4,915 COMPLAINT LODGED AGAINST AUTO INDUSTRY LAST YEAR |
Friday, 27 June 2014 14:15 |
KUALA LUMPUR: Malfunctions, refunds and deposits involving both new and used cars made up more than one-tenth of the 40,560 complaints made to the National Consumer Complaints Centre (NCCC) last year. The centre successfully resolved 70 per cent of the complaints recorded in the report, where amicable settlements were reached, Santhosh said. The top five categories of complaints received by the NCCC were, in general, consumer products, telecommunications, retailers (including online), automobile and the travel industry. NCCC chairman Datuk N. Marimuthu said consumer awareness had been increasing in the last few years and consumers were bolder in expressing their dissatisfaction and grouses. He said companies and industries were now compelled to respond faster than before in addressing complaints. “Industries have to be mindful of the various avenues for consumers to come out and express their anger and annoyance. They do this mainly on social networking sites. “The sites have become the quickest way for consumers to express, so industries must act quickly.”
an article by The New Straits Times |