Complaint Against Airasia... |
Written by Administrator |
Saturday, 26 June 2010 06:15 |
At about 8.30am on Tuesday, 11 May 2010, I telephoned AirAsia's customer service number to inquire whether there was a 20% discount for bank credit card holders on Air Asia's flights to London. The lady, confirmed that there was such a promotion and I replied that if there was, I would book a flight. She explained that when I clicked on 'Pay' when I booked online, I would be able to see the discount given. I proceeded to book online but when I clicked 'Pay' at the end of the booking, no such discount was given. I checked with bank and found that the full amount was charged to my credit card account. I tried to call AirAsia customer service again twice but did not succeed in speaking to a customer service officer.
My booking no. is S9V9DE for 2 return tickets from Kuala Lumpur to London. This is very unfair practice by Air Asia and we feel very cheated. If not for the discount, I would not have booked the airtickets. I would like AirAsia to honour its promise to give us the discount. If it does not do so, then Air Asia should refund us our airfare of RM5,888.00 for the tickets. We would be grateful for your quick action on this complaint. Deiviga Krishna |
Last Updated on Saturday, 26 June 2010 06:17 |