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Copy of Airline Industries
Jualan Mega Raya PDF Print E-mail
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Thursday, 14 October 2010 23:49

Pengguna terkilan dengan iklan yang disiarkan atau dipaparkan di television, radio surat khabar atau majalah-majalah. Sejak kebelakangan ini terdapat banyak iklan terutamanya iklan-iklan mengenai perabot dan barangan elektronik sempena musim perayaan. Semua orang mimpikan rumah kediaman dilengkapi dengan perabot dan barangan elektronik.

Last Updated on Thursday, 14 October 2010 23:51
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RM1.95 PER MINUTE!!!! PDF Print E-mail
Written by Administrator   
Thursday, 14 October 2010 23:47

I have tried to call AirAsia Premium Customer Service Line, it was a very very bad service. How could they charging call even though we did not manage to talk to any of the rep? I’m ok if after the call got connected to the customer service agent and then they can start charging. This is ridiculous service fee of AirAsia. I called and the operator keep on asking me to hold the line. AirAsia should not charging this?

RESPONSE FROM AIRASIA AFTER NCCC ACTION

We thank you for e-mailing with detailed feedbacks and we are truly sorry for what has transpired at the call centre through the premium line. Please be informed there are normal lines that you are able to call the call centre and also e-mail us your inquiry on the online feedback form. We take your comments seriously and it has been forwarded to the management who has rectified to implement for changes.

Last Updated on Thursday, 14 October 2010 23:49
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RM1.95 PER MINUTE!!!! PDF Print E-mail
Written by Administrator   
Saturday, 25 September 2010 02:45

I have tried to call AirAsia Premium Customer Service Line, it was a very very bad service. How could they charging call even though we did not manage to talk to any of the rep? I’m ok if after the call got connected to the customer service agent and then they can start charging. This is ridiculous service fee of AirAsia. I called and the operator keep on asking me to hold the line. AirAsia should not charging this?

Last Updated on Saturday, 25 September 2010 02:48
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Complaint Against Airasia... PDF Print E-mail
Written by Administrator   
Saturday, 26 June 2010 06:15

At about 8.30am on Tuesday, 11 May 2010, I telephoned AirAsia's customer service number to inquire whether there was a 20% discount for bank credit card holders on Air Asia's flights to London.  The lady, confirmed that there was such a promotion and I replied that if there was, I would book a flight.  She explained that when I clicked on  'Pay'  when I booked online, I would be able to see the discount given.

I proceeded to book online but when I clicked 'Pay' at the end of the booking, no such discount was given.  I checked with bank and found that the full amount was charged to my credit card account.  I tried to call AirAsia customer service again twice but did not succeed in speaking to a customer service officer.

Last Updated on Saturday, 26 June 2010 06:17
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Complaints - Put on hold but I am not getting any service at all ??? PDF Print E-mail
Written by Administrator   
Saturday, 26 June 2010 06:13

Air Asia has advertised a premium call support no at 600-85-9999. It charges RM 1.95 per minute but EVERY TIME I called, I am put on hold. Sometimes I wait up to 10 minutes but there is no customer agent to answer the call. I am charged while I'm put on hold but I am not getting any service at all! Is this some kind of cheating case where you are continuously put on hold while being rob every minute?

Last Updated on Saturday, 26 June 2010 06:17
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