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Complaints - TM

Written by Administrator

Wednesday, 07 October 2009 10:06

Signed in with streamyx package with HP come with modem. Yet to received the Modem and HP already charge the full installment to my credit card.

Could I stop the payment.
No explanation for existing Streamyx customer when I signed up for this package that I will not get the the modem.

anggarankerugian : RM200

NCCC's Advice: Please check with the TM and also read the agreement before sign in order to avoid any disputes later. Please write an official letter to TM and ask to facilitate to you the answer and if they could not do so than you can make an official complaint to us. Thank you.

Abdullah Bin Mohamad Abu Bakar
Legal Executive/Complaints Manager
Pusat Khidmat Aduan Pengguna Nasional
National Consumer Complaints Centre
E-Mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

E-Aduan

PUSAT KHIDMAT ADUAN PENGGUNA NASIONAL
NATIONAL CONSUMER COMPLAINTS CENTRE (NCCC)

(Borang boleh diisi menggunakan Bahasa Melayu atau Bahasa Inggeris)
(Complaint may also be submitted in Malay or English)

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(Use Windows Internet Explorer, Google Chrome and Mozilla Firefox 3 to submit this form)

Mandatory*

BUTIR-BUTIR PENGADU / COMPLAINANT DETAILS

Nama / Name *

Sila nyatakan nama anda

Umur / Age *

Sila nyatakan umur anda

No K/P /IC No / Passport *

Sila nyatakan No IC atau passport anda

Warganegara *

Field not valid (required or bad value)

MAKLUMAT UNTUK DIHUBUNGI / COMPLAINANT CONTACT DETAILS

Alamat / Address *

Sila nyatakan alamat anda

Tel (Rumah / House) *

Sila nyatakan No Tel anda

Tel (Pejabat / Office)

Tel Bimbit / Handphone

Sila nyatakan email yang sah

ADUAN ANDA / YOUR COMPLAINT

Sektor / Sector *

Sila nyatakan sektor terbabit

Nama Syarikat/ atau Agensi / Name of Company or Agency *

Sila nyatakan nama syarikat yang terbabit

Alamat Syarikat * Aduan tanpa maklumat perhubungan sahih TIDAK akan dilayan.

Sila nyatakan alamat syarikat yang terbabit

No. Telefon Syarikat *

Sila nyatakan No Tel syarikat terbabit

Fax Syarikat

Email Syarikat

Tarikh Insiden / Date of Incidence :

Tarikh aduan kepada syarikat / Date of complaint to the company Jika ada / If any

Jawapan kepada aduan / Reply to complaint

Nyatakan Aduan Anda dengan jelas / State your complaint clearly * Sila sertakan maklumat rujukan spt No. Akaun / No. Keahlian / No. Rujukan / Model untuk memudahan pengendalian aduan.....Sila elak bahasa korang sopan. / No profanity please

Sila nyatakan aduan anda

Anggaran nilai kerugian (RM) / Estimated loss (RM) * If any / Jika ada

Sila nyatakan aduan anda

Dari mana anda mengetahui NCCC / How you knew of NCCC If any / Jika ada

Saya mengaku bahawa maklumat yang tercatat di dalam borang e-aduan ini adalah betul dan benar. / I affirm that all information in this e-aduan form is correct and true.

Mengaku Benar *

Sila tanda bahagian mengaku