When we call to Telco companies even the call maker name will not be revealed, we understand that it is private and confidential but at the same time even own customers experiencing the same problem, it is found truth by the Telco service providers they still refused to entertained their own customers this is the disappointments.

We would like to highlight here that the purpose of the compulsory registration when we purchased a simcard is to locate and identify the user, but why the purpose of the registration is not fully utilized or the purposed is defeated. Once complaint is made to the Telco Company and the numbers can be traced by the company, the company should reveal the person information at least their name and location.

 

The urgency on this matter is such that the Telco Company should no longer keep the customers information secret in event it can be proved that the call or SMS has been made since there is a lot of misused done by other users and the receiver/consumer should have the rights to be informed.

 

Ms. Matheevani Marathandan
Legal Executive/ Complaint Handling Manager
Pusat Khidmat Aduan Pengguna Nasional
National Consumer Complaints Centre
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