Hi, my name is TAN and I am contactable at XXXXXXXXXX I am back to Malaysia.  I read some of the complaints at http://www.nccc.org.my/v2/index.php/aduan-pengguna/arkib-2009/137-airline-industries/1368-is-it-fair-to-impose-a-convenient-fee-for-credit-card-transaction- so I hope I can get help here as well.

I want to share my bad experience with AirAsia recently. On 19Nov2009, I have booked for the flights AlorSetar (AOR)-Kuala Lumpur (KUL) 1720-1810 then KUL-Singapore (SIN) 1950-2045 for 16Feb2010 for my husband who is a Singaporean.

Below please find the content of my complaint through Air Asia website at about 4.18am, 21st Dec 2009. I tried to send an email complaint but the email address ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) provided to me by the Air Asia staff did not seem to work well, the email bounced back to me after several tries. Prior to make this email complaint, I called in and followed up on 17th & 18th Dec 2009.