I wanted to make 3 ticket reservations to Hong Kong from Kuala Lumpur on the 24 March 2008. The ticket was priced at RM 189.99 for one way when I wanted to make the bookings. However, in a split second (about 15 minutes span), the ticket price changed to RM 229.99.

I was very annoyed because in a span of 15 minutes the price changed. I shrugged it off as the overwhelming demand to Hong Kong during the particular dates.

When I finally clicked to do the booking, the price changed AGAIN for the second time within 30 minutes to the initial RM 189.99/way!

And finally I realize the 3rd ticket was the benchmark for the RM 189.99/way ticket. So being a �?~kiasu�?T Malaysian, I book the first 2 tickets at RM 189.99/way and the 3rd ticket with the RM 229.99/way.

We managed to obtain the first reservation confirmation. However, the second reservation is still pending after so many hours without any feedback from Air Asia on the status. Isn�?Tt it courteous to provide customers at least a minimum feedback on the ticket status?

The annoyance level adds on as I login to Air Asia website in less than 12 hours, the price of the air ticket became RM 149.99/way without any promotional activities on.

Being a Malaysian working abroad, it is really difficult for me to pick up the phone and file an enquiry/complain to your customer service personnel.

Perhaps it is marketing strategy. Perhaps it is for the fun of making fun of your customers. Perhaps it�?Ts just pure luck. However, I do hope Air Asia has a clear pricing strategy without causing unnecessary nuisance to its
customers.

NCCC : Air Asia tickets seems to fluctuate according to the stock market. This complaint has been forwarded to the Ministry of Transport and Air Asia for action.

27 March 2008