MORE RECEPTIVE TO CONSUMERS' COMPLAINT |
Friday, 27 June 2014 14:10 |
KUALA LUMPUR: Companies are now addressing consumer complaints more effectively and faster when channeled directly to them so much so the National Consumer Complaints Centre (NCCC) is seeing a drop in the number of complaints filed. In revealing this, NCCC chairman Datuk Dr Marimuthu Nadason said, they received 40,650 complaints last year as compared with 41,963 the previous year. "This could be reflective of companies addressing complaints channeled directly to them, without having the need to approach NCCC for its assistance," he told reporters at the launch of the 2014 Complainfest and NCCC Annual Report 2013 at Cititel Midvalley. Elaborating on some of the complaints received, he said, topping the list was 7,652 complaints against the general consumer product sector, 6,404 on the Telco sector and 5,763 on retail services and e-commerce industry. The others include 4,915 complaints against the automobile industry and 2,313 on the travel and leisure industry. In terms of monetary value, Marimuthu said, complaints related to the automobile sector topped the chart with RM22.182 million which is a dramatic increase as compared with RM9.544 million the previous year.
an article by Khalil Majeed, The Sun Daily |