Consumer Alert - EXTRA CHARGES CHARGED TO CREDIT CARD BY KUCHING HOTEL |
Written by Administrator |
Monday, 14 September 2009 11:36 |
It is important that we check our credit card bill statement every month before making any payment to the bank.1. I stayed at a HOTEL in Kuching on 15th March 2007 and checked out on the 17th. 2. I settled the bill by credit card amounting to RM 333.50 3.Today upon receiving my credit card statement I found out that I’ve been charged an additional RM 21 (Malaysia Ringgit Twenty One Only) without me signing any receipt. 4. I faxed my CC statement to Josephine on 25.4.2007 and latter received a call from SHARIFAH. She said that the RM 21 were charged because I’ve taken a bottle of water from the minibar. According to her it was discovered after I have left the hotel. 5.I did not take any items from the minibar during my stay and even if I have consumed anything I would have told your staff during my checkout. I am not that hard up for the water bottle. 6. The reason I am writing this letter is to seek clarification on certain doubts:-
7. APART FROM GETTING EXPLAINATION ON THE ABOVE DOUBTS I AM DEMANDING THAT RM 21 THAT HAVE BEEN CHARGED TO MY CC UNLAWFULLY TO BE REFUNDED BACK TO ME BY this KUCHING Hotel. 8. I have also stayed for the second time in your hotel on the 18th April 2007. Maybe this time it’s the TV and BED? ( Yet to receive my CC statement ) RegardsComplainant Name WithheldHotel Name WithheldNote : This is a true case. The original complaint has not been edited except for the above.
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Last Updated on Thursday, 14 January 2010 05:02 |