Complaints - Poor Customer Service frustrate consumers |
Wednesday, 10 February 2010 23:24 |
1st Dec - Tried to book Airasia ticket, system problem, transaction/booking failed 14th Dec - Discovered my credit card was charged RM2,655.05 for the failed booking 14th Dec - Called Airasia inquiry line. They said I cannot complain over the phone. Asked me to write email 14th Dec - Wrote complaint email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it
29th Dec - Received reply acknowledging error. Txxxx said he has forwarded to refund department who will update me, and initiate refund within 30 days. 7th Jan 2010 - Wrote to airasia, Txxxx, and asked for a status on the refund. No reply 15th Jan 2010 - Wrote to airasia, Txxxxx, and asked for status. No reply 18th Jan 2010 - Finally a reply from Txxxx, saying Ms Nxxxxx will update the status 28th Jan 2010 - Still no reply. Wrote another email to enquire the status now. |