Complaints - MAXIS SME PLAN |
Written by Administrator |
Friday, 16 April 2010 04:33 |
Few months ago, when we signed up for the SME plan for our 5 Maxis lines (All lines contracted for 24 months), we were provided with one Nokia E75 (we heard there should be One phone per line instead). At the same time, the Maxis agent persuaded us into taking 4 additional Sim Cards whereby we accepted under the conditions which the Maxis agent stated clearly and repeatedly:
Our consumer right of getting the correct information from Maxis Agent is breached & we were even charged for something we have not used! We hope that NCCC could help us out in our request for a Termination of the SME plan for all the lines listed above, whereby we would return the Nokia E75 (Unused, Sealed in box) in orderly fashion to Maxis; And, the reimbursement of RM1920 for the 4 lines due to misinformation & failure to deliver the promises of any other devices. At the very least, we hope to be able to terminate the 4 unused lines without penalty charges (Maxis mentioned that they would charge me with RM540 per line!) and reimbursement of RM1920 through any form (cash, talk time, etc). Please help us out, we wouldn't be able to continue the remaining RM320 monthly commitment fee for 18 more months! |
Last Updated on Friday, 16 April 2010 04:35 |