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Consumer's Complaint: Misleading Advertisement (E-Commerce) PDF Print E-mail
Friday, 15 January 2021 16:03

---------- From the Desk of CEO ----------

Type of complaint: Misleading Advertisement (E-Commerce)

Consumers Complaint:

NCCC has received a complaint from a consumer about being deceived by a misleading advertisement. The complainant bought a drill but all he got was a battery for the drill. He already spoke to the supplier and called company XXX but until now the consumer do not have any solution provided by the seller/company XXX services.

NCCC Action & Advise:

According to the Consumer Protection Act 1999, making false and misleading advertising is an offence. A false advertisement is one that provides deceiving information. A misleading advertisement is one that confuses or misleads consumers into making a wrong decision with regard to the purchase of goods and services.
  • NCCC has approached the company for a dispute resolution between the consumer and company.
  • NCCC also has forwarded the complaint to the enforcement authority to investigate the claim.
  • Consumers may be able to sue for damages if they can prove in court that the advertisement fraudulently made them lose money.
  • Consumers suing for misrepresentation must show that the seller intentionally cheated them.
  • Consumers may also report misleading advertisements to the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) which will act to stop false and misleading advertisements.

Hair-raising tales of treatment centres PDF Print E-mail
Wednesday, 17 January 2018 09:55

PETALING JAYA: When Rani (not her real name) saw that her hair was thinning out because of a medical condition, she turned to a hair loss treatment centre for help.

Little did she know that after a year of treatment, she would end up with a RM36,000 bill.

“The consultants tried aggressively to convince me to commit to their package and charged me RM12,000 when I first signed up,” said the health practitioner, who is in her 40s.

However, she had to fork out more money than expected when the consultants scared her into buying additional packages.

“During my weekly appointments, they would use a scanner to take a picture of my scalp and point out patches supposedly caused by fungal infection,” she said.

“They said it would worsen if I did not take a certain product.”

Scammers are getting smarter, and we should too PDF Print E-mail
Thursday, 08 February 2018 15:10


Scammers are getting smarter, and we should too

Published: 7 Feb 2018, 11:12 am Modified: 7 Feb 2018, 11:16 am

LETTER | Scammers are getting smarter these days. They are becoming increasingly sophisticated. Typically reported scams in Malaysia include online scams, lottery scams, African scams, bank impersonator scams and investment scams.

Recently NCCC received a call from a victim, Chong (not her real name), who said that she had received a call from an unknown number.

The caller claimed to be from the police. The scammer correctly stated the victim’s name and her identification card number, and told the victim that she was being investigated for several offences, which include drugs and money laundering.

Surprised with what she heard, she denied the allegations. However, this did not stop the “officer” from threatening her further by saying the punishment for those offences are severe, and that she could “hang” for the crimes that she had committed.

He further added that the victim’s picture will be published in the newspapers and the local news.

The scammer went on to say that this information should not be shared with a third party, or else their life will be in danger too. In order to settle this issue, Chong was urged to bank in RM 30,000 to a new account, and do so before her account was frozen by the “authorities.”

Apparently, a “sergeant” would then call her to advise on next course of action after the payment is made. If the victim fails to pay, she will be remanded for 45 days, and the cost to bail her would rise to RM700,000.

At this point, Chong realised that something was amiss and thus called for help. Her quick thinking at this point had saved her from transferring her hard earned money to a complete stranger.

She then proceeded to get a second opinion and her family and friends urged her to make a police report. The police confirmed that such a scam has been reported by many consumers and urged the victim to be vigilant.

Here is what you should do when such situation arises.

If the caller pressures you about giving up personal information – like your credit card or any sensitive information – it’s likely a scam. Hang up and report it.

Do not follow instructions given by the caller without first consulting someone. Call the police or financial institutions for further verification.

If the caller claims to be from a financial institution, do not reveal account numbers or credit card details unless you initiated the call, and can verify the purpose for which you are providing the information. If you are not sure, call Bank Negara for verification.

Do not panic and stay calm; think clearly and handle the problem effectively.

Despite the laws and regulations currently in place to stop scamming practices, we as consumers still have to be vigilant.

Beware of your surroundings and most importantly note down the particulars of the caller, and lodge a police report at the nearest police station. If the scammers are getting smarter, then we should too.

Pentingnya Mengapa Kita Perlu Menyimpan Bil bil Lama. PDF Print E-mail
Tuesday, 03 September 2019 12:44


Pentingnya Mengapa Kita Perlu Menyimpan Bil bil Lama.

Pusat Khidmat Aduan Pengguna Nasional (NCCC) kebelakangan ini telah menerima banyak aduan mengenai bayaran yang tidak dijelaskan, tertunggak dan juga bayaran yang tidak sepatutnya dikenakan. Oleh itu, adalah menjadi tanggungjawab kita sebagai pengguna untuk menyimpan bil bil lama untuk semakan semula sekiranya timbul keraguan.

Salah satu kes yang telah diterima oleh NCCC adalah caj insuran kebakaran yang telah dikenakan oleh sebuah bank terhadap pengguna tersebut. Beliau telah dikenakan bayaran yang berlebihan. Kebetulan pelanggan tersebut ada menyimpan segala bil dan dokumen perumahannya dalam satu fail. Pengguna yang mengemukakan aduan ini menunjukkan bil bil yang menunjukkan bukti insuran yang telah dibayar sejak mula beliau membuat perjanjian jual beli.

Pihak NCCC telah menghubungi pihak bank tersebut dengan bukti bukti yang diberikan untuk mendapat penjelasan. Pihak bank telah menerima aduan pihak NCCC mengenai pengguna terbabit dan seterusnya telah berjumpa dengan pengguna tersebut dan telah berjaya menyelesaikan masalahnya.

Nasihat NCCC kepada para pengguna supaya membuat salinan fotostat khasnya bila membayar melalui kad kredit. Ini adalah kerana cetakan pada bil yang dikeluarkan akan menjadi pudar dan hilang. Ini akan menimbulkan kemusykilan sekiranya ingin membawa kes aduan dengan menggunakan bil yang sudah pudar. Kad kad jaminan (warranty cards) juga juga harus disimpan selama tempoh diberi jaminan walaupun kini penjual hanya meminta nombor telefon atau nombor kad pengenalan. Adalah menjadi tanggungjawab seorang pengguna untuk menyimpan dokumen dokumen dan bil bil yang penting.

Pusat Khidmat Aduan Pengguna Nasional (NCCC)



The Star - Famous nasi kandar outlet ordered to close PDF Print E-mail
Thursday, 09 January 2020 17:01

GEORGE TOWN: A famous nasi kandar shop along the heritage enclave in Jalan Masjid Kapitan Keling was shut down by Penang Island City Council (MBPP) after rats and cockroach droppings were found in the premises.

The outlet, which always has a long queue at night, was shut down by MBPP on Wednesday (Jan 8) around 8pm during an inspection on food outlets in George Town.

PDF Print E-mail
Thursday, 27 September 2018 15:39


Be it for first timers or second timers, buying a property can be a daunting experience. For those who are unsure, here are some important things you should know when you are buying a house.


Usually fixed at a minimum of 10% and how much the bank is willing to loan the purchaser, the down payment may be vary.


The S&P document is the most important document that the property buyer will have, as the SPA is the main contract governing both parties and setting out the details like the agreed purchase price, conditioning precedents to be fulfilled, the payment manner, the details of the property, loan, the manner of delivery of vacant possession and any other arrangement in this buy-sell event. Therefore, it is utmost important to understand every detail in the SPA because you are bound by whatever you sign.

The common process is accepting 2 to 3% as a booking fee upon signing the Letter of Offer, the remaining 10% deposit is due during the signing of the SPA, then the remaining purchase price of 90% to be settled within 3 months after signing the SPA. In some events, it may be automatically extended for a further 1 month by incurring late payment interest. As mentioned, there is no standard SPA, one may decide to deviate from the norm if it is agreed by both parties.

The Sale and Purchase Agreement has to be stamped at the Stamp Office in order to become a valid document. It is, however, not until the examination of the property by the valuation department, the payment of the Stamp Duty at the Stamp Office, and the registration at the Land Office Registry, that the title deeds are transferred to the buyers name.

More attention must be paid to telco customers' welfare PDF Print E-mail
Tuesday, 18 September 2018 09:09

LETTER | Adam (not his real name) had recently subscribed to a telecommunications (telco) postpaid plan. He was motivated to subscribe to that particular plan because he was given the assurance that he will get a certain network speed coverage that he needs.

However, to his dismay, the coverage was not up to his expectation and he feels dissatisfied paying extra while he only gets low-quality service. To make matters worse, he finds that switching and finding the right network provider is not as easy as it looks.

Have you shared a similar fate as Adam?

Recently, the Communications and Multimedia Ministry pledged to improve pricing and speed of broadband services for Malaysian consumers. While this is highly applauded by NCCC, the welfare of telco consumers must be given the same attention by the ministry.

Warranti/ Gerenti PDF Print E-mail
Wednesday, 27 March 2019 12:02

Satu jaminan yang dikeluarkan / diberikan oleh pengeluar / syarikat kepada pembeli untuk memperbaiki atau menggantikan barangan yang rosak atau cacat dalam tempoh yang ditetapkan tanpa sebarang caj dikenakan kepada pembeli .

Berdasarkan aduan yang dikemukakan, standard kualiti yang dikenakan ke atas barang yang dibekalkan oleh pembekal, seksyen 32 Akta Perlindungan Pengguna memperuntukkan bahawa barang yang dibekalkan kepada pengguna mempunyai gerenti tersirat bahawa barang itu adalah daripada kualiti yang boleh terima dan selamat untuk digunakan.

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