My problems are that we recently bought a house in Cheras (Mihajaya), The sales lady who we bought it from introduce a renovator to us and only to find out 2 months after that he was actually her husband. Well that is beside the point. The renovation have started work in May which was at a value of RM22K. We have signed the first contract and not the revised version due to term that are not agreeable. It is also stated that the lead time for the job completion will be 5-7 weeks but we only get the house in August which is also not complete.

He has also requested for 30% down payment before he start his renovation work and of coz being a nice person we paid him. Again and again he always says that he got no money to purchase raw material for renovation and thus we paid him more. We have paid him of more than the contract value. As such the house cannot be delivered he asked his partner to come and take over. Which it was being completed qickly. There are a few more touch up to be completed and until today it is not done and more damage have been done to the house. I got chipped staircase and flooring which is not replaced.

The reason why I wrote this complain is that I have received numerous call from his supplier asking for payment. He have also mention to them that we will bank in the cheque and we have been threatened by the supplier to remove the windows and such. I am a very upset with all this and would like to ask for your favor to help me out in this situation. Is there any legal matters that we can take on with him. It is not fair that the money we have paid and he has not paid the supplier and we have been getting call to pay.

Status Of The Case;   NCCC advised to furnish all supporting documents to correspond with the respondent to resolve the matter above.

NCCC Advise:

1. Keep all the documents, receipts, contact and correspondence details of your renovators/personal service providers
2. Never give more than agreed or full amount before work done.
3. Don't engage/ trust a strange person through any pamphlets for any services unless introduced by a trustable person which they know the service providers for a long time/ they are the establish service providers  "survey thoroughly"
4. Keep a copy of their i/c photostate
5. Keep every payment clearly in writing and follow the standard payment procedure.
6. In the event the service providers cheated you, lease make a police report as soon as possible.
7. Complaint to NCCC, we will guide you further

Ms. Matheevani Marathandan
Legal Executive/ Complaint Handling
Pusat Khidmat Aduan Pengguna Nasional
National Consumer Complaints Centre (NCCC)
E-mail : This e-mail address is being protected from spambots. You need JavaScript enabled to view it

PUSAT KHIDMAT ADUAN PENGGUNA NASIONAL NATIONAL CONSUMER COMPLAINTS CENTRE (NCCC) (Borang boleh diisi menggunakan Bahasa Melayu atau Bahasa Inggeris) (Complaint may also be submitted in Malay or English) (Please update your browser if you have encountered any problem submitting this form) (Use Windows Internet Explorer, Google Chrome and Mozilla Firefox 3 to submit this form) Mandatory* BUTIR-BUTIR PENGADU / COMPLAINANT DETAILS Nama / Name  *   Sila nyatakan nama anda Umur / Age  *   Sila nyatakan umur anda No K/P /IC No / Passport  *   Sila nyatakan No IC atau passport anda Warganegara  * Warganegara Malaysia / Malaysian Citizenship  Penduduk Tetap / Permanent Resident  Pelawat / Visitor    Field not valid (required or bad value) MAKLUMAT UNTUK DIHUBUNGI / COMPLAINANT CONTACT DETAILS Alamat / Address  *   Sila nyatakan alamat anda Tel (Rumah / House)  *   Sila nyatakan No Tel anda Tel (Pejabat / Office) Tel Bimbit / Handphone Email   Sila nyatakan email yang sah ADUAN ANDA / YOUR COMPLAINT Sektor / Sector  * Elektrik/Electrical goods  Elektronik/Electronic goods  Telefon Bimbit & Aksesori/Mobile phones & accessories  Ubatan/Drug & Medicine  Permainan/Toys  Perabot/Furnitures  Makanan/Food products  Kosmetik/Cosmetic products  Kain & Pakaian/Cloth & apparels  Peralatan Masak/Kitchen Equipment  Sabun & Detergen/Soap & Detergents  Penyelenggaraan Rumah/Household maintenance  Peralatan Kesihatan/Fitness equipment  Peralatan Sukan/Sports equipment  Buku & Penerbitan/Books & Periodicals  Perumahan/Housing  Perbadanan Pengurusan/Management corporations  Pendidikan/Education  Telekomunikasi/Telecommunications  Pos & Kurior/Postal & Courier service  Internet/Internet service  Internet Jalur Lebar/Broadband service  Siaran TV/Radio Swasta/Private TV/Radio  Siaran TV/Radio Satelit/Satellite TV/Radio  Pengangkutan Awam/Public transport  Pengangkutan Udara/Airlines  Perbankan/Banking  Insuran/Insurance  Pajak Gadai/Pawnshop  Sewa Beli/Hire purchase  Jualan Langsung/Direct sale  Agensi Pekerjaan/Job agency  Agensi Pembantu Rumah/Maid agency  Agensi Pelancongan/Travel agency  Hotel & Resort/Hotel & Resorts  Bekalan Air/Water supply  Pembentungan (IWK)/Sewerage service  Bekalan Elektrik/Electricity supply  Bekalan Gas/Gas supply  Bekalan Petrolium/Petroleum supply  Pertukangan Kayu/Carpentry  Pembinaan/Construction  Bengkel Kereta/Automobile repair shop  Alat ganti/Spare-parts  Tukang Jahit/Taylor  Dobi/Laundry services  Fotografi & Bingkai/Photography & Framing  Pusat Kecergasan/Fitness centre  Pusat Kecantikan/Beauty saloons  Pusat Pelangsingan/Slimming parlours  Hospital/Private Hospitals & Clinics  Keahlian TIME-SHARE/Time-share membership  Iklan & Permasaran/Advertisement & Marketing  Perubatan/Medical  Perkhidmatan Peguam/Legal practices  Profesional Lain/Other professional practices  Harga & Bekalan/Price & Supply  Hypermarket & Pasaraya/Hypermarket & Supermarkets  Koperasi/Co-operatives  KWSP/EPF  LHDN/IRB  PERKESO/SOCSO  Perkhidmatan Agensi Kerajaan/Government services  Lain-lain/Others    Sila nyatakan sektor terbabit Nama Syarikat/ atau Agensi / Name of Company or Agency  *   Sila nyatakan nama syarikat yang terbabit Alamat Syarikat  *   Sila nyatakan alamat syarikat yang terbabit No. Telefon Syarikat  *   Sila nyatakan No Tel syarikat terbabit Fax Syarikat Email Syarikat Tarikh Insiden / Date of Incidence : Tarikh aduan kepada syarikat / Date of complaint to the company Jawapan kepada aduan / Reply to complaint Tiada jawapan/No reply  Jawapan tidak memuaskan/Reply not satisfactory  Nyatakan Aduan Anda dengan jelas / State your complaint clearly  *   Sila nyatakan aduan anda Anggaran nilai kerugian (RM) / Estimated loss (RM)  *   Sila nyatakan aduan anda Dari mana anda mengetahui NCCC / How you knew of NCCC Carian web/Web search  Liputan surat khabar/Newpaper coverage  Liputan Berita TV/TV News coverage  Liputan Berita Radio/Radio News coverage  159 Hak Anda Astro Prima  1Konsumer BernamaTV  Konsumer@1 TV1  3K Radio 24  Brosur/Brochure  Poster  Risalah Pengguna/Consumer Phamphlet  Program FOMCA/FOMCA Event  Program NGO lain/Other NGO event  Program Agensi Kerajaan/Government Agency Event  Laman Web FOMCA/FOMCA Web-site  Rujuk oleh Agensi Kerajaan/Referred by Govt Agency  Direktori Telekom/Telekom Directory Service  Facebook  E-mail  SMS  Kawan/Friend  Saya mengaku bahawa maklumat yang tercatat di dalam borang e-aduan ini adalah betul dan benar. / I affirm that all information in this e-aduan form is correct and true. Mengaku Benar  *   Sila tanda bahagian mengaku