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Complaints of the week - WORST EVER SERVICED RECEIVED AND NEVER ENDING FAULTS IN A CAR !!! PDF Print E-mail

In June 2010 i received my brand new Proton Persona Elegane - Bronze Garnet bearing registration BKS qqqq. Within one week 19/06/2010 i manage to drive up to 1000km and sent the car to be service at Proton Authorised Dealer - World Car Care at Seri Kembanagan. During the service i lodged a complaint

1)Abnormal sound from under the steering
2)Massive Engine Vibration while idle
3)Air cond tempearture is not functioning.
4)Normal service.
5)Radio is not clear eventhough tune to perfect station

i left the car for few hours to be corrected, upon returning the Service Agent told me its done except the abnormal sound which is needed to order the spare part from Proton HQ. I agreed for that and drove the car away. However while driving back after collecting the car, if found all the other problem still persist .

Due to i just started new work in Bukit Beruntung , i was unable to take leave to send the car again , instead waited for the 5000km service to lodged a complaint again. I went to World care Care again - 24/07/2010.

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RM1.95 PER MINUTE!!!! PDF Print E-mail

I have tried to call AirAsia Premium Customer Service Line, it was a very very bad service. How could they charging call even though we did not manage to talk to any of the rep? I’m ok if after the call got connected to the customer service agent and then they can start charging. This is ridiculous service fee of AirAsia. I called and the operator keep on asking me to hold the line. AirAsia should not charging this?

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HARGA PROMOSI PDF Print E-mail

Pada 21/8/2010 saya pergi keTesco dan telah membeli 2 bungkus tisu dapur (kitchen towel) berdasarkan harga jualan murah RM4.99 sebungkus seperti dipamirkan di rak di mana bungkusan tisu-tisu tersebut diletakkan. Hanya apabila saya keluar dari pasaraya tersebut saya menyedari bahawa harga tisu tersebut adalah RM8.75 sebungkus. Saya kemudiannya pergi ke pasaraya tersebut dan menemui pekerja yang bertugas.

Pekerja tersebut sahkan bahawa harganya adalah RM8.75 dan harga tawaran RM4.99 adalah untuk tisu muka (facial tissue) yang diletakkan di bahagian bawah rak tersebut (sila lihat gambar). Saya yakin ramai lagi pembeli telah terpedaya berdasarkan jumlah barangan tersebut yang masih ada di rak.

 

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Touch n Go PDF Print E-mail

My name is Ms S and I have a heavy complaint on Touch N Go. I have been using TNG since 2008 and needless to say I have been using the same pass. Since the inception of the Rapid Monthly Pass. I had stopped using my TNG pass and bought the monthly pass instead. However, since July 2010, Rapid KL has introduced the TOUCH and GO Rapid Pass. I am a public transport user as most KL-ians are but in the last week I have gone through extremely bad experience with your terrible service. Allow me to highlight it in point form.

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Pembelian Barangan Secara Online PDF Print E-mail

Hanya dengan klik butang tetikus pengguna tidak perlu pergi ke pusat membeli-belah malah boleh mendapatkan barang-barang yang dikehendaki dengan melayari laman web seperti Ebay.com atau Mudah.com. Pembelian secara online mendapat sambutan yang baik dari pengguna sehingga mereka mendapat pengalaman tersendiri seperti dibawah.

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CSL Handphone PDF Print E-mail

I bought a CSL handphone from a counter inside Carrefour Penang Prai on 17/04/2010 and I was told that there is a 3 months time warranty for this cellphone.

On 17/07/2010 I went back to the counter located inside Carrefour Penang Prai to claim for warranty of handphone's charger due to the handphone's battery cannot be charged. I was told by the counter assistant that even though I came today or yesterday, I was still not eligible for the claim.

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Maxis Roaming Charges !!! PDF Print E-mail

Saya telah menggunakan mobile-internet semasa berada di Vietnam  dari  05.07.2010 hingga 17.07.2010. Saya telah membeli pakej maxis internet RM2/jam. Saya menggunakannya sebanyak 3kali = RM6. Tetapi saya terkejut sebaik sahaja menerima bil telefon untuk bulan Julai ini (RM2192.30). Saya telah membuat aduan kepada pihak Maxis Customer Service, tetapi mereka cuma boleh mengurangkan bayaran bil telefon saya sebanyak 50%.

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JANGAN TERPEDAYA DENGAN PANGGILAN YANG MAHUKAN MAKLUMAT KAD KREDIT !!! PDF Print E-mail

Pada 16 Ogos 2010 (Isnin) jam 2.30 petang, saya telah menerima panggilan dari seorang bernama Sh dan mendakwa menelefon untuk mendapatkan pengesahan berkaitan kad kredit XXXbank yang saya gunakan.

Pada mulanya beliau menyuruh saya membaca nombor kad kredit saya sehingga 3 digit terakhir. Saya menolak untuk memberi 3 digit terakhir dan memberitahu beliau nombor itu rahsia dan hanya diperlukan untuk pengesahan transaksi. Beliau pula dengan kasar menyatakan hanya nombor PIN yang diberikan oleh bank adalah rahsia dan 3 digit terakhir itu bukanlah rahsia dan hanya nombor susunan kad kredit yang dikeluarkan oleh bank.

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Pelaburan Emas PDF Print E-mail

ADUAN

I Mdm R, IC no:XXXXXX-XX-XXXX have invested RM10,000 in Bestino Golden Horse Sdn.Bhd (80-B, Jln Sultan Yussuf, 30000, Ipoh, Perak). I signed an agreement with the above party on 23/6/08. In return they gave us a certificate and a gold wafer worth RM9,000 plus to hold as a guarantee for the money that we have invested. We were promised RM300 monthly and we were paid as promised for 6 months.

When the agreement matured after 6 months, they took back the gold wafer and converted it into share units. I received RM300 monthly dividend until May 2009. After that, i didn't receive any payment until now. When i enquired Bestino, they said that their documents have been confisticated by Bank Negara. They promised that they will deposit my money but until now i didn't receive anything. Each time i ask, they keep on going excuses. They sent me a letter asking for time to pay back the money but they didn't state the time frame of when they are going to return back my money.

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ADUAN PERKHIDMATAN YANG TIDAK MEMUASKAN KEAHLIAN SEPANJANG HAYAT - DYNASTY VISION RESOURCES PDF Print E-mail

KEMENTERIAN PELANCONGAN MALAYSIA

Dengan hormatnya saya diarah merujuk kepada perkara diatas.

2. Adalah dimaklumkan bahawa Kementerian ini telah menerima aduan tuan bertarikh 22 Mei 2010 yang dipanjangkan oleh Pusat Khidmat Aduan Pengguna Nasional (NCCC) dan diterima pada 22 Jun 2010 berkenaan perkara diatas.

Muat turun di sini untuk baca lagi.

 
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