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Complaints - A nightmare story of buying car... PDF Print E-mail
Saturday, 27 March 2010 05:58

It was a nightmare of buying car from Proton.The car (Persona/Plat No) was registered under my brother name:Gan . Below are the scenario: In Oct/Nov 2009:I have registered with Proton(Perisai Wira Saga, the authorized dealer) for the old car exchange program. Sales person Mr R have attended me. He confirmed that i am eligible for the exchange program and the new car can be register for my brother.He have also offered me free gifts such as free tinted car windows,full tank of petrol..etc if we buy from him. So we paid RM100 for deposit and submitted documents as well as paid RM310 for no plat booking. End Of Dec 2009: I failed to contact the sales person Mr R for almost 2-3 weeks and didnot receive any updates from him on the purchase. Early of Jan 2010:

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Complaints - Airlines MAS PDF Print E-mail
Saturday, 09 January 2010 03:19
1st incident: My collegue and I were supposed to take the MAS flight from Penang-KL to attend the US visa application interview on 23rd Dec 2009 (10am). The flight was scheduled to be on 7.10pm (MH1137) but has been delayed to 9am wihout informing us in advance; thus making it impossible for us to reach our destination on time.
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Complaints - Airasia PDF Print E-mail
Saturday, 23 January 2010 00:45

Below please find the content of my complaint through Air Asia website at about 4.18am, 21st Dec 2009. I tried to send an email complaint but the email address ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) provided to me by the Air Asia staff did not seem to work well, the email bounced back to me after several tries. Prior to make this email complaint, I called in and followed up on 17th & 18th Dec 2009.

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Complaints - Bad Experienced With Airasia... PDF Print E-mail
Friday, 29 January 2010 22:35

Hi, my name is TAN and I am contactable at XXXXXXXXXX I am back to Malaysia.  I read some of the complaints at http://www.nccc.org.my/v2/index.php/aduan-pengguna/arkib-2009/137-airline-industries/1368-is-it-fair-to-impose-a-convenient-fee-for-credit-card-transaction- so I hope I can get help here as well.

I want to share my bad experience with AirAsia recently. On 19Nov2009, I have booked for the flights AlorSetar (AOR)-Kuala Lumpur (KUL) 1720-1810 then KUL-Singapore (SIN) 1950-2045 for 16Feb2010 for my husband who is a Singaporean.

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Complaints - Is it Reasonable ??? PDF Print E-mail
Thursday, 04 February 2010 00:00

I am writing to request for assistance in regards to Airasia company's decision for the cancellation of their route to Abu Dhabi. The Booking Reservation in question is 'QKTEEN' leaving Kuala Lumpur 7 Feb with a return flight on 27 Feb. I was contacted on Thursday, 28 Jan about AirAsia's route cancellation to Abu Dhabi starting on 22 Feb.

have been contacted by a customer representative that I will need to change both my departure and return dates to 8 Feb and 21 Feb, respectively. I find that it is unreasonable to be notified of these changes with only a week before my plans -- it does not leave me with enough time to change plans that have been made for three months. I have been in contact with xxxx xxxx in a few email exchanges but have been unable to reach a reasonable and satisfying solution.

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Complaints - Disappointments Against Berjaya Air PDF Print E-mail
Friday, 26 February 2010 01:01

I had came across your email from NCCC website. I am a Malaysian residing in UK and currently on a honeymoon trip with my husband in Malaysia. I had been extremely unhappy with the level of customer service provided by Berjaya Air. The incident had greatly affected both my husband and myself on this honeymoon trip. I have also included below, the correspondence I had with Berjaya Air in order to resolve this but they had been standing strong that the claims was not valid.

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Complaints - Severe mistreat AirAsia ground staff PDF Print E-mail
Thursday, 18 February 2010 09:50

I took Air Asia flight AK5846 from Johor Bahru to Kuching on 14 February 2010. When I was in the departure gate, at about 30 minutes before departure gate, one Air Asia ground staff announced that "Air Asia will strictly implement the one baggage per passenger policy from year 2010, and the baggage cannot exceed 7kg. Any passenger violates this policy will be denied boarding".

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Updated Complaints - FRUSTRATIONS AGAINST AIRASIA PDF Print E-mail
Tuesday, 02 March 2010 00:56

REF: COMPLAINT AGAINST AIR ASIA SEEKING COMPENSATION FOR THE MISSED FLIGHT AK237 BOUND FOR THIRUCHIRAPALLI I had booked seven (7) tickets for my family to travel to trichy on 15/12/09. I booked the tickets months ahead to avoid unnecessary travel inconvenience during our journey. It was a school holiday season as such my children were so happy and very excited. In fact we were flying to attend a family reunion and a wedding on 19/12/09.

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AIRLINES ONLINE BOOKING IS FRUSTRATING PDF Print E-mail
Friday, 09 April 2010 23:16

Saya adalah mangsa kepada sistem online booking MAS. Pada 30mac2010, saya telah membeli tiket secara online iaitu (kch-miri-kch) berharga RM275. Amaun tersebut telah dibayar melalui Maybank2u.com. Walabagaimanapun, Saya tidak mendapat tiket ref. number kerana semasa booking internet mengalami masalah teknikal.

Kemudian saya menghubungi KL MAS center (1300883000) pada hari yang sama dan pegawai tersebut telah mengesahkan tiket pembelian saya. Dia memberitahu bahawa mereka akan menghantar confirmation email ke email saya keesokkan harinya.

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Complaints - Terkilan dengan produk Proton yang baru di perolehi dalam 6 hari tetapi sudah bermasalah PDF Print E-mail
Thursday, 04 March 2010 07:02

Saya merupakan seorang pelanggan yang baru membeli sebuah kereta Proton Persona SE keluaran 2010 di Ipoh, Perak. Pada 26/1/2010, saya telah menerima kereta tersebut namun pada 1/2/2010 kereta tersebut telah mengalami masalah 'overheating'. setelah mendapati kereta tersebut menghadapi sedikit masalah, saya telah menghantar kepada pihak branch yang telah mengeluarkan kereta saya dan mereka telah membaikinya.

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