Wish to thank NCCC |
Written by Administrator |
Thursday, 04 February 2010 00:00 |
Dear Sir, First and foremost, I wish to thank NCCC for the prompt reply, where your justification on NCCC's point of view has been clearly outlined. From the explanation given, I have understood the grounds in which NCCC stood on when interpreting the content of the complaint. I agree with NCCC that all businesses should be responsible in providing quality goods at fair terms, a policy in which our company has always been committed to. Unfortunately, when events like this occur, both parties (the consumer and the trader) could have a different understanding of the situation. Taking this case as an example, the consumer felt that she has been forced to purchase a poor quality product, whereas as the trader, until we received this complaint letter from NCCC, we perceived that the customer had purchased a product which she accidentally broken, an action in which she takes responsibility of her own actions. Nevertheless, I understand that in the end, the law in force would be the ultimate reference for all parties, in this case, the Consumers Protection Act 1999. Therefore, do rest assured that our company will take all neccessary measures to prevent such incidents from happening again. |
Last Updated on Friday, 05 February 2010 01:04 |