Visi & Misi | ![]() |
Fungsi NCCC | ![]() |
Proses Pengendalian Aduan | ![]() |
Carta Organisasi | ![]() |
Complaints - Poor Customer Service frustrate consumers |
![]() |
![]() |
![]() |
Written by Administrator |
Wednesday, 10 February 2010 23:24 |
14th Dec - Called Airasia inquiry line. They said I cannot complain over the phone. Asked me to write email 14th Dec - Wrote complaint email to malaysia-support@airasia.com
29th Dec - Received reply acknowledging error. Txxxx said he has forwarded to refund department who will update me, and initiate refund within 30 days. 7th Jan 2010 - Wrote to airasia, Txxxx, and asked for a status on the refund. No reply 15th Jan 2010 - Wrote to airasia, Txxxxx, and asked for status. No reply 18th Jan 2010 - Finally a reply from Txxxx, saying Ms Nxxxxx will update the status 28th Jan 2010 - Still no reply. Wrote another email to enquire the status now. |