemic-related risks are generally not covered under any insurance and takaful plans worldwide.

“The exclusion stems from the difficulty in pricing for coverage relating to an event like a pandemic that may occur once in a lifetime, having an incalculable impact and cost. Covid-19 is a pandemic; hence it is not insured or covered under medical and health insurance or takaful benefits,” they said.

However, most life insurers and takaful operators in Malaysia had provided supplementary benefits such as daily hospital income to be paid to the affected policy holders, the associations said.

They said they had put in place various relief measures to help policy holders cope with the financial impact of the pandemic.

MyCC not the right body to act against us when there's Mavcom, says MAS PDF Print E-mail
Wednesday, 10 February 2021 10:58

MyCC not the right body to act against us when there's Mavcom, says MASJanuary 18, 2021

PUTRAJAYA (Jan 12): Malaysia Airline System Bhd (MAS) today questioned whether the Malaysian Competition Commission (MyCC) was the rightful body to take action against MAS and AirAsia Bhd in relation to a collaboration agreement entered into in 2011 by the two airlines as well as AirAsia X Sdn Bhd.

Submitting in the Court of Appeal, MAS’ counsel Logan Sabapathy said the matter was within the purview of the Malaysian Aviation Commission (Mavcom) since its formation in 2016 as a specialised body to look into the aviation industry.

The High Court had in December 2018 allowed MyCC’s judicial review application and quashed the decision of the Competition Appeal Tribunal (CAT). It reinstated the March 2014 decision of MyCC, which imposed a fine of RM10 million each on MAS and AirAsia.

Noting that the aviation industry and CAT had accepted that MyCC should not have imposed the fine, Logan questioned why MyCC had proceeded to appeal against the decision made by its own appeal tribunal.

Logan said Mavcom had been set up specifically to regulate the aviation industry and should be the body to oversee the airline industry.

Late delivery payment begins from booking fee collection, says court PDF Print E-mail
Wednesday, 10 February 2021 10:49

January 19, 2021 1:45 PM
PUTRAJAYA: The calculation for late delivery payment to house buyers begins from the date the booking fee is paid, and not when the sale and purchase agreement (SPA) is signed, the Federal Court ruled today.

Chief Justice Tengku Maimun Tuan Mat said the Housing Development (Control & Licensing) 1966 and its subsidiary laws were social legislation and that was a settled law.

In a dispute brought before the court, the developers contended that the scheduled contracts must be read literally and in accordance with the intention of parties.

“It is our view that the submission is untenable. When it comes to interpreting social legislation, the courts must give effect to the intention of Parliament and not the intention of parties,” Tengku Maimun said.

“Otherwise, the attempt by the legislature to level the playing field by mitigating the inequality of bargaining power would be rendered nugatory and illusory,” she said in the judgment to allow seven appeals by purchasers.

The purchasers, from Melaka and Kuala Lumpur, had hauled the developers – PJD Regency Sdn Bhd, GJH Avenue Sdn Bhd and Sri Damansara Sdn Bhd – before the housing tribunal over the payment of the liquidated ascertained damages.

FS Turmeric Cream found to contain scheduled poisonsAwas taktik 'ini nombor baharu' PDF Print E-mail
Wednesday, 10 February 2021 10:46

Image result for scamSelasa, 26 Januari 2021 @ 1:51 PM

Petaling Jaya: Menyamar sebagai 'rakan' atau 'saudara' dengan memberi alasan menggunakan nombor telefon baharu. Itu taktik penipuan dalam talian menyebabkan kerugian RM250,000 yang dikesan di daerah ini sejak tahun lalu.

Ketua Polis Daerah Petaling Jaya Asisten Komisioner Nik Ezanee Mohd Faisal berkata, dalam keadaan negara berdepan pandemik Covid-19, ramai mencari jalan pintas untuk mendapatkan wang dengan cara mudah.

Menurutnya, setakat inu pihaknya menerima sebanyak 78 laporan polis berhubung penipuan urusan pinjaman wang dalam talian sejak Januari tahun lalu sehingga kini.

Katanya, kebanyakan kes penipuan itu menggunakan modus operandi menyamar sebagai rakan atau saudara bagi urusan pinjaman wang.

"Berdasarkan keterangan daripada mangsa-mangsa, suspek mulanya akan memperkenalkan diri sebagai 'rakan' atau 'saudara' dan memberitahu nombor telefon yang digunakan itu adalah nombor baharu kerana nombor telefon asal hilang.

"Malah, suspek turut berjaya memperdaya mangsa dengan meniru suara sebenar atau mirip suara rakan atau ahli keluarga mangsa," katanya dalam satu kenyataan, hari ini.

Nik Ezanee berkata, suspek menggunakan profil WhatsApp memaparkan gambar rakan mangsa membuatkan mereka bertambah yakin bahawa rakan terbabit sedang dalam kesusahan dan ingin meminjam wang.

Exercise caution when playing ‘kootu’ funds, say lawyers PDF Print E-mail
Wednesday, 10 February 2021 10:45

February 7, 2021 10:59 AM

KUALA LUMPUR: The Covid-19 pandemic has disrupted the earning capacity of many Malaysians, and this could tempt some to turn to the time-tested way of raising some hard cash through tontine, which is known locally as “kootu”.

But several lawyers have advised the people to exercise caution when participating in tontine lest they be caught on the wrong side of the law.

Some aspects of how locals operate could violate Section 3 of the Kootu Funds (Prohibition) Act 1971 (Act 28), they said.

Lawyer Teeruvarasu K Muthusamy said tontine is loosely defined as a pool of money raised from contributions made by a group of individuals at regular intervals, on a weekly or monthly basis.

The money is then withdrawn from the pool by the group leader and given to a participant, mainly by a lottery mechanism to determine the sequence of distribution among the participants.

He said while playing the traditional kootu fund among friends and family is legal according to the Registrar of Societies, it can be illegal in two situations.

“It becomes an offence when the leader charges a membership fee from the participants to join the scheme. It also becomes illegal when the leader claims profits from the contributions to enrich himself,” he told Bernama.

Teeruvarasu said the other scenario that would render the activity illegal is when the fund is advertised or promoted among the general public.

MCMC: Courier companies can be fined up to RM300,000 for violating Postal Services Act 2012 PDF Print E-mail
Wednesday, 10 February 2021 09:34

The Malaysian Communications and Multimedia Commission is probing J&T Express after a video which showed staff mishandling parcels went viral. — SoyaCincau picWednesday, 10 Feb 2021 08:44 AM MYT

KUALA LUMPUR, Feb 10 — Early this week, a video of J&T Express staff mishandling parcels had gone viral due to an alleged misunderstanding of bonus arrangements by the courier company.

J&T Express had issued a statement, while the staff have also posted an apology video on Facebook.

Since the postal service falls under the jurisdiction of the Malaysian Communications and Multimedia Commission (MCMC), the regulatory body has issued a statement on the matter without naming the courier company.

It mentioned that they are looking into the matter seriously and have told them to provide an explanation.

The MCMC said they have also issued a stern warning to the company’s management and have urged them to take necessary steps to improve the handling of customer packages.

The statement also reminded all licensed courier companies under the Postal Services Act 2012 to adhere to the conditions and rules, especially when it comes to protecting the rights of consumers.

Any license holders that have violated any subsidiary legislation under the Act can be fined up to RM300,000 or imprisoned up to 3 years, or both.

The MCMC has also urged all consumers to understand and be aware of their rights before choosing a service from a courier company.

If there are any damaged or loss items, consumers are urged to contact the service provider to report a complaint. If you’re not satisfied with the provided solution, you may proceed to lodge a formal complaint with the commission via the Aduan SKMM portal. — SoyaCincau


Aduan Pengguna: Kualiti Capaian Internet (Telekomunikasi) PDF Print E-mail
Monday, 08 February 2021 10:31


---------- From the Desk of CEO ----------

Jenis Aduan: Kualiti Capaian Internet (Telekomunikasi)

Malaysian Communications and Multimedia Commission Act 1998


Aduan Pengguna:

Pihak NCCC telah menerima aduan daripada Mr.K berkenaan dengan kualiti tahap capaian internet yang tidak memuaskan seperti apa yang telah dibayar atau dilanggan di syarikat telekomunikasi X. Pengguna juga tidak berpuas hati dan berasa tertipu kerana perlu membayar komitmen bulanan yang tidak setimpal dengan servis perkhidmatan internet yang berikan oleh syarikat telekomunikasi X.



1) Pihak NCCC telah memanjangkan dan menghubungi syarikat telekomunikasi X untuk menyelesaikan pertikaian antara pengguna dan syarikat tersebut.

2) Pihak NCCC juga telah memanjangkan masalah ini kepada pihak Suruhanjaya Komunikasi dan Multimedia Malaysia (SKMM) untuk pemerhatian pihak berkenaan supaya isu seperti ini dapat diatasi justeru dapat memperjuangkan hak-hak pengguna.


Apa PENGGUNA boleh lakukan?

1) Pengguna hendaklah MENGUJI sambungan penghala (router) dan MENGEMUKAKAN laporan aduan kelajuan internet. Antara pautan yang boleh digunakan untuk menyemak kelajuan internet adalah seperti; / dan sebagainya.

2) Selepas pengguna menguji kelajuan internet, sila 'SCREENSHOT' dan SIMPAN keputusan ujian kelajuan internet sebagai bukti apabila membuat aduan.

3) Pengguna perlu MENGHUBUNGI dan MELAPORKAN aduan kepada Pusat Khidmat Aduan Pengguna Nasional (NCCC) dan Suruhanjaya Komunikasi dan Multimedia Malaysia (SKMM).




Consumer's Complaint: Flight Cancellation (Travel & Leisure) PDF Print E-mail
Monday, 08 February 2021 10:10

---------- From the Desk of CEO ----------

Type of complaint: Flight Cancellation (Travel & Leisure)

Consumer Protection Act 1999 (599)


NCCC has received a complaint from a consumer on flight cancellation at the very last minute with no proper redress mechanism and company XX removed the terms and conditions. Moreover, company XX did not approve any refund and felt frustrated which is consumers need to fork out extra money to book another ticket.

> Complaints on flight cancellation are often associated with the airline industries cancelling at the very last minute with no proper redress mechanism. This leaves passengers in great dissapoiment especially those who are going for business trip and consumers who had made prior arrangements for their trip.


1) NCCC has approached the company for a dispute resolution between the consumer and company.

2) NCCC also has forwarded the complaint to the enforcement authority to investigate the issues.


What CONSUMERS can do?

i) Consumers must KEEP all the receipt, relevant documents and also the email conversation as a PROOF.

ii) Consumers also need to make a REPORT to the airport or aviation service provider.

iii) Besides, consumers can also report to the Malaysian Aviation Commission (MAVCOM) if the company XX has not resolved the complaint after 30days.

The Malaysian Aviation Commission (MAVCOM) plays a role in consumer protection in relation to flight services. If the airline, airport or aviation service provider has not resolved your complaint after 30 days from your initial complaint, you may submit a complaint to MAVCOM:


Aduan Pengguna: Kualiti & Servis Perkhidmatan (Retail Services) PDF Print E-mail
Friday, 15 January 2021 16:32


---------- From the Desk of CEO ----------

Jenis Aduan: Kualiti & Servis Perkhidmatan (Retail Services)


Aduan Pengguna:

Pihak NCCC telah menerima aduan daripada Ms.VW mengenai perkhidmatan syarikat X yang tidak begitu memuaskan dimana kualiti dan perkhidmatan yang diberikan oleh syarikat X tidak seperti apa yang telah dibayar oleh pengadu. Pengadu juga mengalami kerugian kerana barang yang digunakan tidak tahan lama, malahan syarikat X sering menghubungi Ms.VW untuk segera menjelaskan bayaran bulanan (hutang) kepada syarikat X.


Tindakan dan Nasihat NCCC:

  • Pihak NCCC telah memanjangkan masalah yang dihadapi oleh pengadu kepada syarikat X dan bekerjasama dengan syarikat X untuk membangkitkan isu atau aduan Ms.VW.
  • Syarikat X juga telah ambil maklum dan membawa aduan ini kepada pihak Kawalan Kredit berkenaan dengan aduan yang telah dikemukakan.
  • Pihak NCCC juga telah memaklumkan kepada pihak penguatkuasa untuk menyiasat mengenai panggilan mengancam/mengugut yang dibuat oleh syarikat X


Consumer's Complaint: Misleading Advertisement (E-Commerce) PDF Print E-mail
Friday, 15 January 2021 16:03

---------- From the Desk of CEO ----------

Type of complaint: Misleading Advertisement (E-Commerce)

Consumers Complaint:

NCCC has received a complaint from a consumer about being deceived by a misleading advertisement. The complainant bought a drill but all he got was a battery for the drill. He already spoke to the supplier and called company XXX but until now the consumer do not have any solution provided by the seller/company XXX services.

NCCC Action & Advise:

According to the Consumer Protection Act 1999, making false and misleading advertising is an offence. A false advertisement is one that provides deceiving information. A misleading advertisement is one that confuses or misleads consumers into making a wrong decision with regard to the purchase of goods and services.
  • NCCC has approached the company for a dispute resolution between the consumer and company.
  • NCCC also has forwarded the complaint to the enforcement authority to investigate the claim.
  • Consumers may be able to sue for damages if they can prove in court that the advertisement fraudulently made them lose money.
  • Consumers suing for misrepresentation must show that the seller intentionally cheated them.
  • Consumers may also report misleading advertisements to the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) which will act to stop false and misleading advertisements.

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