Dear NCCC 

Few months back we have serious fraud phone call from Maxis & they insist to ask to pay the full bill. The dispute value already ballooning to > RM100K, we have met many person from that telecommunication company & even write to the top person of SME division. After waited for 6 months, there is no one entertaining us.

Personal Detail Witheld

Status of the case : Complaint has been sent to Maxis, waiting for their response and advised complainant to also complaint to MCMC.
 
NCCC Advise to consumers : In the event anyone faced a similar situation our advised will following;

1. Make a police report and take note of the number that you received.
2. Send a complaint to us " include any attachment which is relevant, illustrate your complaint in the chronological manner so that any authorities can understand the facts clearly.
3. Can send the cc the complaint to MCMC as well for their action.

Ms.Matheevani Marathandan
Legal Executive/ Complaint Handling Manager
Pusat Khidmat Aduan Pengguna Nasional
National Consumer Complaints Centre (NCCC)
E-mail : This e-mail address is being protected from spambots. You need JavaScript enabled to view it