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Complaints - Poor Customer Service frustrate consumers PDF Print E-mail
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Wednesday, 10 February 2010 23:24

1st Dec - Tried to book Airasia ticket, system problem, transaction/booking failed 14th Dec - Discovered my credit card was charged RM2,655.05 for the failed booking

14th Dec - Called Airasia inquiry line. They said I cannot complain over the phone. Asked me to write email

14th Dec - Wrote complaint email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

29th Dec - Received reply acknowledging error. Txxxx said he has forwarded to refund department who will update me, and initiate refund within 30 days.

7th Jan 2010 - Wrote to airasia, Txxxx, and asked for a status on the refund. No reply

15th Jan 2010 - Wrote to airasia, Txxxxx, and asked for status. No reply

18th Jan 2010 - Finally a reply from Txxxx, saying Ms Nxxxxx will update the status

28th Jan 2010 - Still no reply. Wrote another email to enquire the status now.

Status : Matter has been brought forward to the attention of Airasia Higher Officers and Ministry Of Transport view and action.

Advise : We urged consumers to complaint to NCCC in the event anyone facing similar problems so that we can the highlight consumer grouses to the respective parties.