NCCC di Pentas Media 
| Public transport - disappointment |
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| Written by Administrator |
| Thursday, 10 September 2009 14:23 |
 Dear Sir, Reffering to the matter above, I would like bring to your immediate attention regarding our public transport services. FRUSTRATED, DISSAPPOINTED AND IRRITATED were the feeling that I had to endure when I took the bus from Kuala Lumpur (Puduraya) to Ipoh on 11th April 2009. The departure time was suppose to be at 9.15am BUT the bus arrived at the bus terminal 9.45am and departed only at 10.30am. The were no notification or apologies by the company (KONSORTIUM BERHAD) about the delay and this has caused tremendous stress and anxiety among all the passengers who have waited for the bus since 9 am. However, most horrifying experience was the fact when the driver was messaging while driving and he was driving reckless and speeding. The driver's conduct totally ignored passengers' safety and apparently the management of the bus company allows such drivers to continue on driving the buses. Thus, I hope severe action will be taken against the driver and the particular bus company for allowing these dangerous and selfish drivers to be employed. I hope the NCCC team will look into the matter and resolve my complaint because this is not the first time such incident has happened to me and in particular by the same bus company. Warmest regards from, S Devi Additinal info: All the tickets were collected from all the passangers so no proof of the bus trip is available for official report to the authority. |
NCCC NEW OFFICE
| National Consumer Complaints Centre | |||||||||||
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